How do I fix my keyboard @ key if it’s not working?

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Users have reported issues when trying to use their @ key.
  • The article below will show you exactly what needs to be done when that happens.
  • For more troubleshooting guides on this particular matter, check out our Keyboard Errors Hub.
  • For more general fix guides, we also have a dedicated Windows 10 Fix page.
key not working in windows 10 laptop keyboard

Problems with @ key on your laptop keyboard can cause various issues, but today, we’re going to show you how to easily fix this problem on your Windows 10 laptop.

The ampersat or @ sign on your keyboard still makes the list because it has been used since yesteryears for commercial purposes in accounting and invoicing to mean ‘at the rate of’, but today it is widely used in emails and social media handles.

This just means we’re not dropping it any time soon, but what happens then when you experience @ key not working in Windows 10 laptop keyboard?

It can be devastating especially for social media enthusiasts and if you’re a frequent sender of emails, because you may not be able to use the keyboard shortcuts, and the process of finding it from symbols option is just too long.

Worry not, there are solutions to fix the issue and get your ampersat key working again.


How do I fix an @ key on a Windows 10 laptop

  1. Try on-screen keyboard
  2. Use a different keyboard
  3. Change Language in Control Panel
  4. Use Two button reset
  5. Run in Compatibility mode
  6. Update keyboard and chipset drivers from the computer manufacturer’s website
  7. Run Hardware and Devices troubleshooter
  8. Disable Filter keys settings
  9. Uninstall and reinstall the keyboard driver from manufacturer’s website

1. Try on-screen keyboard

Here’s how to turn it on:

  1. Click Start.
  2. Select Settings.
    settings app @ key not working
  3. Click Ease of Access.
  4. Choose Keyboard.
    ease of access @ key doesn't work
  5. Toggle the On-Screen keyboard to ON.
    on-screen keyboard @ key doesn't work
  6. The keyboard will be displayed, try and check if @ key works when using the on-screen keyboard.
    on-screen keyboard @ key not working

2. Use a different keyboard

keyboard @ key not working

If @ key isn’t working on your laptop keyboard, there’s a possibility that your keyboard is faulty. As a workaround, you can attach a USB keyboard to your laptop and use it as a temporary solution.

This isn’t the most elegant solution, but it should allow you to use your laptop until you manage to find the cause of the problem.


3. Change Language in Control Panel

Sometimes when you find @ key not working in Windows 10 laptop keyboard, it may have something to do with your Language settings.

Here’s how to check and change this:

  1. Click Start.
  2. Select Settings.
  3. Select Time and Language.
    settings app @ key doesn't work
  4. Click Region and Language.
    time & language @ key not working
  5. Under Country or Region, click on English (United Kingdom), and if not there, you can add it using Add a Language button.
    country or region @ key not working
  6. Under Languages, click Windows display language.
  7. Select Options.
    language options @ key problems
  8. Check what keyboard is selected under the Keyboards option.
    language options keyboard @ key not working
  9. Change the input language to English for your location.

Did this resolve the @ key not working in Windows 10 laptop keyboard problem? If not, try the next solution.


4. Use Two-button reset

If you’re using a Surface laptop, take the steps below to fix @ key not working in Windows 10 laptop keyboard problem:

  1. Turn on the Surface and log in.
  2. Attach the type or touch cover that isn’t working.
  3. Hold the Volume Up key and Power key for 30 seconds then let go.
  4. This will reboot the Surface and force it to reset all drivers – also called a Two-button reset.
  5. Once you are back on log in screen, use your keyboard.

5. Run in Compatibility mode

You can also run your keyboard in compatibility mode to see if it helps.

