Inbox Button Not Working on Outlook? Fix It in 4 Steps

Explore the simple ways to get this working

by Srishti Sisodia
Srishti Sisodia
Srishti Sisodia
Author
Srishti Sisodia is an electronics engineer and writer with a passion for technology. She has extensive experience exploring the latest technological advancements and sharing her insights through informative... read more
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Alex Serban
Alex Serban
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After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • This issue is not a glitch but a change by Microsoft. However, there are workarounds.
  • This guide will cover all the available solutions to make it work. 
inbox button not working on Outlook

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The Inbox button not working on Outlook issue is lately being reported by users worldwide. This is not an error or a bug but is a change made by Microsoft. 

In this guide, we will discuss some available workarounds to get it to work as before. Let’s start!

What can I do if the inbox button is not working on Outlook? 

Before moving to these workarounds, you should consider clicking the X sign (Close button) from the top left corner to return to the parent folder/message list. 

1. Add Inbox to favorites

  1. Locate the Inbox folder in the Navigation pane, right-click, and select Add to favorites.Add to FAVORITES 1 Inbox button not working on Outlook
  2. To make the Favorites appear on the navigation pane, click View. 
  3. Then go to the Folder pane, and from the dropdown, select Favorites to enable it.Folder pane Favorites Inbox Button Not Working on Outlook

2. Switch to a different folder 

  1. From the navigation pane, click on the Drafts or Junk folder.Drafts or JUNK Inbox Button Not Working on Outlook
  2. Now click on the Inbox button to go to the inbox folder.

3. Run the Javascript on Chrome

3.1 Activate Javascript

  1. Launch Google Chrome.
  2. Click three dots from the upper right corner. 
  3. Go to Settings. Settings CHrome
  4. Click Privacy and security and then click Site settings.Site Settings Inbox Button Not Working on Outlook
  5. Click Javascript. JAVASCRIPT
  6. Select Sites can use Javascript. Site can use

3.2 Run the script

  1. Open the Outlook web app on Google Chrome.
  2. Press Ctrl + Shift + J.
  3. Click three dots, and choose More tools. 
  4. Select the Developers Resources option.Developer Resources Inbox Button Not Working on Outlook
  5. Go to the Console tab, click the blank space and copy and paste the following script and run it: document.addEventListener('click', function(event) {        const alreadedSelectedDiv = event.target.closest('div[aria-selected="true"]');
            if (alreadedSelectedDiv) {
                handleAlreadySelectedClick(alreadedSelectedDiv);
                handleAlreadySelectedClick(alreadedSelectedDiv);
            }
        });
        function handleAlreadySelectedClick(selectedDiv) {
           // Code to execute when a selected div is clicked
            var nextTarget = selectedDiv.closest('[role="tree"]').querySelector('div[aria-selected="false"]');
            if(nextTarget){
                nextTarget.click();//click another folder
                selectedDiv.click();//click back to target folder
            }else{
                console.log("no other folders to click!");
            }
        }
  6. Now try to use the Inbox button on the Outlook web app. 

4. Contact Microsoft Support

Contact Microsoft Support

If nothing worked for you, we advised you to contact the Microsoft Support team. Explain your issue to them, and they can help you. 

So, these are some of the ways to fix the inbox button not working on Outlook. Try these methods and let us know what worked in the comments section below. 

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