Cemex and Microsoft developed an AI-powered sales assistant
The company deployed it in Microsoft Teams
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Cemex developed the Technical Xpert, the first AI-powered sales assistant in the building material industry. It provides real-time support for customers. The tool uses Microsoft’s AI and information about Cemex’s products and expertise in construction regulations. The assistant is handy because it provides solutions for various project requirements.
Cemex used Microsoft Teams to deploy the AI assistant
The Cemex Data Science team developed the AI assistant with Microsoft’s help and named it Technical Xpert. It can handle multiple customers because it uses the scale of the Azure OpenAI Service, a cloud-based platform. The team deployed it through Microsoft Teams to ensure that other Cemex teams could use it. After all, their sales agents are in the field.
In addition, Cemex can use the AI assistant in any of its divisions because they use the same IT systems and structures. Also, the science team and Microsoft used hundreds of documents and manuals about the Cemex products to train the Technical Xpert AI, and the process took four months.
The AI assistant keeps track of the company’s products
Technical Xpert is a game changer for Cemex because it helps the company gather data more easily. In addition, the AI-based tool gives sales agents details about the technical characteristics of products, especially since they keep introducing new products periodically. Also, users can use prompts to check which materials suit their projects best.
Cemex’s AI assistant is a great tool for training new employees. After all, they can use the software to access information when needed. Additionally, Technical Xpert can help new collaborators deal with technical issues instead of calling their supervisors.
The company considers that generative AI can improve the quality of services and products and help their customers make sustainable, safer, and more efficient construction projects. In addition, the AI-powered sales assistant gives Cemex competitive advantages over competitors because it gives customers a memorable experience.
In a nutshell, Cemex is the first company to create an AI-powered sales assistant in the building material industry. Their AI is a great help for the employees and customers because it makes it easier to check out products. Also, because it was deployed on Microsoft Teams, Cemex divisions can access it faster.
Do you think that more companies should follow Cemex’s example? Let us know in the comments.