Do the following:

  1. Right-click Start.
  2. Select Device Manager.
    device manager @ key not working windows 10
  3. Find Keyboards and click on it to expand the list.
  4. Right click on Keyboard driver.
  5. Select Uninstall.
    update driver @ key not working in Windows 10 laptop keyboard
  6. Go to the Software and Drivers sub-section, or search for drivers using Google so you can get a direct link to your device’s manufacturer website.
  7. Once you’re on the website, find and download.
  8. Install the appropriate drivers missing from your laptop that can cause @ key not working in Windows 10 laptop keyboard.
  9. Right-click on the driver.
  10. Select Properties.
    properties @ key not working
  11. Select Compatibility tab.
  12. Check the box Run this program in Compatibility Mode for.
  13. Select Windows 10 operating system from the drop-down.
  14. Click on Apply, then click OK and run the file to install it.

6. Update chipset drivers from the computer manufacturer’s website

You can find drivers from the manufacturer website’s support section for your laptop type.

Here’s how to update and install drivers from the manufacturer website:

  1. Go to the Software and Drivers sub-section, or search for drivers using Google so you can get a direct link to your device’s manufacturer website.
  2. Once you’re on the website, find and download.
  3. Install the appropriate drivers missing from your laptop that can cause @ key not working in Windows 10 laptop keyboard.

Another method you can use to update your drivers is by using third-party tools such as TweakBit Driver Updater. This is a simple tool that will allow you to update all outdated drivers on your PC automatically.

Get now Tweakbit Driver Updater

Disclaimer: some functions of this tool might not be free

Once you update your drivers, check if the problem is still there.


7. Run Hardware and Devices troubleshooter

If you find @ key not working in Windows 10 laptop keyboard, then run the Hardware and Devices troubleshooter to resolve the issue.

This checks for commonly occurring issues and ensures any new device or hardware is correctly installed on your computer.

Here’s how to go about it:

  1. Right click Start.
  2. Select Control Panel.
  3. Go to View by option on the top right corner.
    control panel @ key doesn't work
  4. Click the drop down arrow and select Large icons.
    large icons control panel @ key not working
  5. Click Troubleshooting.
    troubleshooting control panel @ key doesn't work
  6. Click View all option on the left pane.
    view all troubleshooting @ key doesn't work
  7. Click Hardware and Devices.
    hardware and devices troubleshooter @ key doesn't work
  8. Click Next to run the troubleshooter

Follow the instructions to run the Hardware and Devices troubleshooter.  The troubleshooter will begin detecting any issues that may be the cause of @ key not working in Windows 10 laptop keyboard.


8. Disable Filter keys settings

Here’s how to do this:

  1. Right click Start.
  2. Select Control Panel.
    control panel window @ key doesn't work
  3. Select Ease of Access.
    ease of access @ key not working
  4. Click on Change how your keyboard works.
    change how keyboard works @ key not working
  5. Find the checkbox for Turn on Filter Keys.
  6. Uncheck it if it has a mark and see if your keyboard works again.

9. Uninstall and reinstall the keyboard driver from the manufacturer’s website

Here’s how to do this:

  1. Right-click Start.
  2. Select Device Manager.
    device manager @ key not working
  3. Search for Keyboards and click on it to expand the list.
    keyboards device manager @ key not working
  4. Right click on the Keyboard driver.
    driver uninstall @ key not working
  5. Select Uninstall.
  6. Go to the Software and Drivers sub-section, or search for drivers using Google so you can get a direct link to your device’s manufacturer website.
  7. Once you’re on the website, find and download.
  8. Install the appropriate drivers missing from your laptop that can cause @ key not working in Windows 10 laptop keyboard.

Did any of these solutions help you fix @ key not working in Windows 10 laptop keyboard issue? Let us know in the comments section below.


FAQ: Learn more about the @ key

  • Why is my laptop keyboard not working?

If your laptop keyboard is not working in Windows 10, following the right troubleshooting steps should fix the problem.

  • What to do if my keys swapped places in Windows 10?

Sometimes the @ and keys may switch places. When that happens, you. need to make sure that layout changes weren’t made by accident.

  • Why doesn’t my Windows key work?

There are many reasons why your Windows key may not work, including bad keyboard drivers or system errors.


Editor’s Note: This post was originally published in March 2019 and has been since revamped and updated in June 2020  for freshness, accuracy, and comprehensiveness.

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