FULL FIX: Avira Phantom VPN failed to connect to the service

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • The makers of the popular Avira antivirus, released in 2016 a VPN service called Avira Phantom VPN, to help users stay protected when using public WiFi hotspots.
  • If Avira Phantom VPN failed to connect, try a different server, reinstall the client and check if the service is still running.
  • To protect your online privacy you can fix any issues following our guides from VPN Errors section.
  • See the VPN How-to guides to learn more about getting the most out of the service.
fix Avira Phantom VPN

Most of us know about Avira’s antivirus software, but did you know it also has a VPN service? It is called Avira Phantom VPN.

This VPN, like most other service providers in the same industry, offers web anonymity by changing your IP address, secure encryption to protect your private communications, unblocks geo-restricted content, is fast and runs silently in the background, plus has no logs and supports the IPv4 and v6 protocols.

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You can also connect to as many devices as you like with Avira Phantom VPN, and connect from any of its servers in 36 locations, plus its so easy to use.

This VPN doesn’t track the sites you visit, virtual locations used while surfing, your real IP address, or any information that can link you to any action like file downloads or website visits.

However, it does track diagnostic data to improve the product (optional tracking), and tracks if you’re a free or paid users, plus how much data you consume so as to calculate the costs of providing their infrastructure for free.

So what happens when the Avira Phantom VPN won’t connect? This article looks at what to do when Avira Phantom VPN failed to connect to the service.

FIX: Avira Phantom VPN failed to connect to the service

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  1. Uninstall and reinstall the VPN
  2. Change your VPN
  3. Stop the VPN service
  4. Check the license status
  5. Keep launcher installed
  6. Check that the service is running

Under certain circumstances, after updating to a more recent version, the Avira Phantom VPN service will hang and you cannot use it anymore even after a reboot, then it displays the message: Internal error: failed to connect to the service.

1. Uninstall and reinstall the VPN

In order to fix the Avira Phantom VPN failed to connect to the service, one of the solutions is simply to uninstall and reinstall the VPN.

Does this help? If not, try the next solution.

2. Change your VPN

If Avira Phantom VPN failed to connect to the service or it won’t connect, and you’ve tried all you can in your capacity to resolve it but it won’t budge, you can try using PIA or Cyberghost, which are among the best VPNs for Windows.

  • Private Internet Access

Private Internet Access

This is a US-based VPN, owned by Kape Technologies, that offers OpenVPN, AES-256 encryption, and zero log policy. It lets you surf anonymously, unlock websites and protect your online privacy.

It is a pretty reliable service with enough history behind it that proved its worth. It offers a fast service and a safer web offering as it protects your data. It even includes the possibility of blocking ads when connected to it.

Here are the main reasons we recommend PIA:

  • 30-day money-back guarantee if anything is not working for you
  • Connect up to 10 devices with a single subscription making it ideal to share with family members
  • A network of over 3000 servers so you can rest assured about speeds
  • Compatible with a long list of devices, including routers
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PIA VPN is a premium alternative to Avira Phantom VPN, it comes with good connection speeds, privacy protection and no ads options.
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  • CyberGhost VPN

CyberGhost protects your privacy on a multi-platform privacy solution, using the highest encryption available with 256-bit encryption technology, plus your IP will remain hidden, and you get Wi-Fi protection if you’re in a public area. They are owned by the same company as Private Internet Access – Kape Technologies.

It has 75 servers in more than 15 countries, so you can access streaming sites, whether the services are blocked or not where you reside.Its Unblock Streaming feature lets you access many popular streaming services without testing servers manually.

It also comes with a strict no logs policy that doesn’t track your internet activity, multiplatform apps for your laptop and other devices, security for conversations, and access to over 1000 VPN servers in more than 30 of the most popular countries.

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3. Stop the VPN service

You can also restart the Avira Phantom VPN service by doing the following:

  • Type CMD in the search box
  • Right click Command Prompt and select Run as administrator

Avira Phantom VPN failed to connect to the service or it won’t connect

  • This opens up the command prompt screen, type the following lines: net stop AviraPhantomVPN and net start AviraPhantomVPN then press enter
  • Launch Avira Phantom VPN again

Does this help? If not, try the next solution.

4. Check the license status

Some users have reported that there could have been a downgrade issue on the license they use, and Avira should be able to rectify this issue. If it persists, try and reinstall Avira Phantom VPN.

Does this help? If not, try the next solution.

5. Keep launcher installed

You also need to keep the Avira Launcher installed in order to resolve the Avira Phantom VPN failed to connect to the service problem. If you have a password that won’t reset or gives issues, reset it again through the reset link provided on the Avira Phantom VPN site.

6. Check that the service is running

If Avira Phantom VPN failed to connect to the service, the service may not be running. Here’s how to resolve it:

  • Right click Start
  • Select Run

Avira Phantom VPN failed to connect to the service or it won’t connect

  • Type services.msc
  • Right-click Avira Phantom VPN from the list and click Start

Does the VPN work again? Are you able to connect? If all else fails, try the next solution.

Let us know if any of these solutions helped fix Avira Phantom VPN failed to connect to the service issue, by leaving a comment in the section below.

FAQ: Learn more about Avira Phantom VPN

  • How do I use Avira Phantom VPN Pro?

Open the app on your device. Choose a server if you prefer one and click connect. Once the connection is established, you can use your favorite browser safely.

  • Why can’t Avira Phantom VPN connect to the service?

It is most likely related to the lower number of servers available. If the servers are full, users cannot connect to the service and must wait or choose another one which is slower.

  • Is Avira VPN safe?

It is safe enough although it collects some information about how much data you use and how you use the apps. You can check our most recommended VPNs for an updated list of good alternatives.

  • Is Avira Phantom VPN good for Torrenting?

The VPN servers that Avira connects to, allow P2P connections. So yes, the service can be used for torrenting.

Editor's Note: This article was originally published in March 2018 and was revamped and updated in June 2020 for freshness, accuracy, and comprehensiveness.
  • Hello! Thank you very much for your input. It is true that Phantom VPN is great. However, if some users reported this error, it is good that we give them a solution. In case it works well – it is even better.

    Cheers! 🙂

  • 3. Logging Policy is VERY Suspicious
    AVIRA claims to keep no logs of user data.

    But in their privacy policy, they explain that they collect cookies, among other bits of information.

    The company claims not to sell to third parties, but they do explain:

    “If we work with advertising and publishing partners, we will only share non-PII as fully explained below. However, we may engage other companies to process data on our behalf.”

    Just because AVIRA has a sketchy logging policy doesn’t mean that their VPN isn’t secure. But I wish they were transparent about it.

    The fact that their home country also requires logs is troubling, too. It means they are, in fact, storing your information. That defeats the purpose of using a VPN in my opinion.

  • Avira Phantom VPN do keep logs. They have to by law in Germany. They also sell your info gained by using their VPN service.