FIX: HP LaserJet p1102w not printing USB

By: Elsie Otachi
6 minute read
HP LaserJet p1102w not printing USB

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If you use a USB connection from your laptop to printer, one of the things to watch out for is if the cable is connected wrongly or at the wrong time because the printer may not work or offer all the available features.

The advantage of using the USB connection or cable is that it offers the ability to connect many different devices like printers, cameras, scanners, and drives with one common connection.

This article looks at what you can do when the HP LaserJet p1102w is not printing with USB connection.

If you’ve tried using a new USB cable, tried different ports, or disconnected from the USB hub between the printer and computer, and nothing happens, try the other solutions listed here.

FIX: HP LaserJet p1102w not printing USB

  1. Check Device Manager warning
  2. Perform a clean install
  3. Reset the printing system
  4. Troubleshoot the USB cable and connection
  5. Set the USB connection as default printer
  6. Use HP Print and Scan Doctor
  7. Disable Startup services, reinstall HP software, and then enable startup services again
  8. Perform a system restore on your computer

Solution 1: Check Device Manager warning

Whenever an error is found either from your printer or computer, the Device Manager usually has a yellow warning triangle next to the USB controllers’ entry on the list of devices. You need to resolve the issue on the computer before the printer can be detected.

If you just reformatted your computer, most likely the driver wasn’t correctly installed, or the USB port is not working, in which case you can check with your computer’s manufacturer for resolutions with USB ports.

Solution 2: Perform a clean install

  • Unplug the USB cable from the printer
  • Right click Start on your computer
  • Select Programs and features

HP LaserJet p1102w not printing USB

 

  • Select all the HP LaserJet printer entries and uninstall them.
  • Right click Start
  • Select Control Panel
  • Click Hardware and Sound

HP LaserJet p1102w not printing USB

 

  • Select Devices and printers – select all the printer entries and remove the device.

HP LaserJet p1102w not printing USB

  • Right click Start
  • Select Run

HP LaserJet p1102w not printing USB

  • Type printui.exe /s (There is a space between .exe & /) and press enter.

HP LaserJet p1102w not printing USB

  • The print server properties box will display

HP LaserJet p1102w not printing USB

  • Go to Drivers – remove any entry there as well.

HP LaserJet p1102w not printing USB

 

  • Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click here to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Solution 3: Reset the printing system

This HP LaserJet p1102w not printing with USB issue could occur if the printer is not configured properly on the network. Try resetting the printing system, but beware that this will remove any existing print queue and reset customized driver settings.

  • Right click Start
  • Select Control Panel
  • Click Hardware and Sound
  • Select Devices and Printers

HP LaserJet p1102w not printing USB

  • Select Printers 

HP LaserJet p1102w not printing USB

 

  • Right click on your printer in the list and select Reset printing system, then click OK to confirm
  • Give admin permissions where necessary and click OK to begin the system reset process
  • Click the + sign and select your printer and press Add

Ensure your drivers are updated and try again to see if this helps.

Solution 4: Troubleshoot the USB cable and connection

If the USB isn’t working, ensure you have connected it to your computer correctly, plugged into a power outlet if it has a power cord, and installed the relevant and needed software.

Check power cables and check the USB hub if connected to one. Ensure both the hub and device are the same speed, for example, USB 3.0 to USB 3.0 hub, and so on.

If the device has no power cord and is plugged into a USB device that doesn’t have a power cord, plug the device into your computer’s USB port directly or to a USB device that has a power cord.

Disconnect all USB devices connected except the one you’re testing, and then try reconnecting them one by one to find out which one is causing the problem then troubleshoot for that specific issue.

If you’re still having issues with your peripherals or you simply want to avoid them for the future, we recommend you to download this tool to fix various PC problems, such as hardware failure, file loss, and malware.

Solution 5: Set the USB connection as default printer

Check the port on each printer icon to see if it set properly to USB.

