How to fix lost signal or connection on Xbox Series X|S

Sinziana Mihalache
by Sinziana Mihalache
Sînziana loves getting people to better understand products, processes, and experiences beyond a simple user guide, either in writing or making use of images. She joined the team after a long-term collaboration with one... Read more
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  • Even before the official launch, Microsoft has announced possible issues with Xbox Series X|S.
  • Probably spotted during tests, some of the bugs don't really have a workaround for now.
  • Looking forward to the Xbox Series X launch? We'll surely cover more details about it in the Xbox dedicated hub.
  • Stay tuned to everything that matters in the gaming industry in our Gaming section.
how to fix known issues on xbox series x|s

The two next-gen Microsoft game consoles Xbox Series X and Xbox Series S have been long-awaited. Now that they are fresh from the box, they come buggy.

Microsoft has warned since a few days ago about issues that might spoil the gaming experience for several users. Luckily, they also offer reliable fixes.

If you’re connecting the console to a 4K/120hz smart TV, or using the EA Play/BBC iPlayer app, or trying a DVD/Blue-ray into the console, see this troubleshooting advice first.

How do I fix Xbox console common issues?

fix Xbox Series X bugs

1. Lost signal on TV with 4K 120Hz + VRR 

According to Microsoft, on 4K 120Hz TVs that also support VRR, one might encounter signal failures or corrupted images when the Xbox is configured for 4K120+VRR. The issue occurs with LG, Samsung, or Vizio TVs, but not exclusively.


  1. Make sure your TV has the latest firmware installed. Also, check that your TV is connected to the Internet and that Automatic Updates are enabled.
  2. Try resolution variations with/without VRR:
    • Go to SettingGeneralTV & display options> Video Modes and check/uncheck the box for Allow variable refresh rate.
    • Modify the resolution and refresh rate from TV & Display options > Display section.
    • Try 1080p/120hz + VRR or 1440p/120hz + VRR.
  3. Disable VRR on the TV altogether if the corrupted image persists.
  4. Additionally, you can perform a video mode reset and reset your resolution as shown in this troubleshooting article.

2. EA Play or BBC iPlayer app won’t launch/install

In case the EA Play or BBC iPlayer app won’t launch or install on your new console, there is no fix, unfortunately. It seems that this is a matter of compatibility.

However, Microsoft is working with their app partners for a quick solution.

Want to play full games included with your EA Play subscription? No problem; access them in My Games & Apps > Full Library > EA Play.

3. Dark HDR captures

Another known issue is that HDR captures might appear too dark on the two consoles.

Once again, there is no workaround suggested yet, only a promise for a future fix.

4. Black screen when inserting DVD/ Blue-ray

This is actually a recurring issue with Xbox consoles: the screen turn black after inserting a DVD or Blue-ray disc.


Just remove the disc from the console, restart your Xbox Series X|S, and then re-insert the disc. The issue should be fixed.

5. Pixelated frames on PeacockTV app

Last but not least, users might see occasional pixelated frames when using the PeacockTV app on their console.

This is yet another unsolved issues, that Microsoft experts are still trying to fix in a future update.

As seen, some of the problems are acknowledged by Microsoft, yet with no workaround. This can only mean that manufacturer will release patches pretty soon, with one of the updates to come.

Until then, we hope that your gaming experience won’t suffer much. If you do manage to bypass any of these issues, tell us how you did it in the comments.

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