HBO GO Time Warner not working? Try these solutions

Radu Tyrsina
by Radu Tyrsina
Founder & Editor-in-Chief
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  • You probably want to have access to the HBO Go library of popular series, films, documentaries, and much more.
  • If  HBO GO Time Warner activation is not working, you should first try to reinstall the HBO GO app.
  • If you have any more issues with HBO Go, feel free to check out our special HBO Go section.
  • Don't forget to bookmark our dedicated Streaming page to find more useful tools and info on online streaming. 
HBO GO Time Warner doesn't work

Since Charter Communications acquired Time Warner Cable, many of their subscribers are facing difficulties signing in to their HBO GO app.

There is not even an error that appears on the screen. Most users are complaining that Time Warner is just not showing in the provider list.


Bellow, you can find a list of confirmed reasons and solutions for why this is happening. Make sure to check them and hopefully, one of them will help you regain access to your HBO GO app.

How can I fix HBO GO Time Warner not working?

1. Check that your Time Warner subscription is active

  1. Make sure to check that you have HBO as part of your TV service.
  2. You are using the correct username and password to log in.
  3. You’re in an area where the network or channel offers live streaming.

2.  Try searching for Spectrum or Charter-Spectrum

Depending on the type of device you are using, you will find the name of your provider under Spectrum or Charter-Spectrum.

If you are trying to log in from your laptop, then you should see Spectrum in the provider list. When signing in from Android or Apple phone, you should see Charter-Spectrum in the list.

3. Most of the partner apps need to be activated from a computer

HBO GO Time Warner won't work

HBO GO is available on the following devices: Amazon Fire TV, Android TV, Apple TV, Playstation 3 & 4, Roku, Samsung Smart TV, TIVo, Xbox 360, and Xbox One. Those need to be activated from a browser on a computer, not on a smartphone or tablet.

Chrome seems to be the browser that works the best.  If Chrome does not work for you try using another browser. You may need to clear your cookies, cache, and history for this process.

4. Uninstall and reinstall the HBO Go app

hbo go time warner not letting me sign in

  1. On your Android TV, go to Settings > Apps.
  2. Under Downloaded, find and select HBO GO.
  3. Select Uninstall, and then select OK to confirm.
  4. Go to the Google Play Store, find the HBO GO app, then choose Install.

That’s about it. If you carefully follow the steps presented above, you should be able to activate your HBO GO app in no time.

Let us know in the comments below if our suggestions fixed your HBO GO Time Warner activation problem.

FAQ: Learn more about HBO GO Time Warner activation problems

  • Is HBO GO free with Spectrum?

Spectrum allows you to get HBO as part of their existing bundle. If you can’t access your Spectrum account, find out how to access your Charter Spectrum email login page.

  • What channel is HBO on Time Warner?

You can check your local channel lineup to find HBO. The channels can be listed alphabetically, numerically, and by category and package.

  • Does Spectrum have free HBO this weekend?

The HBO Free Preview Weekend is generally announced a day or so before the actual free preview weekend. Make sure to follow Spectrum on their social media channels.