  • Click Start
  • Select Control Panel
  • Click Hardware and Sound
  • Select Devices and Printers
  • Right click the printer and select Properties

HP LaserJet p1102w not printing USB

 

  • Select Ports The port with the USB should be set as default printer
  • Right click the icon and select set as default printer

Try and print a text document, not Windows test page, and see if it helps.

Solution 6: Use HP Print and Scan Doctor

This is a free tool to diagnose and resolve printing and scanning issues on your HP LaserJet p1102w printer. You can download and run HP Print and Scan Doctor it to quickly and automatically perform several troubleshooting tasks.

You can use the HP Print and Scan Doctor to test the status of the printer spooler, print queue, device manager, and device conflicts.

  • On the desktop, double-click the HP Print and Scan Doctor icon to open the tool.
  • Click Start
  • Select your printer, and then click Next. The Finding and Fixing Problems screen displays.
  • Click Fix Printing.
  • In the HP Print and Scan Doctor results screen, view the list of actionable results as described below:
    • If you see a checkmark (green), the printer passed the tests. Click Test Printor click Skip.
    • If you see a wrench (blue), Print and Scan Doctor found an issue and repaired it. Click Test Printor click Skip.
    • If you see yellow exclamation points (hazard sign), the test failed and required user action, but the step was skipped. Click Test Printor click Skip.
    • If you see a red X, follow the on-screen instructions to resolve the issue.

Solution 7: Disable Startup services, reinstall HP software, and then enable startup services again

  • Click Start
  • Type Windows Update on the search box
  • Select Check for Updates and accept all critical updates

HP LaserJet p1102w not printing USB

 

  • Go to search box again and type msconfig, and press enter
  • Check if Normal startup or Selective startup is currently selected. If Normal Startup is selected, follow the indicated steps, below.  

HP LaserJet p1102w not printing USB

 

How to disable a Normal Startup

  • Select Selective Startup

HP LaserJet p1102w not printing USB

  • Clear the Load Startup Items check box.

HP LaserJet p1102w not printing USB

  • Click the Services tab

HP LaserJet p1102w not printing USB

  • Select the Hide All Microsoft Services check box at the bottom of the screen.

HP LaserJet p1102w not printing USB

 

  • Click Disable All

HP LaserJet p1102w not printing USB

 

Uninstall and reinstall the HP software

  • To uninstall, click Start and select All Apps

HP LaserJet p1102w not printing USB

  • Right click on HP (printer name) and select Uninstall
  • Reinstall the HP software by running the new install program that you downloaded or re-inserting the CD that came with your printer.
  • Follow the onscreen instructions and connect the USB cable only when prompted by the software. If you connect the USB cable too soon, an install error may occur again.

Note: Whether you installed the software successfully or you didn’t, make sure you follow the instructions below carefully to enable your startup software, or your computer may not function in the way you expect.

Enable startup services

  • Open the System Configuration Utility dialog box by clicking Start
  • Type msconfig in the search box

HP LaserJet p1102w not printing USB

  • Select System Configuration from the search results
  • If you disabled Normal Startup, select Normal startup to enable it.

Solution 8: Perform a system restore on your computer

If the USB device had worked previously, and then subsequently became unworkable, try using Microsoft System Restore to revert to a time prior to when the USB device failed.

  • Click Start
  • Go to the search field box and type System Restore
  • Click create a restore point in the list of search results

HP LaserJet p1102w not printing USB

 

  • Enter your administrator account password or grant permissions if prompted to
  • In the System Restore dialog box, click System restore

HP LaserJet p1102w not printing USB

 

  • Click Next
  • Click a restore point created before you experienced the problem
  • Click Next
  • Click Finish

To go back to a restore point, do the following:

  • Right click Start
  • Select Control Panel
  • In the control panel search box, type Recovery
  • Select Recovery

HP LaserJet p1102w not printing USB

  • Click Open System Restore

open-system-restore

  • Click Next
  • Choose the restore point related to the problematic program/app, driver or update
  • Click Next
  • Click Finish

Did any of these solutions help fix HP LaserJet p1102w not printing USB problem? Let us know by leaving a comment in the section below.

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