Got the Dropbox Gmail cookie error? Fix it in 4 easy steps

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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Fix Dropbox Gmail cookie error

Being one of the most popular cloud storage solutions, Dropbox offers integration with Gmail accounts. Users can use the Gmail Chrome extension or Gmail-Add-on for firefox. However, several users have reported Dropbox Gmail error while trying to access Dropbox from their desktop.

The full error reads “Could not communicate with https://mail.google.com”. It occurs when trying to open Dropbox on your web browser or desktop client on Windows computer.

Follow the steps in this article to troubleshoot the Dropbox Gmail error in Windows computer.


How do I fix the Dropbox Gmail could not communicate errors?

1. Clear browser cache and allow cookies

  1. If the third-party cookies are blocked on Chrome, you may encounter issues with the Gmail and Dropbox integration.
  2. Open Google Chrome.
  3. Click the “Menu” icon and select Settings.
  4. Scroll down and click on Advanced.
  5. Under “Privacy and security” click on Site Settings.
  6. Click on “Cookies and site data” under “Permissions”.
  7. Make sure “Block third-party cookies” option is disabled.
  8. Check the “Block” section for the blocked Dropbox cookies. Unblock the Dropbox cookies if it is in the Block section.
  9. Relaunch Chrome and check if the Gmail Dropbox integration is working.

Clear cache and cookies

  1. The bad cache and cookies can create issues with websites. Try clearing the old cache and cookies to fix the issue.
  2. Open Chrome and click on Menu.
  3. Select Settings > Advanced.
  4. Scroll down to Privacy and security.
  5. Click on “Clear browsing data”.
  6. Select the “Time range” and select the “Cookies and other site data” option.
  7. Click on the Clear data button.
  8. Click Yes if asked to confirm the action.
  9. Relaunch and try to access the Dropbox account and check if the error is resolved.

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2. Troubleshoot internet connection

  1. Try troubleshooting your internet connection to fix the issue with Dropbox desktop client.
  2. On the taskbar, right-click on the Internet Access.
  3. Select Troubleshoot Problems.
  4. The troubleshooter will scan the system for any network related issues and recommend fixes.
  5. Apply the fixes to see if that helps resolve the error.

3. Disable and enable integration

Note: The following steps are for the Chrome browser. However, most of it also applies to Microsoft Edge (Chromium).

  1. If the issue persists, try disabling and re-enabling the Dropbox integration in Chrome.
  2. Open Chrome and click on the Menu icon.
  3. Go to More Tools and select Extensions.
  4. Find the Dropbox extension and disable it.
  5. Click Delete (trash icon) besides the Dropbox extension to remove it.
  6. Relaunch Google chrome.
  7. Install the Dropbox extension from the Chrome store and check for any improvements.

4. Update Dropbox for Windows

  1. If you are using Dropbox client for Windows, try checking for any update available for the client.
  2. Launch the Dropbox app and check for updates.
  3. Download and install the update if available.

Reinstall Dropbox for Windows

  1. If the issue persists, you can try to uninstall and reinstall the app.
  2. Click on Start and select Settings.
  3. Click on Apps.
  4. Search for Dropbox and click on it.
  5. Select Uninstall and click Yes to confirm.
  6. Reinstall the app from the official website and check if the Dropbox Gmail error is resolved.

Dropbox integration for Gmail is a handy feature and by following the troubleshooting tips in this article, you can iron out any glitches with the service.