DNS isn’t resolving Xbox server names? Fix it in 4 steps

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about... Read more
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The DNS is not resolving Xbox server names error is one that arises on the Xbox One. This is a DNS (Domain Name Server) networking issue in which the Xbox console can’t connect to the internet.

The DNS is not resolving Xbox server names issue usually arises for users utilizing wireless network connectivity. If you’re wondering how to fix that error, check out the potential resolutions below.

How can I fix the DNS is not resolving Xbox server names error?

1. Restart the Xbox console and router

  1. First, try restarting your Xbox One and router. Unplug your router.
    Router power cable dns is not resolving server names
  2. Turn the Xbox console on.
  3. Press and hold the Xbox button on the gamepad.
  4. Select the Restart console and Restart options.
  5. Wait for about five minutes. Then plug the router back in.

2. Change the DNS to Google DNS

  1. Some users have said they’ve fixed the DNS is not resolving Xbox server names error by changing their DNS to Google. To do that on the Xbox One, turn the console on.
  2. Select Settings on the console’s menu.Settings option dns is not resolving server names
  3. Then select Network to open the options shown directly below.Network settings dns is not resolving server names
  4. Select Advanced settings > DNS settings.
  5. Select Manual to open the Primary DNS boxes shown directly below.Primary DNS boxes dns is not resolving server names
  6. Enter 8 in each one of the four Primary DNS text boxes. Thus, the full number entered across all four boxes will be 8888.
  7. Press the Enter button on the input keyboard.
  8. For the secondary DNS, enter 8844 as in the snapshot directly below.Secondary DNS boxes dns is not resolving server names
  9. Press B to save the changed DNS settings. Thereafter, it will check your connection and hopefully display a Your console is connected to the internet message.

3. Reset your router

Reset button dns is not resolving server names

The DNS is not resolving Xbox server names error might be due to your router’s settings, which you can reset. To reset the router, look for the reset button at the back of it.

You’ll usually need something like a pin or paperclip to press the Reset button with. Press the button for about 10 seconds to reset the router.

Note, however, that resetting a router will also remove internet provider settings; so you might have to reconnect devices.


4. Change your WiFi channel width to 20Mhz

  1. Selecting the 20Mhz channel width for your router is another potential resolution for the Xbox DNS server names error if that’s not its current channel width. To do that, press the Windows key and R keyboard shortcut to launch Run.
  2. Enter cmd in Run and click OK.
  3. Enter ipconfig in the Command Prompt, and press the Return key.ipconfig command dns is not resolving server names
  4. Note down the Default Gateway number.
  5. Open a browser.
  6. Enter your Default Gateway number in the URL bar, and press the Return key.
    Open the wireless settings within your router’s configuration page.
  7. Select 20Mhz on the Channel Width drop-down menu, which is the most preferable setting for the Xbox One.

Those potential fixes are worth a shot. Although not guaranteed for everybody, one, or more, of those resolutions might fix the DNS is not resolving Xbox server names error on your console.

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