FIX: Intel SST microphone not working in Windows 11

by Radu Tyrsina
Radu Tyrsina
Radu Tyrsina
CEO & Founder
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of... read more
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  • If the Intel SST microphone is not working in Windows 11, this is caused by using an outdated audio driver or if the cables are loosely connected.
  • In this case, you might need to check your device for malware using the best antivirus.
  • Alternatively, you can try to tweak your system in an attempt to resolve the issue.
How to fix

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It is needless to talk about the importance of a computer’s microphone. Just think about all your video chat sessions on Skype or Zoom and the like, and you already realize how much you depend on a functional microphone in your Windows 11 device.

As such, it may be tough to think of a situation where your microphone is not working. However, issues with your microphone can occur for various reasons. One common issue is when updates are improperly installed; this can cause inconveniences like yours. 

Another possible cause of your problem could be hardware-related, and in such cases, it’s best to consult a technician as soon as possible.

Furthermore, it is also worth noting that when you upgrade your device to Windows 11, it might affect the functionality of your microphone.

Why is my mic not working but I can hear?

It’s possible that your microphone is working just fine, but the volume of your microphone may be turned down too low and people cannot hear you.

Check the volume of your microphone (sometimes referred to on your computer as the recording or input device) to be sure that you are audible enough and able to pass the information you want to put across.

What causes a microphone to stop working?

It may fail to work because of a variety of issues with its settings, its configurations, and even conflicts with other hardware.

To fix your laptop’s microphone, you’ll have to troubleshoot any problems that you find in each of these categories.

Here are the most common issues that may be behind it not working on your laptop, as Windows 10 users also experience all the time:

  • Poor microphone hardware: Defective or aging microphone hardware or problems with internal wiring may be to blame
  • If your computer’s driver is out of date, you may still be able to use it but with degraded performance, or it may not work at all
  • Simple problems, such as a muted microphone or an incorrectly configured device, often cause this problem.

What can I do if the Intel SST microphone isn’t working in Windows 11?

1. Unplug then plug in the mic

Laptops have the ability to switch automatically between the built-in microphone and external hardware when an external microphone is plugged in.

If you’re listening to sound through your speakers and not through a headset and can’t get any sound from your audio device. 

Then, try unplugging and plugging your audio device back in, or try plugging an external input into the device and then unplugging it if you need to change the input. Doing so may cause the software to switch to the correct input.

As a result, if you cannot enable your microphone, it may be due to a hardware or driver conflict. In either case, running the troubleshooter or updating the device driver may allow you to enable your microphone. We recommend DriverFix as a reliable option that has a huge database of drivers that are scanned and safe to use.

2. Check your connections

If the microphone isn’t working, check to ensure it’s securely connected to your PC. If the connection feels a little loose, it may appear to be plugged in all the way, but may not work correctly. Pull out the cable and plug it back in.

Internal or external microphones require a separate audio cable; ensure you purchase a cable that’s at least three meters long. Outgoing audio jacks are often green, while microphone input jacks are often pink; but sometimes they’re the same dull color.

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Some microphones have a mute switch that can be enabled. For example, PC headsets often include a mute switch on the cable leading to the microphone. 

If the microphone uses a mute switch, it won’t function unless you enable the wire-mounted switch. Therefore, be sure to check that out before trying any of these fixes.

3. Ensure it is compatible with your device

If you can use both the audio and microphone jacks on your headset, and they are separate jacks (one is not simply a combination of the other), then your computer should also have audio and microphone ports.

However, if you have only one jack on your computer, you will need to either purchase a headset with a single jack or purchase a converter that converts the double 3.5mm jacks found on most headsets into a single 3.5mm jack.

If your headphones only have a single 3.5mm jack, and you are using it with a computer or laptop that only has one port for audio input and output, you will need an adapter to capture both the audio signal (into the computer) and the microphone signal (for use with programs like Skype).

Here is a list of some of the common microphones available:

  • A headset with 2 separate 3.5mm jacks: one for the microphone, one for the audio
  • Potentially, a headset or earphones with only one jack: 2 in 1 (microphone and audio in the same 3.5mm jack)
  • A USB headset with a microphone
  • Bluetooth headphones with a microphone

4. Make sure the app you are using has access

  1. On your keyboard, press the Windows logo key and type microphone, then click on Microphone privacy settings.
  2. Under the Let desktop apps to access your microphone section, make sure the toggle is On so that you can allow apps access to your microphone.
  3. Scroll down to the Choose which apps can access your microphone section and make sure the toggle for the app you’re playing the microphone on is turned On.
  4. Check the mic and see if the microphone not working on the laptop issue has been resolved.

Apps you install on your device might request permissions to access the microphone. If you have not granted that permission, it may appear as if your microphone is not working.

5. Troubleshoot audio recordings

  1. Press Windows key + R key.
  2. Type Control Panel, then click on
  3. Select Troubleshooting.
  4. Then, press Troubleshoot audio recordings.
  5. Wait for the system to resolve the problem.

If you’re still having trouble after trying the previous fixes, it’s time to check your computer for hardware problems. However, if you can open your Control Panel, then take a look at this step-by-step guide to find a solution. Windows 10 tips may be applied in Windows 11 as well.

Therefore, if you plug a microphone into a different port on your computer, and the microphone works in that port, it suggests the issue is with that port.

Moreover, if your microphone works on another computer, you should contact the vendor of your laptop for advice. 

If your microphone still doesn’t work on another PC, also contact the vendor of your microphone device for support.

6. Check your device for malware

If you find that your microphone’s volume level is reset to 0, you might have malware on your PC. Certain malware can interfere with the way your computer handles your microphone, and this could cause the volume level to drop.

This problem, however, can be fixed by scanning your machine using an antivirus. Although there are many great antivirus applications on the market, if your current antivirus can’t fix this problem, you might want to consider making a switch to the best solution available.

Take a look at our 5+ best antiviruses for Windows 11 to decide which program best suits you. 

After solving the issue, if you are a music lover or passionate gamer, chances are you’re interested in a system-wide sound equalizer. Check out this guide on how to add a sound equalizer for Windows 10 since the steps may be applied in Windows 11 too.

Were you able to restore the functionality of your Intel SST microphone? Share your thoughts with us in the comment section below.

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