Fix: “An error occurred while processing your request” in Windows 10

By: Milan Stanojevic
5 minute read

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The Internet is an everyday part of our lives, and most of us use it on daily basis. Unfortunately, Windows 10 users reported certain issues while surfing the internet, and one of the biggest problems was An error occurred while processing your request error.

“An error occurred while processing your request”, how to fix it?

Table of contents:

Fix – “An error occurred while processing your request”

Solution 1 – Delete your browser cache

Users reported this error while trying to access certain websites, and according to them, the solution was to remove browsing cookies. To do that, follow these steps:

  1. Go to the Menu button in top right corner and choose Settings from the menu.
    error-occurred-while-processing-your-request-clear-cache-1
  2. When Settings tab opens, scroll all the way down and click on Show advanced settings.
    error-occurred-while-processing-your-request-clear-cache-2
  3. Click the Clear browsing data button.
    error-occurred-while-processing-your-request-clear-cache-3
  4. When the Clear browsing data menu opens, set the Obliterate the following items from to the beginning of time. Check Cookies and other site and plugin data, Cached images and files and Hosted app data.
  5. Click the Clear browsing data button.
    error-occurred-while-processing-your-request-clear-cache-4

After clearing the cache, restart your browser and check if the error is resolved. If the problem still persists, there might be an issue with the website itself, and the only thing that you can do is to contact the website administrator.

Solution 2 – Use the game’s .exe file

Although this error appears on certain websites, many Steam games use a web launcher in order to start, so it’s not uncommon to see this error while trying to start certain games on Steam.

Therefore, if you’re getting An error occurred while processing your request error while trying to start a game using the web launcher, you might want to try running the game directly from your Steam folder. Users reported that they were able to circumvent this problem simply by using the game’s .exe file to start it directly.

Solution 3 – Delete the SSL certificate

This error can appear if your SSL certificate is expired, and one way to fix it is to delete the certificate and recreate it again. Users reported that after deleting and recreating the security certificate the issue was completely resolved, so be sure to try that. According to users, certain certificates will last only a year, so you’ll have to manually to remove them and recreate them.


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  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Solution 4 – Try visiting a non-encrypted version of the website

Many websites use HTTPS protocol in order to encrypt their traffic and to protect the privacy of their users. Unfortunately, some websites might have problems with HTTPS protocol, so you might want to use unencrypted HTTP protocol instead. To do that, look at your website’s address, and if it has https at the beginning, simply change it to http and press Enter.

Solution 5 – Disable HTTPS Everywhere extension

As we already mentioned, HTTPS protocol encrypts your data and protects your privacy, but not all websites support HTTPS. To avoid this limitation, many users are using third-party browser extensions such as HTTPS Everywhere. This extension forces website to use HTTPS protocol instead of HTTP, but that can lead to some problems. Some websites don’t support HTTPS protocol, and by forcefully using this protocol you can cause An error occurred while processing your request error to appear. One of the simplest ways to fix this problem is to disable HTTPS Everywhere for the website that is giving you this problem. Alternatively, you can try to disable this extension or remove it from your browser.

If you’re still having issues on your PC or you simply want to avoid them for the future, we recommend you to download this tool (100% safe and tested by us) to fix  various PC problems, such as file loss, malware and hardware failure.

Fix – “An error occurred while processing your request” Facebook

Solution 1 – Log out and log back into your account

One of the simplest solutions that you can try if you’re getting An error occurred while processing your request error on Facebook is to log out and log back in after a few seconds. This is a simple solution, and it might not work for everyone, but you can still try it out.

Solution 2 – Clear your phone’s browsing data

Few users reported that they are unable to link their Facebook account with other third-party services due to this error, and one way to fix this problem is to go to your Facebook Mobile app and look for Clear your phone’s browsing data option. After clearing the browsing data, this error should be fixed and linking to third-party applications should work without any problems.

Fix – “An error occurred while processing your request” reference 97

Solution – Wait for the website administrator to fix this problem

Users reported An error occurred while processing your request reference 97 error while using Steam’s website, and according to them, it seems that this issue is related to Steam and not to their computer. If you encounter this error on Steam or on any other website, you might have to wait for a couple of hours in order for website administrator to fix this error.

An error occurred while processing your request error can be problematic and prevent you from accessing your favorite websites, but we hope that you managed to fix this problem by using one of our solutions.

Editor’s Note: This post was originally published in September 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

READ ALSO:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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