Intel Wireless AC 9560 is Not Working: 5 ways to Fix It

Corrupt temp files can trigger this problem

by Henderson Jayden Harper
Henderson Jayden Harper
Henderson Jayden Harper
Passionate about technology, Crypto, software, Windows, and everything computer-related, he spends most of his time developing new skills and learning more about the tech world. He also enjoys... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • Intel Wireless AC 9560 not working is mainly triggered by network issues.
  • Re-enabling the adapter can help its services run better.
  • Reset your network components to fix network issues causing the Intel Wireless AC 9560 adapter not to work.
Intel Wireless AC 9560 not working

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Intel has adapters integrated into the system to help it run at the best performance possible. However, users report that the Intel Wireless AC 9560 is not working, causing it not to support the integrated wireless 802.11ac solutions from Intel.

Likewise, users complain about the Intel RST platform not supported error after upgrading their Windows.

Why is Intel wireless AC 9560 not working?

Several factors can contribute to the Intel wireless AC 9560 not working on your PC. A prominent one is hardware issues with the Intel Wireless AC 9560 adapter. When the hardware is not intact, it can cause problems with its performance. Sometimes, outdated network drivers can cause problems, resulting in issues.

Other factors that may be responsible for the Intel Wireless AC 9560 adapter are:

  • Network connection issues – When there’s network congestion or inconsistencies on your computer, it is liable to cause issues with Intel Wireless AC 9560 adapter. It affects how the adapter works and its interaction with your computer.
  • Faulty Windows update or corrupt temporary files Issues with the recent Windows update installed on your computer can cause many problems with its components. Likewise, having corrupt system files like the temp files can also cause problems.
  • WLAN AutoConfig service is not running – It can occur due to issues with the WLAN AutoConfig service on your PC, rendering the Intel Wireless AC 9560 adapter inactive. It can also cause Intel(r) dual-band wireless AC 3168 not to work.

These causes can vary in different devices. Hence, we’ll take you through some general fixes to get the Intel Wireless AC 9560 adapter.

What can I do if the Intel wireless AC 9560 is not working?

Before trying any advanced solutions, go through the following:

  • Fix network congestion issues on your PC.
  • Disable Power saving mode.
  • Ensure to enable WiFi on your PC.
  • Restart Windows in Safe Mode and check if the problem persists.

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Proceed with the following solutions if you can’t fix the issue.

1. Power cycle your PC

  1. Disconnect every external device plugged into the PC.
  2. Hold the power button for 10 seconds to drain the residual energy, then unplug the power cable from the PC.
  3. Wait 1 minute, connect the PC to a power source, then press the power button to turn it on.
  4. Connect other peripherals and check if the Intel Wireless AC 9560 adapter works.

Power cycling the computer will fix power issues and other hardware issues that may cause the problem.

2. Re-enable the AC-9560 adapter

  1. Press Windows + X key to open the Quick Link menu, then select Device Manager.
  2. Expand the Network adapters category, right-click Intel(R) Wireless-AC 9560, then select Disable device from the drop-down.
  3. Restart your PC and repeat step 1.
  4. Expand the Network adapters category, right-click Intel(R) Wireless-AC 9560, then select Enable device from the drop-down.

The steps above will refresh your PC’s Intel(R) Wireless-AC 9560 processor and help improve performance. Check what to do if Windows can’t find a driver for the Network adapter on your PC.

3. Enable the WLAN AutoConfig Service

  1. Press Windows + R key to open the Run dialog box and type services.msc, then click OK to open the Services window.
  2. Locate the WLAN AutoConfig, right-click on it, then select Properties.
  3. Set the Startup type to Automatic, and then the Service status should be Running.
  4. Click Apply, then OK to save the changes.
  5. Restart your PC and check if the Intel Wireless AC 9560 adapter works.

Enabling the service will fix WLAN AutoConfig errors and allow the adapter to run its services and support your network.

4. Check the Power Management Settings

  1. Right-click the Start button, then select Device Manager.
  2. Double-click Network adapters to expand it, right-click on Intel Wireless AC 9560, then select Properties from the drop-down.
  3. Click the Power Management tab, uncheck the box for Allow the computer to turn off this device to save power, then click OK.
  4. Restart your computer and see if the problem persists.

It will resolve power issues causing the system to disable the Intel Wireless AC 9560 service. Read our guide if the Network adapter is missing in your Device Manager.

5. Try resetting your Network Components

  1. Left-click the Start button, type Command Prompt, and click Run as administrator.
  2. Click Yes on the User Account Control prompt.
  3. Type the following commands into the Command Prompt and press Enteripconfig/flushdns  ipconfig /release  ipconfig /renew   netsh winsock reset   netsh int ip reset
  4. Restart your PC after the process is complete.

Try connecting to the internet and check if Intel Wireless AC 9560 works.

Alternatively, our readers can check our article on Intel dual-band wireless-AC 7260 disconnecting and how to fix it.

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