8 Most Common FIOS Error Codes & How to Quickly Fix them

Most FIOS errors are due to improper connection or lack of signal

by Farhad Pashaei
Farhad Pashaei
Farhad Pashaei
Author
As a technophile, Farhad has spent the last decade getting hands-on experience with a variety of electronic devices, including smartphones, laptops, accessories, wearables, printers, and so on. When... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • The company has a list of FIOS error codes and their meanings, so if you are having problems, you should check the list out.
  • Following the official installation guide video will save you significant effort and ensure everything is set up correctly.
  • Sometimes the problem might originate from the company servers, so waiting a few days might be the most reasonable solution.

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Millions of homes in the mid-Atlantic and New England are served by the fiber-optic Verizon FIOS network, which offers some of the fastest internet speeds.

It also has a package personalization feature that makes it distinct from the rest.

As data is transmitted at the speed of light using fiber optics, it offers a reliable, fast internet connection and a lot of bandwidth for many devices.

The Service also includes a set-top box, which includes Netflix and other streaming services.

However, Verizon occasionally has server issues, causing the FIOS box to display error codes. We’ve collected the most common error codes and their fixes so you can watch movies with less trouble.

Why is my FIOS box & router not working?

There could be several reasons why your FIOS Wi-Fi has stopped operating error.

For example, there could be a problem with the Verizon gateway router, which may not be properly linked. Alternatively, there could be a problem with Verizon’s network.

Overheating routers and damaged cables can also cause Wi-Fi to stop operating. Another issue is using the incorrect router network card.

It could be due to an outage or system maintenance by your service provider.

How can I fix the most common FIOS error codes?

1. FIOS error code 1202

If FIOS displays the 1202 error, you can relax knowing that your issue is simple to resolve.

Service users have also encountered this issue multiple times, believing that the coaxial cable is the source of the problem, although the root reason is elsewhere.

A splitter is normally included with the router, or you can buy it separately. A splitter divides the signals into two pathways, allowing two devices to be linked.

The router and set-top box must be connected to the same coaxial port on the ONT through a splitter to function effectively.

If you connect them via different outlets, FiOS error code 1202 is unavoidable.

2. FIOS error code 9-6-25

This problem is common on Apple devices since the application is incompatible with some iOS updates.

To resolve the issue, you should either contact Apple or attempt to update your phone. To do this, you should:

  1. Go to Settings, then General, then tap Software Update.
  2. If an update is available, tap Download and install.

You can power cycle your modem and router to check if that resolves the problem if you have it on other platforms.

  1. Unplug the modem after the router has been disconnected. Removing the power cord from the back of the modem or router is necessary.powercycling modem
  2. Wait at least 30 seconds, then plug it back in and reconnect it.

3. FIOS error code 7203

This issue typically arises when activating a new tv box. You should stick to the instructions on the official pages for activating the set-top box if you want to avoid receiving this error code.

Here is an official video to help install your router if you haven’t already.

After you have installed the router, here is what you need to do to activate the setup box properly:

  1. First, connect the coax cable from your VMS or STB/DVR to a coax outlet.
  2. Then, connect the HDMI (other) cable from your VMS or STB to the TV. settop box hdmi port location
  3. Connect the power cord from your VMS or STB to an electrical outlet.
  4. Turn on your VMS or STB and TV using your FIOS remote; follow the on-screen instructions.

4. FIOS error code 5000

FIOS error code 5000 typically indicates that the movie or television show you are attempting to watch is no longer available.

This could be a server issue because the movies available should no longer be on the list of watchable shows, but they remain appealing and cause problems.

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This message may also appear if you have recorded a show and attempted to rematch it, but the system cannot locate the saved file. To resolve this problem, inspect your DVR for any hardware failures.

5. FIOS error code 1500

FIOS error code 1500 has no known cause and is not listed as an official error code in the Version’s list.

This error most likely indicates a hardware problem, and your set-top box or router may need to be replaced. You can call support and present the code for a more accurate diagnosis.

However, before contacting support, double-check all the connections and ensure everything is in working order.

There is a chance that your ISP is experiencing shortages and that your network is unstable; it would also be helpful to call your ISP to ensure everything is working properly on the internet’s end.

6. Verizon FIOS error e00

This is not an error but rather an indication of normal conditions after initializing the set-top box.

According to users, this code disappears after a while, and you can continue watching your favorite shows.

However, if it causes problems or notices something wrong with the service, you should contact customer support for assistance.FIOS customer support

7. FIOS TV one error code 1202

The 1202 error code usually indicates that the coax cable is faulty. Cable television companies have placed coaxial wiring in practically every community, connecting to virtually every home and apartment.

A screw-on connector distinguishes coaxial cable at one end and a thin copper wire at the center.

If your television displays the 1202 error, double-check this cable to ensure everything is in working order. If nothing is incorrect, you may want to replace your Coax cable.

The set-top box may have a broken coax port; therefore, you should test your cable by connecting it to another device first to determine the problem.

8. FIOS TV one error code 1101

The 1201 error code is frequently associated with the OOB not detected message. However, you can find a confirmed solution in the forums.

First of all, OOB stands for out of band. The VMS cannot receive orders if the signal from the main Verizon box is weak.

The weak signal issue could come from a variety of sources. A bad splitter, wiring, or a broken ONT (main Verizon box probably in your basement or garage).

If you tested two boxes and they are having the same problem, something else must be wrong. Aside from double-checking your connections from the ONT to the VMS, you’ll most likely require a tech visit.

Why is my FiOS Wi-Fi not working even though it’s connected?

If none of your devices can connect to the internet yet your Wi-Fi indicator remains lit, the most obvious explanation is that your internet provider is down.

It’s always a good idea to check this before rebooting and dragging cables. You can also reset your modem to fix any problems with it.

You may encounter hundreds of error codes when attempting to use the Verizon FIOS service.

The most common ones are listed above, but if you encounter any that are not on the list, here is an official list of the errors and their causes.

There should be no issues if you follow the setup guides mentioned above, as Verizon claims you can install the equipment without professional assistance.

However, if you run into any issues, customer service will be more than happy to assist you in resolving the problem in a matter of seconds.

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