FIX: G11-570HX mouse driver problem [A4tech]

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services... Read more
Affiliate Disclosure
  • Your laptop may stop recognizing the G11-570HX mouse due to driver issues.
  • This article includes a few troubleshooting steps to help you fix the G11-570HX driver problems.
  • Our dedicated Troubleshooting page consists of a wide variety of useful information to fix peripheral issues.
  • For more useful tips and guides, explore our Windows 10 hub.
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The G11-570HX is an affordable wireless mouse for Windows computers. However, several users have reported the mouse to have stopped working after connecting to their laptop.

This can happen due to the G11-570HX mouse driver problem.

To fix the error, try updating the mouse driver to the latest version. If that does not work, downgrading to a previous version can help you resolve the problem.

In this article, we explore a few troubleshooting steps to help you resolve the G11-570HX mouse driver problem in Windows 10.

How do I fix the G11-570HX mouse drive problem in Windows 10?

1. Update drivers with DriverFix

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2. Check for driver updates manually

  1. Open the A4Tech download page.
  2. Search for your mouse model number and click on your mouse model.
  3. Click the Download Driver button to download the driver. G11-570HX mouse driver problem
  4. Run the installer and follow on-screen instructions to install the driver.
  5. Restart your computer.
  6. Reconnect the mouse and check if Windows recognizes the mouse.

This Office Shuttle Software also comes with additional features to customize your mouse to assign shortcut keys to open programs, capture screenshot, etc.


3. Run Windows hardware troubleshooter

 G11-570HX mouse driver problem

  1. Press the Windows key + I.
  2. Click on Update & Security.
  3. Open the Troubleshoot tab from the left pane.
  4. Click on Additional troubleshooters.
  5. Click on Bluetooth.
  6. Select Run the troubleshooter button.

The troubleshooter will scan the system for Bluetooth related issues and recommend some fixes. Follow on-screen instructions to apply the fixes and then reboot your computer.


4. Uninstall and reinstall the device

 G11-570HX mouse driver problem

  1. Press the Windows key + R.
  2. Type devmgmt.msc and click OK to open Control Panel.
  3. Expand Mice and other pointing devices 
  4. Right-click on your mouse and select Uninstall Device. Click Yes/Uninstall to confirm the action.
  5. Once uninstalled, restart your computer.
  6. Windows will automatically detect the device and reinstall the required driver after the restart.

The G11-570HX mouse driver problem can occur due to several reasons. To fix the error, update the drivers using DriverFix, or run Windows hardware troubleshooter.

Do let us know which method helped you resolve the problem in the comments.

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