Google Chrome is unresponsive, relaunch now

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • The error message can usually appear in Chrome when you try to open a link.
  • It will force you to restart Chrome and potentially lose your data, but we will help you fix it with this guide.
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The Google Chrome is unresponsive, relaunch now message can appear in Chrome usually when you try to open a link.

This error will force you to restart Chrome and potentially lose your data, therefore today we’re going to show you how to solve it on Windows 10.

How can I fix the Google Chrome is unresponsive error?

  1. Set a different default browser
  2. Update Chrome to the latest version
  3. Run your email client as administrator
  4. Disable problematic extensions
  5. Turn off Automatically send usage statistics and crash reports option
  6. Delete your Chrome profile and create a new one
  7. Close all running Chrome processes
  8. Uninstall Malwarebytes
  9. Close Chrome then open the link
  10. Add –process-per-site parameter to Chrome
  11. Clear your cache
  12. Reinstall Chrome

1. Set a different default browser

Before you start fixing Chrome, you should start thinking about using a safer and faster browser like Opera.

Opera is an awesome web browser in its entirety. The built-in ad-blocker and absolutely free VPN make it hard to be rivaled by other browsers already. 

The Chromium engine makes it also compatible with extensions from Chrome or Edge, not to mention Opera’s 1000+ ad-ons library to customize it in a thousand ways.

Opera is also very well adapted for streaming and features a pop-up video window that will allow you to enjoy your media from almost any source.

Opera

Opera

Opera is a great overall browser that you can rely on. Install it within seconds and make it your own.

If you still want to fix Chrome, the solution is still to temporarily set another browser as default. While you’re at it, you can do that with Opera.

  1. Press Windows Key + I to open the Settings app. Now navigate to the Apps section.
  2. Go to Default apps section in the left pane. In the right pane, locate the Web browser and change it from Chrome to any other browser. We strongly recommend Opera.
  3. Now click on Choose default apps by file type.

Locate .html and .htm and set the default application to Opera (If you already set Opera as the default browser, it’s most likely set already).
By following the steps above, you’ll set a different browser as a default. Few users reported that you can fix the problem by setting Opera as a default browser and then setting Chrome as the default again.

In addition, few users are also recommending to set your email client as a default email app instead of Chrome.

You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.


2. Update Chrome to the latest version

  1. Make sure that Chrome is running.
  2. Click the Menu button in the top right corner. Navigate to Help, then click on About Google Chrome.
  3. Chrome will now automatically download updates and install them.

Can’t check for updates in Google Chrome? Check out this guide to fix the issue in no time


3. Run your email client as administrator

One time

  1. Locate your email client’s shortcut.
  2. Right-click the shortcut and choose Run as administrator from the menu.

Permanently

  1. Locate your email client’s shortcut. Right-click it and choose Properties from the menu.
  2. Navigate to the Compatibility tab and check Run this program as an administrator option. Now click OK and Apply to save changes.

After doing that, your email client will always start with administrative privileges so you won’t have to do it manually.

Several users reported that this problem occurs if Chrome is set to run with administrative privileges.

Therefore if you’re already running Chrome as an administrator, try disabling Run this program as an administrator option.

On the other hand, if Chrome isn’t running with administrator privileges, you can try running it as an administrator and check if that solves the issue.

If nothing happens when you click on Run as administrator, check this expert guide to fix the problem.


4. Disable problematic extensions

  1. Click the Menu button in the top right corner and choose More Tools > Extensions.
  2. Disable all extensions by clicking on Enabled checkbox next to the extension’s name.
  3. Restart Chrome and check if the problem still appears.

Note: If the problem doesn’t manifest, you need to go back and enable extensions one by one. After enabling each extension you need to restart Chrome and check if the problem appears again.

After you find the problematic extension, disable it or remove it. If you need to use that extension, you might have to update it to the latest version and check if that solves the issue.

Several users reported that Norton Security Toolbar extension was causing the problem for them, but after disabling it the issue was resolved.

Other users reported this problem after disabling Google Docs extension, so if you have Google Docs disabled, be sure to enable it.


5. Turn off the Automatically send usage statistics and crash reports option

  1. Click the Menu button in the top right corner and choose Settings from the menu.
  2. Scroll all the way down and click on Show advanced settings.
  3. In the Privacy section locate the Automatically send usage statistics and crash reports to Google option and disable it.
  4. Restart Chrome and check if the problem appears again.

