FULL FIX: Avira Phantom VPN failed to connect to the service

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • Avira Phantom VPN is a service that can protect users while using public WiFi hotspots.
  • However, sometimes Avira Phantom VPN may fail to connect, thus jeopardizing your privacy.
  • More often than not, these issues are temporary and sort themselves out in no time.
  • Check out our guide if you need to fix Avira Phantom VPN and don't know where to start.
fix Avira Phantom VPN

Most of us know about Avira’s antivirus software, but did you know it also has a VPN service? It is called Avira Phantom VPN.

This VPN, like most other service providers in the same industry, offers web anonymity by changing your IP address, secure encryption to protect your private communications, unblocks geo-restricted content, is fast and runs silently in the background, plus has no logs and supports the IPv4 and v6 protocols.

You can also connect to as many devices as you like with Avira Phantom VPN, and connect from any of its servers in 36 locations, plus its so easy to use.

This VPN doesn’t track the sites you visit, virtual locations used while surfing, your real IP address, or any information that can link you to any action like file downloads or website visits.

However, it does track diagnostic data to improve the product (optional tracking), and tracks if you’re a free or paid users, plus how much data you consume so as to calculate the costs of providing their infrastructure for free.

So what happens when the Avira Phantom VPN won’t connect? This article looks at what to do when Avira Phantom VPN failed to connect to the service.

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FIX: Avira Phantom VPN failed to connect to the service

Under certain circumstances, after updating to a more recent version, the Avira Phantom VPN service will hang and you cannot use it anymore even after a reboot, then it displays the message: Internal error: failed to connect to the service.

1. Uninstall and reinstall the VPN

In order to fix the Avira Phantom VPN failed to connect to the service, one of the solutions is simply to uninstall and reinstall the VPN.

Does this help? If not, try the next solution.

2. Change your VPN

If Avira Phantom VPN failed to connect to the service or it won’t connect, you can try using the recommended VPN below that is among the best VPNs for Windows.

Best VPN for privacy

This is a US-based VPN, owned by Kape Technologies, that offers OpenVPN, AES-256 encryption, and zero log policy. It lets you surf anonymously, unblock websites and protect your online privacy.

It is a pretty reliable service with enough history behind it that proved its worth. It offers a fast service and a safer web offering as it protects your data.

It even includes the possibility of blocking ads when connected to it.

Here are the main reasons we recommend this solution:

  • 30-day money-back guarantee if anything is not working for you
  • Connect up to 10 devices with a single subscription making it ideal to share with family members
  • A network of over 35,906 servers so you can rest assured about speeds
  • Compatible with a long list of devices, including routers
Private Internet Access

Private Internet Access

PIA VPN is a premium alternative to Avira Phantom VPN, it comes with good connection speeds, privacy protection and no ads options.

Check priceVisit website

Best free VPN

The VPN recommended below protects your privacy on a multi-platform privacy solution, using the highest encryption available with 256-bit encryption technology.

Plus your IP will remain hidden, and you get Wi-Fi protection if you’re in a public area. They are owned by the same company as the previous solution – Kape Technologies.

However, its best quality is the fact that you can test it with all its complete, unlimited features for free for one day on your Windows 10 device without using your credit card.

It has 6,600 servers in 88 countries, so you can access streaming sites, whether the services are blocked or not where you reside.

Its Unblock Streaming feature lets you access many popular streaming services without testing servers manually.

It also comes with a strict no-logs policy that doesn’t track your internet activity, multiplatform apps for your laptop, and other devices and security for conversations.

Get CyberGhost VPN


3. Stop the VPN service

You can also restart the Avira Phantom VPN service by doing the following:

  • Type CMD in the search box
  • Right click Command Prompt and select Run as administrator
Avira Phantom VPN failed to connect to the service or it won’t connect
  • This opens up the command prompt screen, type the following lines: net stop AviraPhantomVPN and net start AviraPhantomVPN then press enter
  • Launch Avira Phantom VPN again

Does this help? If not, try the next solution.

4. Check the license status

Some users have reported that there could have been a downgrade issue on the license they use, and Avira should be able to rectify this issue. If it persists, try and reinstall Avira Phantom VPN.

Does this help? If not, try the next solution.

5. Keep launcher installed

You also need to keep the Avira Launcher installed in order to resolve the Avira Phantom VPN failed to connect to the service problem. If you have a password that won’t reset or gives issues, reset it again through the reset link provided on the Avira Phantom VPN site.

6. Check that the service is running

If Avira Phantom VPN failed to connect to the service, the service may not be running. Here’s how to resolve it:

  • Right-click Start
  • Select Run
Avira Phantom VPN failed to connect to the service or it won’t connect
  • Type services.msc
  • Right-click Avira Phantom VPN from the list and click Start

Does the VPN work again? Are you able to connect? If all else fails, try the next solution.

Let us know if any of these solutions helped fix Avira Phantom VPN failed to connect to the service issue, by leaving a comment in the section below.

Frequently Asked Questions

  • Open the app on your device. Choose a server if you prefer one and click connect. Once the connection is established, you can use your favorite browser safely.

  • It is safe enough although it collects some information about how much data you use and how you use the apps. You can check our most recommended VPNs for an updated list of good alternatives.

  • The VPN servers that Avira connects to, allow P2P connections. So yes, the service can be used for torrenting.

  • It is most likely related to the lower number of servers available. If the servers are full, users cannot connect to the service and must wait or choose another one which is slower.

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