FIX: KB4074588 breaks keyboard and mouse on PCs running Vipre Antivirus

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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If you’re running Vipre Antivirus on your Windows 10 computer and you installed KB4074588, don’t be surprised if your machine crashes, freezes, becomes unresponsive or behaves in a peculiar manner.

As a quick reminder, Microsoft rolled out KB4074588 to Windows 10 v1709 computers on Patch Tuesday, but thousands of users reported this update failed to install or broke their machines.

Recent reports revealed that Vipre Antivirus users may also experience mouse and keyboard issues.

Apparently, KB4074588 removes the HID compliant drivers but fails to install the new version. The good news is that we have a fix for you.

How to fix KB4074588 keyboard and mouse issues

So, long story short, the only way to fix severe issues such as crashes is to uninstall KB4074588.

If you can’t use your mouse and keyboard after installing KB4074588, you can get the drivers from a computer that’s already running KB4074588.

You can also get the entire ‘Drivers’ and ‘DriverStore’ folder from System32 from a machine patched and working with KB4074588.

driver folder system 32

You can also download the drivers from this file hosting platform. User T1b3r1um zipped the drivers from his machine and uploaded them to the respective platform.

Keep in mind that you might see the ‘Unknown Device’ alert under ‘Other Devices’ after you install the drivers. However, it seems that this alert doesn’t cause any issues, so you can simply ignore it.

Vipre is working on a fix

Vipre already received many complaints about this problem. They are aware of the bug and working on a permanent fix.

I contacted Vipre CS, and they say they have been receiving reports of this through the day. They are aware of the bug and working to address it. If you have Vipre logs on machines where this issue is occurring, it will help them resolve this. I personally addressed the issue by uninstalling KB4074588 and paused updating on my environment until I’m confident the issue is resolved.

For the time being, it seems that this issue is affecting only HID USB devices.


Meanwhile, until Vipre fixes this problem, you can install a different antivirus software on your computer. Bitdefender is one of the best antivirus solutions in the world and can protect your machine against virtually any cyber attacks.

For more information on how to install Bitdefender on your Windows 10 computer, check out this guide.

You can also read our review on Bitdefender.


Have you experienced similar issues after installing KB4074588 on your Windows 10 computer? Let us know if this quick workaround helped you solve the problem.

RELATED ARTICLES TO FIX DRIVER ISSUES:

  • What worked for me was to burn a Dart10 boot disk, boot with it, and use the hotfix uninstaller to get rid of all February updates. The other fixes found through Google (dism, or copying a certain folder with patched files to the drivers folders, or doing a system restore to a few days before, or anything else google found in Microsoft Answers) didn’t work. After two days of research, I thought it’d be important to share this on the Reddit thread, AskWoody, and Microsoft Answers.

    If your Windows was installed in uefi, the boot disk must boot in uefi in order for all the offline OS tools to be available/accessible.

  • There is a couple of things you can do. 1) Create a Windows 10 Rescue drive. 2) Create a Windows 10 setup drive with media creation tool and boot with that drive. Restore to an earlier date before the latest update that included KB4074588. Go back a week or two. Once the computer is restarted, they keyboard and moue should work again. If not, try to remote into the computer from another machine or access the root of C and copy the drivers provided in the link to the proper location C:WindowsSystem32. Then restart.

    Reports also have suggested the drivers continue to work after KB4074588 is reinstalled.

  • This worked but we are also seeing it on Bluetooth devices. We do have Vipre installed on the affected machines. We have seen this on Windows 10 and Windows 8.1.

  • Don’t have Vipre or ant antivirus have the same problem. Mouse and keyboard work in bios but not in Windows 10. Tried several usb mouse and keyboards they all don’t work inside windows.