FULL FIX: Avira Phantom VPN failed to connect to the service

By: Elsie Otachi
4 minute read

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Most of us know about Avira’s antivirus software, but did you know it also has a VPN service? It is called Avira Phantom VPN.

This VPN, like most other service providers in the same industry, offers web anonymity by changing your IP address, secure encryption to protect your private communications, unblocks geo-restricted content, is fast and runs silently in the background, plus has no logs and supports the IPv4 and v6 protocols.

You can also connect to as many devices as you like with Avira Phantom VPN, and connect from any of its servers in 36 locations, plus its so easy to use.

This VPN doesn’t track the sites you visit, virtual locations used while surfing, your real IP address, or any information that can link you to any action like file downloads or website visits.

However, it does track diagnostic data to improve the product (optional tracking), and tracks if you’re a free or paid users, plus how much data you consume so as to calculate the costs of providing their infrastructure for free.

So what happens when the Avira Phantom VPN won’t connect? This article looks at what to do when Avira Phantom VPN failed to connect to the service.

FIX: Avira Phantom VPN failed to connect to the service

  1. Uninstall and reinstall the VPN
  2. Stop the VPN service
  3. Check the license status
  4. Keep launcher installed
  5. Check that the service is running
  6. Change your VPN

Under certain circumstances, after updating to a more recent version, the Avira Phantom VPN service will hang and you cannot use it anymore even after a reboot, then it displays the message: Internal error: failed to connect to the service.

1. Uninstall and reinstall the VPN

In order to fix the Avira Phantom VPN failed to connect to the service, one of the solutions is simply to uninstall and reinstall the VPN.

Does this help? If not, try the next solution.

2. Stop the VPN service

You can also restart the Avira Phantom VPN service by doing the following:

  • Type CMD in the search box
  • Right click Command Prompt and select Run as administrator

Avira Phantom VPN failed to connect to the service or it won’t connect

  • This opens up the command prompt screen, type the following lines: net stop AviraPhantomVPN and net start AviraPhantomVPN then press enter
  • Launch Avira Phantom VPN again

Does this help? If not, try the next solution.

3. Check the license status

Some users have reported that there could have been a downgrade issue on the license they use, and Avira should be able to rectify this issue. If it persists, try and reinstall Avira Phantom VPN.

Does this help? If not, try the next solution.

4. Keep launcher installed

You also need to keep the Avira Launcher installed in order to resolve the Avira Phantom VPN failed to connect to the service problem. If you have a password that won’t reset or gives issues, reset it again through the reset link provided on the Avira Phantom VPN site.

5. Check that the service is running

If Avira Phantom VPN failed to connect to the service, the service may not be running. Here’s how to resolve it:

  • Right click Start
  • Select Run

Avira Phantom VPN failed to connect to the service or it won’t connect

  • Type services.msc
  • Right click Avira Phantom VPN from the list and click Start

Does the VPN work again? Are you able to connect? If all else fails, try the next solution.

6. Change your VPN

If Avira Phantom VPN failed to connect to the service or it won’t connect, and you’ve tried all you can in your capacity to resolve it but it won’t budge, you can try using CyberGhost or Hotspot Shield which are among the best free VPNs for Windows.

  • CyberGhost VPN

CyberGhost protects your privacy on a multi-platform privacy solution, using the highest encryption available with 256-bit encryption technology, plus your IP will remain hidden, and you get Wi-Fi protection if you’re in a public area.

It has 75 servers in more than 15 countries, so you can access streaming sites, whether the services are blocked or not where you reside.Its Unblock Streaming feature lets you access many popular streaming services without testing servers manually.

It also comes with a strict no logs policy that doesn’t track your internet activity, multiplatform apps for your laptop and other devices, security for conversations, and access to over 1000 VPN servers in more than 30 of the most popular countries.

Get CyberGhost

  • Hotspot Shield

This is a US-based VPN that offers OpenVPN, AES-256 encryption, and zero log policy. It lets you stream HBO Go remotely, but also surf anonymously, unlock websites, secure web sessions at hotspots, and protect your online privacy.

It is one of the most trusted VPNs to access blocked websites, with fast service, and a safer web offering as it protects your data. Hotspot Shield has a patented protocol that is integrated by 70 percent of the world’s largest security companies, and leads in performance with thousands of servers globally.

It protects your identity and encrypts your data, whether you’re at home or in public. You can also enjoy secure access anywhere to your favorite apps and sites. This VPN never logs any of your information wherever you are, and also has desktop and mobile apps for any and all devices, with access to more than 1000 servers in 26 locations on up to 5 devices simultaneously.

Get Hotspot Shield now

Let us know if any of these solutions helped fix Avira Phantom VPN failed to connect to the service issue, by leaving a comment in the section below.

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