FedEx Delivery Manager not working? Try these easy solutions

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Affiliate Disclosure

  • FedEx's Delivery Manager was launched some years ago, but users encounter a variety of issues with this app.
  • In this article, we are looking at some tips that might help you get your package delivered on time.
  • You can find plenty of useful articles on all types of tech-related notifications and error messages in our FedEx Issues Section.
  • Take your time to also scroll through our Web Apps Hub for a lot of useful guides.
fedex delivery manager not working

FedEx Delivery Manager is a service that allows you to request to customize your delivery preferences, manage delivery times and locations, and keep track of your FedEx deliveries.

The service is free to use to track shipments, receive alerts, provide delivery instructions, and some other features. Also, you can sign up for the service either in the FedEx web app or in the mobile app.

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As useful as it may seem, the reviews for the service are not the best ones. And that s because of the many bugs which don’t allow users to get past the sign-up process. Sometimes it returns an error code (usually 1002).


How can I solve the FedEx Delivery Manager issue?

Why can’t I enroll in FedEx Delivery Manager?

Namely, many clients complained that either the service was not available for many days. Also, after completing the process, some clients did not get any confirmation message, or the service failed to recognize their credentials or security answers.

And even more often, sign up attempts fail because the users fail at identity check questions that seem irrelevant such as their car brand. Even the multiple-choice answers don’t make sense sometimes (in which case it is very possible that one answers incorrectly, compromising the entire process).

Bottom line is that you have to get all answers correctly according to the service’s standard to be accepted.


How do I get FedEx Delivery Manager to work?

1. Look up your ZIP code

sign up to fedex delivery manager

The pickiest part is related to your real location. More exactly, it seems that the sign up will only work if you’ve lived at the same location (mentioned when signing up) for at least 1 year and within that time FedEx has made deliveries.

Since this is already true with most clients, you also have to check to see if your address is found on USPS.com under Look Up a ZIP Code (under Mail&Ship).

It appears that FedEx uses this reference to recognize your identity. If the details don’t match (your name with the address), sign up will fail.


2. Enroll under another name

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Users reported that they abandoned the unsuccessful attempt and started a new sign up process using the name of a relative living at the same location (wife/husband, parent, etc.). In most cases, the new attempt was successful.


One thing is for sure, if you encounter any trouble while trying to sign up for FedEx Delivery Manager, don’t contact support. Clients complained of a complete waste of time and of unprofessional attitude on the part of the FedEx agents.

Rather, take a look at some forums and on social media.

We hope that you found this article helpful. If you have any suggestions on this topic that others might benefit from, please use the comments section below.


FAQ: Read more about FedEx deliveries

  • How do I activate FedEx Delivery Manager?

To activate the FedEx Delivery Manager, explore the Tracking services of the website.

  • How does FedEx Delivery Manager work?

The service allows you to track shipments, receive alerts, provide delivery instructions, or postpone shipment dates. If you can’t find the number, explore our detailed FedEx tracking number missing guide.

  • What happens if I miss a FedEx delivery?

If FedEx leaves a missed delivery notice after a failed delivery attempt, they will make additional delivery attempts and give you multiple ways to safely get your package.

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