How to Fix "You Are Not Authorized to Connect to GlobalProtect Portal" Error
We recommend checking your firewall settings
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Key notes
- The GlobalProtect VPN is a cloud-based solution that provides secure remote access to corporate networks.
- When you encounter an authorization issue, make sure that you are using the latest version of the GlobalProtect client.
Seeing You Are Not Authorized to Connect to GlobalProtect Portal? This often comes down to incorrect credentials, network issues, or lack of user permissions.
Update your system and Windows 11 drivers, double-check your login, and make sure you’re on a stable connection. Still stuck? You might want to try another corporate VPN or follow the steps below.
1. Allow GlobalProtect client through VPN
- Type firewall in Windows Search and select Allow an app through Windows Firewall.
- Click the Change settings button, then click the Allow another app button.
- Select the Browse button and add your GlobalProtect client.
- Click OK and verify it fixes the connection issue.
2. Restart the GlobalProtect service
- Type services in Windows search and select the Services option.
- Double-click PanGPS.
- Click the Start button.
- Finally, try reconnecting the VPN and verify if it fixes GlobalProtect not authorized to connect.
3. Reinstall the GlobalProtect client
- Press Windows + R to open the Run dialog.
- Type appwiz.cpl and hit Enter.
- Select GlobalProtect and click the Uninstall button.
- Follow the wizard to complete the process, then verify if it fixes the not authorized to connect issue on GlobalProtect.
What IP addresses does GlobalProtect VPN use?
For each company, GlobalProtect VPN employs a distinct IP address. The company that controls the GlobalProtect VPN will give the VPN a selection of IP addresses. The GlobalProtect clients will connect to the VPN using these IP addresses.
You can ask your IT administrator for assistance if you’re unsure of the IP addresses GlobalProtect VPN use.
That is all we share in this guide. You should be able to resolve the connection issue using any solutions in this guide.
In conclusion, you may check out our other guide, where we explore the problem of Global Protect not connecting. Other common GlobalProtect issues include VPN not working on Windows 11, connection problems when using a mobile hotspot, GlobalProtect not prompting for credentials, and GlobalProtect not updating properly.
Lastly, in the comment section below, let us know which solutions are most effective.
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