At times, you may see Windows flashing IP helper event related error messages on the screen. The error reads Windows could not start the IP helper service on Local Computer. This error usually occurs because the IP helper service is not running, which can happen because of malware infection or file corruption. One user explained the issue on the official forum.
I got tons of event reports in event viewer about problem related to IP Helper, event ID 7023. So I go to Services and see the IP helper service hasn’t started yet though it’s set to automatically run. I run it manually and got this error. SFC not find anything. What can I do?
Resolve the issue by following the steps below.
How do I enable IP helper service?
1. Set DHCP Client to Automatic
- Press Windows Key + R to open Run.
- Type services.msc and press OK to the Service window.
- In the Services window, search for DHCP Client.
- Right-click on DHCP Client and select Properties.
- Make sure the startup type is set to Automatic. If not, click the drop-down menu and select Automatic.
- Click Apply and OK to save the changes.
- Next, look for WinHTTP Web Proxy Auto-Discovery Service. Right-click on it and select Properties.
- Make sure the Startup type is set to Manual. If not, click the drop-down menu and select Manual.
- Click on Apply > OK to save the changes.
- In the same Services window, right-click on IP Helper and select Properties and check if you can set it to Automatic.
2. Boot into Safe Mode for Diagnosis
- Click on Start.
- Now press and hold the Shift key and click on Power > Restart.
- The computer will restart again and show the Choose an Option screen.
- Click on Troubleshoot and then select Advanced Options.
- Go to Startup Settings and click on Restart.
- The computer will restart again and show multiple options. Press F4 or 4 to boot into Safe Mode or preferably F5 or 5 to boot into Safe Mode with Networking.
- After the restart check if the IP Helper error still appears or if you are able to restart it from the services.
- If you are able to restart it successfully or if the error does not appear, you may have a third-party program that is creating a conflict with the service.
Finding the Conflicting Program
- Finding conflicting software can be a tricky task. Your best bet is to check if you have installed any software recently and try to uninstall it. Or try to perform a System Restore using Restore Point option to restore your PC to an earlier point.
- Programs that are known to create IP Helper issues are game boosting software or Game boost modes offered by the antivirus software like Bitdefender etc.
- So, if your antivirus has a game profile or game boost mode, disable it. Also, uninstall any game boosting software that you might be using. Same is the case with Drive booster from IObit etc.
- If the issue persists, temporarily disable the antivirus and then try to restart the IP Helper service.
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