Your domain name is not working? Try these five easy fixes

Mduduzi Sibisi
by Mduduzi Sibisi
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Domain name not loading

The excitement of launching your very first website can be stymied by domain issues.  Nothing is as frustrating as finalizing the design of your website and launching it, only to be met with a DNS_PROBE_FINISHED_NXDOMAIN error.

Fret not, because you’re not alone. Being unable to load your website because your domain name is not working is a fairly common problem. One that is remediable with the following steps in this guide.

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What can I do if my domain is not working?

1. Clear your browser’s cache

  1. Open your browser.
  2. On your keyboard, press the ctrl+shift+del keys in unison. Alternatively, you can go to Options>More Tools>Clear browsing data.
  3. You’ll be presented with an options screen. Click on the advanced tab.
  4. You can select a time range or simply leave it as All time.
  5. Check the boxes next to Browsing history, Cookies and other site data, Cached images and files and Site Settings.
  6. Click on the Clear data button.

Clear DNS cache through browsing history

These steps should work for all Chromium-based browsers. You can follow a similar process to clear the cache on all other browsers as well. If you’re still unsure, we recommend reading through your browser’s support pages.

This solution works particularly well for users who have migrated their website to a new hosting service or changed the IP address. If the website‘s IP address does not match the domain in your browser’s cache, it may cause some problems.

This is because your browser will try to consult its cache instead of the authoritative name server.

Clearing your browser’s history may take a while. You’ll need to ensure that all active tabs are closed if you want it to work effectively. If you find that it’s taking too long, you might have to restart your browser and go through the above steps again.


Can’t delete your browsing history? Learn how to clear it with this guide.


2. Flush and reset the DNS cache in Windows

  1. Open the Window Run dialog (WinKey + R).
  2. Type this command into the text field: cmd /k ipconfig /flushdns.
  3. Click on OK.

Flush and rest DNS

After running this command, a console window should appear with a success message. This solution works on the same principles as clearing your browser’s DNS cache. Your operating system also saves DNS information and your browser will sometimes try to use this cached data if it can’t find DNS information in its cache.

3. Ensure that your domain is not expired

Have you forgotten to pay your domain registration fees or have you simply forgotten to re-register your domain entirely? Double-check with your registrar to make sure that your domain name is not expired.

4. Make sure your domain is registered with the right name servers

If you already have an idea of what name servers are delegated to your domain, then the best way to make sure that the nameservers are correct is by using a domain name registration data lookup like ICCAN Lookup or Whois Lookup.

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When using these lookups remember to insert your domain name (windowsreport) followed by the top-level domain (.com). You don’t have to worry about the subdomain (www.). Your input should look something like windowreport.com.

5. Play the waiting game

If you’ve just registered your domain, it’s important to note that it may take a while for the registration to be finalized. The registrar of your choice will need a bit of time to make DNS changes. Usually, this process will take an entire day (24-hours).

Sometimes it can take up to 48-hours for the domain to effectively work globally. Therefore, you’ll need to exercise a little patience before escalating the issue further with the host or registrar.

Did any of these steps work for you? Do you have any qualms or questions? If you do, don’t hesitate to reach for the comments section below.

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