An error occurred while processing your request [Fixed]

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • No matter what browser, you choose, certain errors are common among them.
  • Errors processing requests could be related to cookies or cache, Internet connectivity, and more. 
  • You can find similar articles in the Fix section where we fix issues for the most common browsers for Windows.
  • Enhance your favorite browser or find a new one that offers more protection or speed by reading our guides from the Web Browsers Hub.
An error occurred while processing your request
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The Internet is an everyday part of our lives, and most of us use it on a daily basis.

Unfortunately, Windows 10 users reported certain issues while surfing the Internet, and one of the biggest problems was:

An error occurred while processing your request error.

How do I fix errors while processing requests?

Table of contents:

An error occurred while processing your request

1. Try another browser

If your current web browser continues to give you a hard time with error messages, then we recommend you try another one until you remediate the problem.

One tool that scores high marks in the stability department is Opera, and this is thanks to the ultra-modern Chromium engine that it uses, which it shares with Google Chrome and Edge.

It is lightweight and has the ability to be greatly altered, both visually and functionally, via extensions. If that isn’t enough, then maybe the built-in VPN and ad-blocker will convince you to give this browser a shot.



Enjoy a stable and error-free browsing experience with teh help of this fantastic and ultra-lightweight web browser.

2. Delete your browser cache

  1. Go to the Menu button in the top right corner and choose Settings from the menu.
  2. When the Settings tab opens, scroll all the way down and click on Show advanced settings.
  3. Click the Clear browsing data button.
  4. When the Clear browsing data menu opens, set the Obliterate the following items from to the beginning of time.
  5. Check Cookies and other site and plugin data, Cached images and files, and Hosted app data.
  6. Click the Clear browsing data button.

Users reported this error while trying to access certain websites, and according to them, the solution was to remove browsing cookies.

After clearing the cache, restart your browser and check if the error is resolved.

If the problem still persists, there might be an issue with the website itself, and the only thing that you can do is to contact the website administrator.

Looking for the best tool to clear your cache? Here are our top picks.

3. Use the game’s .exe file

Although this error appears on certain websites, many Steam games use a web launcher in order to start, so it’s not uncommon to see this error while trying to start certain games on Steam.

Therefore, if you’re getting An error occurred while processing your request error while trying to start a game using the web launcher, you might want to try running the game directly from your Steam folder.

Users reported that they were able to circumvent this problem simply by using the game’s .exe file to start it directly.

Note: This particular solution will help you if you are also encountering the following issue:

  • An error occurred while processing your request: Steam

4. Delete the SSL certificate

This error can appear if your SSL certificate is expired, and one way to fix it is to delete the certificate and recreate it again.

Users reported that after deleting and recreating the security certificate the issue was completely resolved, so be sure to try that.

According to users, certain certificates will last only a year, so you’ll have to manually remove them and recreate them.

5. Try visiting a non-encrypted version of the website

Many websites use HTTPS protocol in order to encrypt their traffic and to protect the privacy of their users.

Unfortunately, some websites might have problems with HTTPS protocol, so you might want to use unencrypted HTTP protocol instead.

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To do that, look at your website’s address, and if it has https at the beginning, simply change it to http and press Enter.

6. Disable HTTPS Everywhere extension

As we already mentioned, the HTTPS protocol encrypts your data and protects your privacy, but not all websites support HTTPS.

To avoid this limitation, many users are using third-party browser extensions such as HTTPS Everywhere.

This extension forces websites to use HTTPS protocol instead of HTTP, but that can lead to some problems.

Some websites don’t support HTTPS protocol, and by forcefully using this protocol you can cause An error occurred while processing your request error to appear.

One of the simplest ways to fix this problem is to disable HTTPS Everywhere for the website that is giving you this problem.

Alternatively, you can try to disable this extension or remove it from your browser.

An error occurred while processing your request Facebook

1. Log out and log back into your account

One of the simplest solutions that you can try if you’re getting An error occurred while processing your request error on Facebook is to log out and log back in after a few seconds.

This is a simple solution, and it might not work for everyone, but you can still try it out.

We’ve written extensively about Facebook issues before. Bookmark this page.

2. Clear your phone’s browsing data

Few users reported that they are unable to link their Facebook account with other third-party services due to this error, and one way to fix this problem is to go to your Facebook Mobile app and look for Clear your phone’s browsing data option.

After clearing the browsing data, this error should be fixed, and linking to third-party applications should work without any problems.

An error occurred while processing your request reference 97

Wait for the website administrator to fix this problem

Users reported An error occurred while processing your request reference 97 error while using Steam’s website, and according to them, it seems that this issue is related to Steam and not to their computer.

If you encounter this error on Steam or on any other website, you might have to wait for a couple of hours in order for the website administrator to fix this error.

An error occurred while processing your request error can be problematic and prevent you from accessing your favorite websites, but we hope that you managed to fix this problem by using one of our solutions.

FAQ: Learn more about processing request errors

  • Why do I keep getting an error message on Facebook?

If you have sent a lot of messages in a short period of time, Facebook might temporarily block the ability to send more.

Also, if you are using a free VPN, the IP address might be marked as having suspicious activity. In this case, change it with a recommended VPN service.

  • What happens when you clear your cache?

The device temporarily gains more free space that was occupied by the cache. Certain apps might turn on slower when starting. And certain errors might go away as well.

  • Why do websites refuse to connect?

Most of the time, an internal server error prevents it from receiving and making a proper connection. In rare cases, local Internet configuration options might be the cause.

Editor’s Note: This post was originally published in September 2016 and has been since completely revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.

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