How to fix common Disney Plus error codes

Madalina Dinita
by Madalina Dinita
Former Managing Editor
0 Comments
Download PDF
Affiliate Disclosure

Disney Plus errors

You don’t need to wait for watching another episode of The Simpsons or Star Wars. Disney Play owns a large portfolio of amazing content that you can enjoy over and over again. That’s why we’re here – to help you when it comes to fixing the most common Disney Plus error codes.

Both monthly and annual fees are reasonable and Disney seems promising, but the service itself is still in its early stages. Until the updates manage to address the growing glitches, sometimes you can tackle the issues you’re experiencing on your own as well.

Let’s take a closer look at how some issues manifest themselves and what solutions may be applied to that regard.

How can I fix common Disney Plus error codes?

Error Code 4: Issues trying to complete your transaction

error while trying to complete your transaction

Well, when getting this error it means that Disney has some issues trying to complete your transaction. First, check your billing details and ZIP code to make the transaction is successful.

Besides this, make sure you own a US-based card. If all card details are correct, try again after a few minutes.


Error Code 5: Account information issue

Account information issue

This error is a sign that Disney Plus could not update your account information since there is something wrong with the data you have entered. Please check what you have entered the correct information and try to update your account details once more.


Error Code 8: Invalid email or password

This shows up when you’ve used an incorrect email or password while you’re trying to login to your Disney Plus profile. This also applies to a password that doesn’t meet Disney’s requirements.

To fix this error code, make sure you’ve got the correct details. Use the exact email and password which you entered while creating your Disney Plus profile and consider using a password manager.


If you want one of the latest Windows 10 password managers, check out our best picks in this article.


Error Code 9: Login or payment issue

Just like error 4, in this error, your transaction is being canceled due to some wrong info about ZIP or postal code, security code, card expiration date, or non-US-based card.

Double-check your details for good measure. Making sure you haven’t been logged out by accident is also recommended.


Error Code 11: Content availability restrictions

Disney Plus error

TV shows and movies available in a certain region may not be available in yours too. If you attempt to watch one of those titles, you will be faced with error 11. First, try resetting your Internet connection.

If this makes no difference, remember that a premium streaming VPN can provide you with instant access to any content despite your current location. Don’t worry, there are some amazing VPNs that work even when blocked.


Error Code 13: Device limit issue

Are you trying to download videos on more devices with the same account? Disney is clear about the number of devices you can use at one time to watch content on with a premium account.

The service allows up to four devices simultaneously logged in at a time, so you may need to sign out of a few ones before you can resume streaming past the error code 13. Further, try to remove all downloads from a previously loaded device.


Error Code 22: Restricted content

Error Code 22

Disney Plus is available in a limited number of countries for now. If you already have a Disney Plus account, but you are in a country where the service is not available, you may end up running into Error Code 22.

The easiest way to resolve this issue is by connecting to a Disney Plus compatible VPN. Change your location to the US so that you can evade past all these limitations.


Error Code 30: Device registration issue

This indicates that your device couldn’t be added to your Disney Plus account. Make sure that you haven’t reached the 10-device limit account and double-check that your device is compatible with Disney Plus.

If the device happens to be already linked, simply try to login again.


Error Code 32: Login or password issue

If you are using an incorrect password, you will most likely face this error. It is extremely important to keep your password safe and to check that you have the correct login details for your account.

Then, sign out and back in. If you don’t remember your password, feel free to reset it.


Error Code 38: Time settings error

When the time and date settings are incorrect on your streaming device, this will lead to issues when you try to access content on Disney Plus. That’s an easy one though – just check the time settings on your clock or set to Automatic and try again.


Error Code 42: Issues connecting to the service

Issues connecting to the service

This error message appears when there are connectivity issues. The quickest fix is to restart your streaming device and ensure that the Internet is working fine.

Perhaps it gets disconnected due to the VPN you’re using or Disney Plus is having issues itself. For these cases, we’ve got a dedicated guide on what to do when the Internet is disconnected when VPN connects.


Error Code 86: The account has been blocked

The account has been blocked

Disney Plus can block your account due to inappropriate usage or if you are somehow violating their policies. Also, make sure the main account holder email isn’t associated with someone under the age of 18. You may have to follow up with Disney Support and get your issue resolved.

Feel free to ask back any questions and let us know how it goes.