How to fix high packet loss on Xbox

Vlad Constantinescu
by Vlad Constantinescu
VPN Expert & Privacy Advocate
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  • Xbox is a popular gaming console from Microsoft that brings a lot of joy to millions of users. However, going online subjects you to the same issues as when using any other online service.
  • Packet loss is one of the most common issues with online services. Although annoying, you can fix this issue, even when you're experiencing it on Xbox.
  • Check out our guide on how to install a VPN on Xbox.
  • Visit our How-To Hub to learn more about troubleshooting various VPN issues.
Xbox high packet loss

Xbox is a popular gaming console from Microsoft that brings a lot of joy to millions of users. It enables you to play a broad collection of games, solo, or with your friends.

Additionally, many games are cross-platform. Meaning that players who own the game on different platforms (PC, PS4) can join you. Although initially, consoles were more singleplayer-oriented, nowadays things have changed.

There are few games that didn’t join the multiplayer bandwagon, and it shows. Game servers have grown to accommodate the increasing number of players who prefer teaming up and enjoying titles collectively.

As enjoyable as this may sound, there are downsides to this, as well. Every online service (no exception) is subject to a series of challenges. These include high ping, packet loss, crashes, and even connection timeouts.

From these unwanted problems, leaking packets is by far the nastiest one. And you’ll get to see why in just a few.

What is high packet loss?

For starters, packet loss is when data bundles (packets) you send or receive never make it to their destination. This in turn can cause other problems that might impede you from enjoying your gaming session. Namely:

  • High ping
  • Jitter
  • Rubberbanding
  • Crashes
  • Connection timeouts

So we know what packet loss is. High packet loss is, simply put, when the packet leak percentage is high. Thus, the trouble you may encounter on your online Xbox session can get more severe.

What causes high packet loss?

Generally speaking, the main cause of packet loss is network congestion. This means that the network can’t accommodate the number of users that are connected at the same time, and starts cutting its losses.

However, there can be other causes for high packet loss, such as server-side leaks (improper configuration), bad cables (on either side), or even Wi-Fi packet loss (interference, bad channel signal, and such).

In most cases, high packet loss occurs suddenly and disappears just as quickly. That’s the good news and also the bad news since it means there might be nothing much to do about it other than waiting.

How to check for packet loss on Xbox One?

PCs offer a lot of tests that can determine packet loss. Even the Speedtest by Ookla has a packet loss test. However, checking for packet loss on a console can be more tricky.

Follow these steps if you want to perform a packet loss test on your Xbox One:

  1. Power up your Xbox One
  2. Launch the Settings app
  3. Head to the Network section
  4. Open the Network settings option
  5. Choose Detailed network statistics from the right-hand menu
  6. Wait for the test to complete

This test will display your download and upload speed values, latency, and packet loss.

How to fix high packet loss?

1. Use a VPN

  1. Download Private Internet Access and install it on your PC
  2. Launch PIA and log into your account
  3. Connect to a server of your choice
  4. Link your Xbox One to route traffic through your PC
  5. Check if the packet loss issue still persists

Private Internet Access is a great all-round VPN service from Kape Technologies. It can help you boost your privacy online, secure your connection, and avoid issues such as bandwidth throttling, packet loss, or network congestion.

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However, note that if there’s something wrong with your home network or if the Xbox servers are having issues, using a VPN won’t help. This method only works if the packet loss occurs on your ISP’s side.

2. Apply manual fixes

  • Restart your router
  • Apply a hard-reset to your Xbox console
  • Go Offline on your console, and reset it
  • Clear your MAC address
  • Try using a wired connection instead of wireless
  • Avoid peak times
  • Change your DNS settings to public ones (Google Public DNS, Cloudflare)
  • Enable/disable your router’s QoS feature
  • Close all games and/or apps that are running on the console

You can fix high packet loss on Xbox One

If you’re experiencing packet leaks on your Xbox One, it might have something to do with overcrowded servers (network congestion). In this case, there’s little you can do to alleviate the issue.

However, sometimes you might improve the situation by trying a bunch of fixes. Using a VPN is among the most popular choices here, but remember it doesn’t work every time.

You’ll need to make sure that your ISP is the cause of your high packet loss before trying a VPN. Otherwise, you might get disappointed when you’ll realise it doesn’t work at all.

FAQ: Learn more about high packet loss on Xbox

  • How do I reduce packet loss on Xbox?

You can try using a VPN such as PIA if you suspect your ISP is throttling your bandwidth. Alternatively, you can try our suggested fixes, which include resetting your router, changing your DNS settings, or using a wired connection instead of wireless.

  • What’s the best VPN for Xbox?

The best VPN you can install and use on your Xbox is Private Internet Access. However, if you’d like more choices, check out our best VPNs for Xbox list.

  • Can VPNs fix packet loss?

Yes, VPNs can improve packet loss. However, you need to make sure that the issue stands with your ISP, and not with you or the destination server you connect to.