Disney Plus No Valid Bitrates Error: How to Quickly Fix it
A smooth stream requires adequate bandwidth to match
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Key notes
- Disney Plus' no valid bitrates error could affect your streaming, so try adjusting your device's resolution and boost your internet speeds.
- This error is usually caused by a video encoded with a higher or lower bitrate than your Internet connection can handle.
- Find out more on how you can achieve a smooth playback on Disney Plus.
When streaming content on Disney Plus and you notice playback issues, you’re likely experiencing the no valid bitrates error.
A bitrate that is too low will result in poor quality video and audio, but too high a bitrate can cause problems with streaming, so you need to achieve a balance.
What does no valid bitrate mean?
A video encoded with a bitrate below or above the acceptable level will have no valid bitrate and may not play.
When this happens, it could mean the original source was encoded at too high or too low a bitrate on film but later converted to digital. The new video format then becomes incompatible with your current bandwidth limits.
How do I fix the Disney Plus No Valid Bitrates Error?
- Ensure your Disney Plus app is up-to-date.
- Verify there are no scheduled maintenance or downtimes on Disney Plus.
- Check your Internet speeds and switch to an Ethernet cable for a more stable connection.
- Restart your app and devices.
1. Adjust your streaming resolution
Disney Plus allows you to stream content in three modes: Automatic, Moderate, and Save Data. The Automatic mode is the default one, which streams content in 4K quality, Moderate in HD, and Save Data in the lowest quality.
With the no valid bitrates error, you may be trying to stream a movie in 4K resolution, but your device doesn’t have enough bandwidth or processing power to play it smoothly. You can play with these settings until you get an uninterrupted streaming experience.
2. Resolve your connectivity issues
A myriad of connection problems could be why you’re facing the no valid bitrates error on Disney Plus. To cover all the bases, ensure you have not set bandwidth limits, and check with your ISP to verify there are no caps on your Internet speeds.
To boost your speeds, disconnect bandwidth-hogging devices from your connection, power cycle your router, update its firmware, and reset it where applicable.
In other cases, enable/disable your VPN connection, especially when trying to access content from an unauthorized location, lest you run into the protected license error. For extreme situations, reset your network connection or replace your router if it’s old and causes issues with streaming.
3. Update your Roku device software
- Press the Home button on your Roku remote.
- Scroll down and select Settings.
- Click on System.
- Select System Update.
- Click on Check now for available updates.
4. Reset your device
If you have recently updated your software or installed certain apps, then it is possible that there was a conflict between them and the existing software on your device. Windows devices, browsers, and Roku are easier to reset through their settings.
If you are using an older model TV model, turn it off by unplugging it from power for 30 seconds and then plugging it back in again. Wait for about 5 minutes before turning it back on again.
5. Reinstall Disney Plus
If the above steps didn’t fix the problem, reinstalling Disney Plus might do the trick. Uninstallation will vary depending on your device, but for Windows, go to Settings > Apps>Apps & features>Find Disney+ and tap Uninstall.
Ensure you clear residual files, then go back to your app store and download it again.
6. Use a different streaming device
You can also use a different device to verify whether the problem lies with your device or Disney Plus’ servers. Disney Plus is supported on various devices such as Xbox, Roku TV, and web browsers.
As a matter of fact, you can try one of the browsers recommended for streaming if you’re looking for an enhanced experience.
After trying out different platforms and you get this error on both devices, it’s likely that Disney is having server issues and it’s not a device-specific bug.
7. Contact customer support
If you’ve already tried everything and still can’t get your video to play, you will need further assistance. Unfortunately, there are some issues that only the Disney Plus team can resolve.
And while you may have found an answer to the no valid bitrates error, there are still many other Disney Plus errors you may encounter. Luckily, we uncover most of them and give you top-tested solutions.
These steps are easy to implement and should work to resolve your issue. Give them all a try if needed, then report back to us with the results.
