Security of your home is important, and many people tend to use surveillance cameras in order to protect their home. If you have a security camera for your home, you might be familiar with a tool called iSpy.
This is an open-source video surveillance software that allows you to remotely monitor your cameras.
Although this tool sounds great, some users are having issues with it, and today we’re going to show you how to fix iSpy issues on Windows 10.
How to fix iSpy issues on Windows 10?
Fix – iSpy Windows 10 issues
- Change the I Frame Interval
- Update to the latest version
- Replace your cameras
- Install the older version of iSpy
- Disable TitleBar Buttons feature
- Make sure that you have .NET Framework installed
- Download latest Windows Updates
- Uninstall VLC
- Delete duplicated cameras
Solution 1 – Change the I Frame Interval
As we already mentioned, this tool allows you to monitor your security cameras remotely, but users reported that the application crashes while monitoring.
To fix the problem, some users are suggesting to change the I Frame Interval to a different value. To do that, open Remote Config window and locate I Frame Interval setting.
There should be two instances available, one in Main Stream and other in Sub Stream.
The default value for I Frame Interval should be 100, but you need to change it to 2. After doing that, save changes and check if the problem is resolved.
Solution 2 – Update to the latest version
Users reported that iSpy crashes frequently on their PC, and if you have the same problem, you might want to update iSpy to the latest version.
Users reported that installing the latest version of iSpy almost completely fixed the problem with crashing, so be sure that you have the latest version of the software installed.
Solution 3 – Replace your cameras
If iSpy is crashing frequently, it might be due to your cameras. Some cameras aren’t fully compatible with iSpy, and in order to fix this problem you might want to consider replacing your cameras.
Keep in mind that your cameras are fully functional, and they will most likely work with any other surveillance software.
To be sure if your camera is working properly, you can test it using any other similar software.
After replacing the cameras, check if the problem is resolved.
Another workaround that users suggested is to use JPEG snapshots. If the iSpy crashes while watching live video, you might want to switch to JPEG snapshots.
Live video is always better since it provides more information in real time, but if you can’t replace your camera, you can try using JPEG snapshots and check if that fixes the problem.
Solution 4 – Install the older version of iSpy
Few users reported that they fixed the problem with crashes simply by installing the older version of iSpy.
Using the latest version is usually the better, but sometimes new version can have new issues and bugs that can cause iSpy to crash.
If that’s the case, simply uninstall iSpy from your PC and download an older version from iSpy’s website. After installing the older version, check if the problem is resolved.
Solution 5 – Disable TitleBar Buttons feature
iSpy can work with other software, and many users tend to use iSpy with VLC in order to view live video.
However, users reported that this method can lead to certain issues. To fix any problems with iSpy and VLC, users are suggesting to disable TitleBar Buttons feature from Settings menu.
After doing that, save changes and check if the problem is resolved.
Solution 6 – Make sure that you have .NET Framework installed
Many Windows applications are made using .NET Framework.
There are different versions of .NET Framework available, and if you don’t have the necessary version of .NET Framework installed on your PC, you might encounter problems with certain applications.
One of those applications is iSpy, and if you have any issues with it, be sure to download the necessary .NET Framework along with its updates. After installing the required .NET Framework and updates, check if the problem is resolved.
Solution 7 – Download latest Windows Updates
Windows 10 isn’t perfect, and sometimes there might be bugs with certain applications or hardware.
Microsoft is working hard to fix any bugs and incompatibility issues with both hardware and software. To fix the problem with software and hardware, it’s always a good practice to install Windows updates.
Windows 10 will automatically check for updates and install them, but you can also check for updates manually. To do that, follow these steps:
- Open the Settings app.
- Go to Update & security section.
- In Windows Update tab click the Check for updates button.
- If any updates are available they will be downloaded in the background. Once Windows 10 finishes the download, you’ll be asked to install the updates.
After installing the latest updates for Windows 10, check if problems with iSpy are resolved.
Solution 8 – Uninstall VLC
As we already mentioned, many users use iSpy with VLC to view live camera feed remotely, but issues with VLC and iSpy can occur.
According to users, one of their cameras was used in VLC mode, and that caused the problem with iSpy to appear. To fix this issue, you need to change the camera mode from VLC to FFMPEG.
Users also reported that uninstalling VLC player fixed the issue, so be sure to do that as well.
Solution 9 – Delete duplicated cameras
iSpy allows you to have multiple live camera feeds available, but few users reported corrupted camera image while using iSpy.
This is a big problem since it can make live camera feed almost unusable due to corruption.
Apparently, this issue occurs if you have duplicated cameras in iSpy. Sometimes it can occur that you create a duplicate of your camera by accident, and that will cause corrupted camera image.
To fix the problem, check for duplicated cameras, and if there are any, be sure to delete them. After doing that, the issue will be completely resolved.
iSpy is a great video surveillance tool, but it has its share of issues. If you have any problems with iSpy on Windows 10, we strongly suggest that you try one of our solutions.
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Editor’s Note: This post was originally published in December 2016 and has been since updated for freshness, and accuracy.Editor's Note: This article was originally published in December 2016 and was revamped and updated in June 2020 for freshness, accuracy, and comprehensiveness.