Hackers send emails to Windows users pretending to be from Microsoft’s Support Team

By: Madeleine Dean
2 minute read

It appears that hackers are heavily targeting Windows users as new reports reveal a wave of scam emails flooding the inboxes of many Outlook users.

This is not the first such action carried out by cybercriminals lately as other users have reported receiving suspicious phone calls from people pretending to be from Microsoft’s Support Team.

The scam emails inform users that unusual errors have been detected on their Microsoft account and invite them to go to a particular website and verify their Outlook account. It appears that the email also carries malware since users also report they are unable to send any emails after opening the scam email.

I received this email today: from ‘Microsoft Team’. I opened it but did not click on the link. Since opening it i have not been able to send emails. I can still receive them. Is it a scam? How can I unblock my account?
Dear User,

We are contacting you to inform you that our Microsoft Account Review Team identified
some unusual errors in your Microsoft account profile. This may be due to the following:
Using a shared computer to access your Microsoft Outlook account.
Logging in your Microsoft Outlook account from blacklisted IP
Not logging off your Microsoft Outlook account after usage.
In order to safeguard your account, we require that you confirm your Outlook Account
Access the following link to complete the verification of your Outlook Account.

Obviously, the provided link doesn’t point to a Microsoft website and you should not click on it. Do not open any suspicious email because it could install viruses on your system. As long as you don’t contact Microsoft’s Support Team, you shouldn’t receive any such emails.

If you receive suspicious emails, you should immediately report them to Microsoft:

  • Click the check box next to the message in your Outlook inbox
  • Click the arrow next to Junk and then point to Phishing scam.

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