FIX: Microsoft Windows Store needs to be online error

Andrew Wafer
by Andrew Wafer
Author
Affiliate Disclosure
Share this article:

  • The Microsoft Windows Store needs to be online error can prevent you from using the app even if your Internet connection is fine.
  • First, you will need to run a system file check by using Command Prompt as an administrator.
  • Another solution is to run the dedicated troubleshooter from Windows 10.
  • Other solutions include resetting and reinstalling the Microsoft Store app.
How to fix the Microsoft Windows Store needs to be online error
To fix various PC problems, we recommend DriverFix: This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. Check all your drivers now in 3 easy steps:
  1. Download DriverFix (verified download file).
  2. Click Start Scan to find all problematic drivers.
  3. Click Update Drivers to get new versions and avoid system malfunctionings.
  • DriverFix has been downloaded by 0 readers this month.

If Microsoft Store stopped working without any apparent causes, you need to find the right fix for your particular problem.

Of course, if the Microsoft Store needs to be online and it looks like you’re not, the obvious solution would be to check your connection. If you’re running on a wireless connection, we have an excellent guide to fix Wi-Fi problems.

However, it can also be the case of receiving the Microsoft Windows Store needs to be online even when your Internet connection is working just fine.

In this article, we will see how to fix the Microsoft Windows Store app when you experience ‘the store needs to be online’ issue.

Of course, apply the troubleshooting solutions from below only after setting up a proper internet connection – just make sure that your device is currently connected to Internet and your modem is working properly.


How can I fix The Store needs to be online error?

  1. Run a system file check
  2. Run the Windows Store Apps troubleshooter
  3. Reset the Microsoft Store app
  4. Reinstall Microsoft Store
  5. Create a new Microsoft account

1. Run a system file check

Sfc scannow
  1. Type cmd in the search box and click on Run as administrator under the Command Prompt app.
  2. Type sfc /scannow and press Enter.
  3. Wait while the scan runs – it might take a while depending on how many files are stored on your hard drive.
  4. Type and run the following commands (press Enter after each command line): Dism /Online /Cleanup-Image /CheckHealth; Dism /Online /Cleanup-Image /ScanHealth and DISM /Online /Cleanup-Image /RestoreHealth

If you received the Microsoft Store error after applying a new Windows 10 update or after installing certain software, you should run a system scan. In this way, you can search for system errors and address everything automatically.


2. Run the Windows Store Apps troubleshooter

If the system scan wasn’t helpful, you should also initiate another scan that is dedicated to fixing apps and associated files. This is a Windows default troubleshooter that can also fix any related problems.

In order to complete this solution, access the webpage and download the Microsoft App troubleshooter on your computer. Run the executable file and just follow on-screen prompts for initiating the scan.

In the end restart your device and try Microsoft Store in order to see if you still get the already discussed ‘the store needs to be online’ malfunction.

If you run Windows 10 Creators Update or the Fall Creators Update, you can also go to Settings, then select Update & Security, go to Troubleshoot, scroll down all the way to Windows Store apps and run the troubleshooter.


3. Reset the Microsoft Store app

  1. On your device press the Win+R keyboard hotkeys.
  2. The Run field will be brought.
  3. In the Run box type Wsreset.exe and press Enter.
  4. Wait until the process is executed and reboot your Windows 10 system in the end.

4. Reinstall the Microsoft Store app

4.1 Uninstall the Microsoft Store app

  1. On your computer click on the Search button – usually, it’s the Cortana icon.
  2. There, type power shell.
  3. Right-click on the result with the same name and choose Run as administrator.
  4. From Power Shell now find the Microsoft Store entry; copy the Microsoft Windows Store name as it’s displayed in Power Shell.windows store entery power shell
  5. Type remove-appxpackage insert copied package name here.
  6. The Microsoft Store app will be now removed from your Windows 10 device.

4.2 Reinstall the Microsoft Store app

  1. Open the Power Shell command line window as explained above – you must run it with admin rights.
  2. In Power Shell type and execute the following command: Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}
  3. Restart your system in the end.

Have you encountered other such errors? Here’s a complete guide to fixing Microsoft Store errors


5. Create a new Microsoft account

  1. Press the Win+I keyboard hotkeys.
  2. Click on Accounts from the system settings.fix the store needs to be online
  3. From the left panel choose Family & other users.
  4. Follow on-screen prompts and create a new account.
  5. Sign-in with the new account and verify Microsoft Store as there shouldn’t be any remained problems now.

Use the solutions listed above to fix any Microsoft Store issues including The Microsoft Store needs to be online error message.

Do note that depending on your particular problem, some methods may do the trick while others won’t. So, if you can’t get it right from your first attempt, don’t panic and just follow the rest of the troubleshooting steps listed in this guide.

If you have any problems or you would like to share another solution to this problem, feel free to write to us in the comment section below.


FAQ: Read more about Microsoft Store issues

  • Is Microsoft Store offline?

We don’t have information about the server status but if you have a VPN, it might not work. However, we have an excellent guide to fix that problem.

  • How can I fix the Microsoft Windows Store needs to be online error?

Here’s our complete guide on how to fix the Microsoft Store needs to be online error.

  • Can I download Windows apps without using the Microsoft Store?

Yes, you can. In fact, we have a perfect guide on how to download Windows apps without using Microsoft Store.

Editor's Note: This article was originally published in October 2017 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.
Was this page helpful?
Thanks for letting us know! You can also help us by leaving a review on MyWOT or Trustpillot.
Get the most from your tech with our daily tips
Tell us why!