How to fix Outlook error 0x80042109 in 4 easy steps

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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  • If you encounter the error 0x80042109, firstly, you'll need to confirm that your PC is properly connected to a stable network. 
  • The first solution would be to change the outgoing port. A standard outgoing SMTP port's value is 25.
  • The least fortunate moment to get an Outlook error is when you are waiting for an important e-mail. If you have another error you will find a solution in our Outlook Errors category.
  • If you experience any other problem in Outlook it's a good idea to have a look in our Fix Outlook Hub for a proper solution.
Outlook won't start

Even though we have a dozen third-party email clients nowadays, Microsoft Outlook is still a force to be reckoned with in this department.

Nonetheless, even Outlook doesn’t refrain from occasional errors, like the one with the code 0x80042109.

Users reported that they’re unable to send emails and, once they try, they are prompted with this lengthy error:

Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or internet service provider (ISP). Error 0x80042109

Fortunately, we have prepared a few solutions to help you overcome this issue. In case you’re having a hard time with Outlook, make sure to check them out below.

How can I fix Outlook error 0x80042109 in Windows 10?

  1. Check your connectivity
  2. Change the outgoing port
  3. Reconfigure your Firewall
  4. Remove your account and add it again

Solution 1 – Check connectivity

Firstly, you’ll need to confirm that your PC is properly connected to a stable network.

For obvious reasons, your email client won’t be able to reach servers and, consequently, you won’t be able to receive or send emails.

In case your connection is subpar and you are positive that it’s the culprit for the error, these are the steps you should take in order to troubleshoot your connectivity:

  • Restart your router and modem.
  • Switch to a wired connection instead of wireless.
  • Restart your PC.
  • Disable Proxy and VPN temporarily.
  • Run Windows troubleshooter.

Once you’ve regained the stable connection, the problem should be resolved. However, if that’s not the case, make sure to move on with the steps.

Solution 2 – Change outgoing port

A standard outgoing SMTP (Simple Mail Transfer Protocol) port’s value is by default set to 25.

Now, it seems that many ISPs are blocking this port value and thus, you’re unable to send emails. You have two options in this scenario:

  • Change SMTP value to 26.
  • Switch to TLS port and choose 587.

The second option is non-standard port value but, nonetheless, a proven solution for this issue. Follow these instructions and we should be good to go:

  1. Open Outlook.
  2. Choose Tools.
  3. Open Account Settings.
  4. Double-click on the troubled email address.
  5. Choose More Settings.
  6. Open Advanced.
  7. Set Outgoing server SMTP port to 587 and select TLS encryption.
  8. Confirm selection and look for changes.

On the other hand, if you’re still stuck with the error at hand, continue with the troubleshooting steps below.

Solution 3 – Reconfigure Firewall

Even though you configured email incoming and outgoing ports, the problem might persist. And Firewall might be the one causing the error.

It’s not common for Windows Firewall to block trusted Windows features, but, apparently, this can happen from time to time.

In order to confirm that Firewall is indeed allowing Outlook to access the internet, follow the instructions below:

  1. In the Windows Search bar, type Firewall and open Windows Firewall.
  2. From the left pane, click on ”Allow an app or feature through Windows Firewall”.
  3. Click on the ”Change settings” button.allow an app or feature through Windows Firewall
  4. Now, locate these 2 processes and enable them for both private and public networks:
    • Outlook.exe (for Outlook)
    • Msimn.exe (for Outlook Express)
  5. Once you’ve done this, confirm changes and restart your PC.

Solution 4 – Remove your account and add it again

Finally, you can try and remove your account from Outlook. You can also completely reset the app by navigating to Settings > Apps > clicking on Outlook and accessing Advanced Options.

Once there just click Reset. After that, just add your account again, configure it, and wait until it fully synchronizes.

That should do it. We’re sure that you’ll be able to overcome the Outlook error 0x80042109 with the provided solutions.

Additionally, don’t forget to post your questions or suggestions in the comments section below.

FAQ: Read more about Outlook errors

  • How do I fix error 0x80042109 in Outlook?

Check connectivity and change the outgoing port. Find more solutions to fix this error in our expert guide.

  • What is Outlook error code 0x80042109?
Error 0x80042109 comes with the following message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or internet service provider (ISP).
  • How do I fix Outlook not sending emails?

First, check if you receive any error, and then check if your ISP is blocking a port. Read our complete fix guide for this problem.

Editor’s Note: This post was originally published in April 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.