9 ways to fix Netflix black screen on your computer

By: Elsie Otachi
4 minute read
Netflix black screen

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When you’re gettin a Netflix black screen when you try to launch or watch Netflix, the issue may be with your device more than it is the program.

Here are some solutions you can take to fix Netflix black screen issues if you’re using a Windows computer or device.

How to fix Netflix black screen on Windows 10

Solution 1: Run your browser as administrator

Here’s how to execute this:

  • Quit and exit any or all open browser windows
  • Click Start button
  • Select All apps

Netflix black screen

  • On the list of items, right click your preferred browser icon (Internet Explorer, Firefox, Chrome or Opera)
  • Select Run as administrator
  • Select Allow or click Yes if prompted to
  • In the new window, try to play your favorite flick or show again

If you manage to fix the Netflix black screen and you’re able to stream Netflix shows or movies, then the problem is that your account doesn’t have admin rights, in which case you can ask for rights on your account.

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Solution 2: Clear cookies from your web browser

Follow the steps below to clear Netflix cookie from your browser:

  • Go to www.netflix.com/clearcookies
  • You will be signed out of the account
  • Click Sign in

Netflix black screen

  • Enter your Netflix email and password
  • Try to launch Netflix again

If this doesn’t fix the Netflix black screen, try the next solution.

Solution 3: Restart browser

Here’s how to execute this:

  • Quit and exit any or all open browser windows
  • Launch your browser again
  • Try to stream Netflix again

Does this resolve the Netflix black screen issue? If not, go to the next solution.

Solution 4: Clear Chrome browsing data

Take the steps below to execute this:

  • Click Chrome menu (three dots at the top right corner) on the toolbar

Netflix black screen

  • Select Settings

Netflix black screen

  • Select Advanced at the bottom as you scroll down

Netflix black screen

  • Go to Privacy
  • Select Clear Browsing Data

Netflix black screen

  • Go to the Clear the following items from drop down box
  • Select the beginning of time

Netflix black screen

  • Check media licenses

Netflix black screen

  • Select Clear browsing data
  • Launch Netflix again

Does this help with the Netflix black screen issue? If not, there are more solutions you can try.

Solution 5: Uninstall and reinstall Silverlight plugin

The Silverlight plugin lets you watch shows and/or movies on your computer as it is a browser plugin.

If you experience the Netflix black screen, you may have an outdated version of the Silverlight plugin, or it may be corrupted.

In this case, uninstall and then reinstall the Silverlight plugin using the steps below:

  • Quit and exit any or all open browser windows
  • On the lower right side of your screen, select Settings
  • Select Control Panel
  • Go to Programs
  • Select Uninstall a program
  • Find and select Microsoft Silverlight
  • Select Uninstall

How to install the most recent version of Silverlight plugin

  • Go to Netflix.com
  • Select and play any movie or show title
  • Select Install Now
  • Select Save File. If you cannot locate the file, check Downloads folder for Silverlight.exe file
  • Select Run
  • Select Install Now
  • Click Close
  • Reopen your browser
  • Launch Netflix again

Note: Netflix supports Opera (version 33 or later), Chrome (Version 37 or later), Internet Explorer (11 or later) and Firefox (version 47 or later), and Microsoft Edge (for Windows 10). Other requirements include resolution of between 720p to 1080p based on the browser.

For Microsoft Edge, streaming resolution is up to 4K, which requires an HDCP 2.2 compliant connection to a 4K capable display. Ensure your computer is compatible with Netflix requirements so as to prevent such errors as the Netflix black screen. If not sure, check with your device’s manufacturer.

Solution 6: Sign in as a different user

If you can stream shows or movies from Netflix, then your account has the needed permissions to use Silverlight player.

Solution 7: Reinstall audio card drivers

Sometimes your audio card drivers may be outdated or corrupt. In this case, reinstall them by doing the following:

  • Uninstall your audio card driver using the manual or check the card’s manufacturer site for instructions if you’re not sure how to do it
  • Reinstall the audio card driver

ALSO READ: The 5 best sound cards for Windows 10

Solution 8: Quit your antivirus software

Antivirus software can sometimes interfere with Netflix player for streaming shows and movies. In this case, quit your antivirus software then try to play your movie or show again.

If it resumes after doing this, then either your software is outdated, or it is preventing Netflix from playing. You can check with the software’s manufacturer to troubleshoot on this issue.

Solution 9: Remove adware from your PC or device

Adware can also cause the Netflix black screen issue. Remove it and check whether it fixes the problem.

Do you have any other issues or either of these solutions worked for you? Let us know in the comments section below.


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