Fixed: Computer Freezes When you Switch to Another Account in Windows 8.1, Windows 10

By: Radu Tyrsina
2 minute read

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One of the most annoying issues are when your computer screen freezes and you are facing the risk of losing your unsaved work. In this piece we’re going to analyze the problems related to the computer freezing when you switch to another account in Windows 8.1, Windows 10 or Windows Server 2012 R2.
Computer freezes when you switch to another account in Windows 8.1 or Windows Server 2012 R2
There are a bunch of problems related to freezing situations and we have analyzed a good deal of them, here they are:

Quite a bit of freezing problems, heh? Now, to get back to our problem from today. Here’s how the scenario sounds like:

You have at least two accounts on a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.
You log on to the computer in a landscape orientation.
You change the screen orientation to Landscape (flipped) in Screen Resolution.
You try to switch to another account.
In this scenario, the computer freezes until you perform a cold shutdown to restart the computer.

This problem can be solved by installing update rollup 2995388, however, there is no hotfix made available for download. The update applies to the following operating systems – Windows Server 2012 R2 versions, Windows 8.1 Enterprise, Windows 8.1 Pro, Windows 8.1 and Windows RT 8.1.

Update: This issue has not yet been totally removed and there are many solutions around on the dedicated forums. However, the most used solution is rolling back your Windows version or doing a restore of your system. This might work for some, but for others, only reinstalling Windows from scratch seems to fix the issue.

Let us know in the comment section how you managed to fix this issue so we could update this article with solutions and help other users to fix it.

READ ALSO: Full Fix: Windows 10, 8.1 Build Freezes on Login

Editor’s Note: This post was originally published in October 2014 and has been since revamped and updated for freshness, accuracy, and comprehensiveness.

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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