10 ways to fix Netflix black screen on your computer now

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Something went wrong Netflix

When you’re getting a Netflix black screen when you try to launch or watch Netflix, the issue may be with your device more than it is the service itself.

Here are some solutions you can take to fix Netflix black screen issues if you’re using a Windows computer or device.

How do I fix Netflix black screen on Windows 10

  1. Run your browser as administrator
  2. Clear cookies from your web browser
  3. Restart browser
  4. Clear Chrome browsing data
  5. Uninstall and reinstall Silverlight plugin
  6. Sign in as a different user
  7. Reinstall audio card drivers
  8. Quit your antivirus software
  9. Remove Adware from your PC or device
  10. Check app permissions

Solution 1: Run your browser as administrator

Here’s how to execute this:

  1. Quit and exit any or all open browser windows
  2. Click the Start button
  3. Select All appsNetflix black screen
  4. On the list of items, right-click your preferred browser icon (Internet Explorer, Firefox, Chrome or Opera)
  5. Select Run as administrator
  6. Select Allow or click Yes if prompted to
  7. In the new window, try to play your favorite flick or show again


If you manage to fix the Netflix black screen and you’re able to stream Netflix shows or movies, then the problem is that your account doesn’t have admin rights, in which case you can ask for rights on your account.

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Solution 2: Clear cookies from your web browser

Follow the steps below to clear Netflix cookie from your browser:

  1. Go to www.netflix.com/clearcookies
  2. You will be signed out of the accountNetflix black screen
  3. Click Sign in
  4. Enter your Netflix email and password
  5. Try to launch Netflix again


If this doesn’t fix the Netflix black screen, try the next solution.

Solution 3: Restart browser

Here’s how to execute this:

  1. Quit and exit any or all open browser windows
  2. Launch your browser again
  3. Try to stream Netflix again

Does this resolve the Netflix black screen issue? If not, go to the next solution.

Solution 4: Clear Chrome browsing data

Take the steps below to execute this:

  1. Click on the Chrome menu (three dots at the top right corner) on the toolbar
  2. Select Settings
  3. Select Advanced at the bottom as you scroll down
  4. Go to Privacy
  5. Select Clear Browsing DataGoogle chrome clear browsing data - fix attackers might be trying to steal your information from
  6. Go to the Clear the following items from the drop-down box
  7. Select the Beginning of time
  8. Check media licenses
  9. Select Clear browsing data
  10. Launch Netflix again


Does this help with the Netflix black screen issue? If not, there are more solutions you can try.

Solution 5: Uninstall and reinstall Silverlight plugin

The Silverlight plugin lets you watch shows and/or movies on your computer as it is a browser plugin.

If you experience the Netflix black screen, you may have an outdated version of the Silverlight plugin, or it may be corrupted.

In this case, uninstall and then reinstall the Silverlight plugin using the steps below:

  1. Quit and exit any or all open browser windows
  2. On the lower right side of your screen, select Settings
  3. Select Control Panel
  4. Go to Programs
  5. Select Uninstall a program
  6. Find and select Microsoft Silverlight
  7. Select Uninstall

How to install the most recent version of the Silverlight plugin

  1. Go to Netflix.com
  2. Select and play any movie or show title
  3. Select Install Now
  4. Select Save File. If you cannot locate the file, check Downloads folder for Silverlight.exe file
  5. Select Run
  6. Select Install Now
  7. Click Close
  8. Reopen your browser
  9. Launch Netflix again

Note: Netflix supports Opera (version 33 or later), Chrome (Version 37 or later), Internet Explorer (11 or later) and Firefox (version 47 or later), and Microsoft Edge (for Windows 10). Other requirements include resolution of between 720p to 1080p based on the browser.

For Microsoft Edge, the streaming resolution is up to 4K, which requires an HDCP 2.2 compliant connection to a 4K capable display. Ensure your computer is compatible with Netflix requirements so as to prevent such errors as the Netflix black screen. If not sure, check with your device’s manufacturer.

Solution 6: Sign in as a different user

If you can stream shows or movies from Netflix, then your account has the needed permissions to use Silverlight player.

Solution 7: Reinstall audio card drivers

Sometimes your audio card drivers may be outdated or corrupt. In this case, reinstall them by doing the following:

  • Uninstall your audio card driver using the manual or check the card’s manufacturer site for instructions if you’re not sure how to do it
  • Reinstall the audio card driver

ALSO READ: The 5 best sound cards for Windows 10

Solution 8: Quit your antivirus software

Antivirus software can sometimes interfere with the Netflix player for streaming shows and movies. In this case, quit your antivirus software then try to play your movie or show again.

If it resumes after doing this, then either your software is outdated, or it is preventing Netflix from playing. You can check with the software’s manufacturer to troubleshoot on this issue.

Solution 9: Remove Adware from your PC or device

Adware can also cause the Netflix black screen issue. Remove it and check whether it fixes the problem. You can use a variety of third-party tools to do so. Check our list of best adware antiremoval tools to use on Windows 10.

Solution 10: Check app permissions

If you settled for the Windows 10 Netflix app, you can try resetting it and making sure it has required permissions:

  1. Press Window key + I to open the Settings app.
  2. Choose Apps.
  3. Click on the Netflix app and open Advanced options.
  4. Click Reset and then check permissions.
  5. Start Netflix and try playing any content.

Do you have any other issues or either of these solutions worked for you? Let us know in the comments section below.

Editor’s Note: This post was originally published in November 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


Editor's Note: This article was originally published in November 2017 and was revamped and updated in February 2020 for freshness, accuracy, and comprehensiveness.
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