Fix: Cannot Send Emails in Outlook

By: Ivan Jenic
2 minute read

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A lot of people are using Universal Outlook app, instead of web-based version, but some users reported that they’re unable to send emails through their Outlook app. And in this article, we’re going to show you two solutions that might fix your problem with emails in Outlook.
outlook wind8apps

Solution 1 – Create new email profile

There’s a possibility that your email profile is corrupted, so you can try with creating a new one. Here’s what you need to do to create a new email profile for Outlook:

  1. Go to Search, type control panel and open Control Panel
  2. Go to User Accounts and open Mail
  3. In Mail window, go to Add…
  4. In the Profile Name box type the name of your new profile and click OK
  5. After that, select Manually Configure Server Settings
  6. On the Choose Service page, click Internet E-mail, and click Next
  7. Fill in the boxes in the Internet E-mail Settings dialog box. Make sure that the Account Type setting is set to POP3
  8. Click Next and then click Finish
  9. Now go back to Mail window, in When Starting Microsoft Outlook, use this profile box select the profile you just created
  10. Click OK
  11. Open Outlook to see if there are any changes

Solution 2 – Check if TCP/IP protocol is enabled

If you still have problems, even if you switched to another profile, you can set check if TCP/IP is set as your default protocol. Here’s what you need to do:

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  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues.

  1. Go to Search, type ncpa.cpl and press Enter
  2. Right-click on your internet connection and go to Properties
  3. Under Networking tab, make sure that Internet Protocol Version 6 (TCP/IPv6) is checked, if not check it
  4. Click OK

That’s all, I hope that at least one of these solutions solved your problem with emails in Outlook. If you have any comments, write them down in the comments section, below.

Read Also: Fix: Error Code 0x70080025D Prevents Windows 8 From Installation

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