6. Delete your Chrome profile and create a new one

Note: If your account isn’t synced online, you might want to back up your profile beforehand.

From Chrome settings

  1. Click the Menu button in the top right corner and choose Settings.
  2. In the People section locate your profile and select it. Now click the Remove button.
  3. The confirmation message will now appear. Click the Remove button.
  4. Restart Chrome and navigate back to the Settings tab.
  5. In the People section click on Add person button.
  6. Select the desired picture, enter the name and click the Add button.
  7. A new Chrome window will now appear. Click the name of your profile at the top and choose Sign in to Chrome.
  8. Now enter your email and password and you’ll have your account available again.

If you get the Profile error occurred in Chrome, you can solve it by following the simple steps from our expert guide.

Modify the localappdata folder

  1. Close all Chrome processes by following the steps mentioned in the Solution 6.
  2. Press Windows Key + R and enter %localappdata%. Press Enter or click OK.
  3. Navigate to GoogleChromeUser Data directory.
  4. Locate Default folder and rename it to Default backup.
  5. Start Chrome again and check if the problem is resolved.

Your Chrome profile is corrupted? Don’t worry, we’ve got the right solution for you


7. Close all running Chrome processes

  1. Press Ctrl + Shift + Esc to open Task Manager.
  2. Locate all Chrome processes and right-click each process and choose End Task from the menu (The Chrome processes will be located in both Apps and Background processes groups).
  3. Restart Chrome and check if the problem still persists.

Keep in mind that this is just a workaround, so you might have to repeat it order to avoid this problem.

Can’t open Task Manager? Don’t worry, we’ve got the right solution for you.


8. Uninstall Malwarebytes

  1. Press Windows Key + I to open the Settings app.
  2. Navigate to the System section.
  3. In the left pane choose Apps & features. Now select Malwarebytes in the right pane and click on Uninstall button.
  4. Follow the instructions on the screen to remove Malwarebytes.

If you need to use Malwarebytes, we suggest that you download and install the latest version and check if that solves the problem.

If you need additional info on how to uninstall programs and apps in Windows 10, check out this useful guide.


9. Close Chrome then open the link

If the Google Chrome is unresponsive, relaunch now message appears only when opening links in email messages, you can fix it by performing this workaround.

Apparently this message appears if you click a link in your email client while Chrome is running.

One simple workaround is to close Chrome completely and then click the link in the email message. After doing that, Chrome will start normally and you’ll be able to access the link without issues.

Once again, this is just a workaround, so you’ll have to repeat it every time the issue appears.

Alternatively, you can just copy and paste the link from your email client to Chrome as a temporary workaround. This isn’t the most effective solution, but it should help you with this problem, so be sure to try it.


10. Add –process-per-site parameter to Chrome

  1. Locate Chrome shortcut, right-click it, and choose Properties from the menu.
  2. Go to the Shortcut tab and in the Target field add –process-per-site. Click Apply and OK to save changes.

After doing that, Chrome won’t start any additional processes for every opened tab, and the issue should be resolved. Keep in mind that you need to use this shortcut to start Chrome every time.

By using this shortcut you’ll ensure that Chrome is running with the necessary parameters.


11. Clear your cache

  1. In Chrome click on Menu button in the top right corner and choose Settings.
  2. Scroll down and click on Show advanced settings.
  3. Locate the Privacy section and click on Clear browsing data button.
  4. Choose the option Obliterate the following items from to the beginning of time.
  5. Check Browsing history, Cookies and other site and plugin data, Cached images and files and Hosted app data.
  6. Now click Clear browsing data button.
  7. Restart Chrome and check if the problem is resolved.

12. Reinstall Chrome

If the problem still persists, you might be able to fix it simply by reinstalling Chrome. Sometimes the installation can become corrupted and that can cause this and many other errors.

To fix the problem, simply uninstall Chrome and then download the latest version.

If you need more info on how to uninstall Google Chrome in Windows 10, take a look at this dedicated guide.

Few users are also recommending to download Chrome Canary, so you might want to try that as well. Keep in mind that Canary is an experimental version of the browser, so although it offers many bug fixes, it can also be unstable to use.

Google Chrome is unresponsive, relaunch now message can cause certain inconvenience, but you should be able to fix it by using one of our solutions.

Feel free to tell us in the comments section below what worked for you or any other solution that helped you.

Editor’s Note: This post was originally published in April 2019 and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.