Error code 0xA00F424A(0xC00D3704) displayed by Lumia 830 camera app has no fix available

Madeleine Dean By: Madeleine Dean
2 minute read

Home » News » Error code 0xA00F424A(0xC00D3704) displayed by Lumia 830 camera app has no fix available

Lumia 830 loves being in the spotlight. Unfortunately for users, this time it’s not because of a positive feature, but rather because of camera issues. Many Insiders reported their Lumia 830 camera app displayed the error code 0xA00F424A(0xC00D3704) on the screen, preventing them from using the camera.

Users tried to solve this issue by employing various methods: they performed a soft and hard reset, WDRT, NSC, they switched from Slow Ring to Fast Ring, and all to no avail. Users who encountered this error code also noticed that the flashlight stopped working along with the camera.

Camera app shows the following error code: 0xA00F424A(0xC00D3704)
I’m on release preview ring .318, tried soft and hard reset, WDRT, NSC, slow & fast ring, and update advisor. So please don’t come up with those… if not a solution at least I would like some info about the error code. […]

Now there’s something new! […]
The flashlight stoped working along with the camera, but now  if I  attempt to use it the phone goes **** and dies…

According to Microsoft’s Support Team, the error 0xA00F424A means that the PhotoCaptureLens failed to initialize and points to a problem related to the low level camera driver. More precisely, the low level driver isn’t responding and it’s trying to use the default lens instead. This results in a failure for the device, as the phone needs the low level camera driver to operate and enable the specialized features of the camera.

If none of the solutions listed above work, the last case scenario would be roll back to a previous Windows OS version. If this action doesn’t solve the issue either, this means your phone has a hardware problem. You could try to find the necessary spare parts to replace the camera module, but this doesn’t guarantee you that the camera will work.

There is no clear fix for this issue, and unfortunately more and more users are complaining about this camera problem on Microsoft’s forum, revealing that the number of impacted Lumia 830 users is not to be ignored.

I also have the same issue. Ever since one of the updates the camera on my 830 has been giving that error code. Was working just fine before the upgrade. So many people have the same issue after updrading, hard to imagine everyone’s hardware failed at the same time.

RELATED STORIES YOU NEED TO CHECK OUT:

Discussions

Next up

VMware users plagued by issues in latest Windows 10 update

Rabia Noureen avatar. By: Rabia Noureen
2 minute read

Microsoft is back again with another major feature update. The tech giant officially released Windows 10 May 2019 Update a few days ago. The big […]

Continue Reading

Ugrade to Windows 10 May Update and risk losing disk space

Rabia Noureen avatar. By: Rabia Noureen
2 minute read

Windows 10 users can now download the stable version of the Windows 10 May 2019 Update (aka Windows v1903). This update brings some unique features and […]

Continue Reading

Rainbow Six Siege is almost unplayable on Windows 10 v1903

Vlad Turiceanu avatar. By: Vlad Turiceanu
2 minute read

With the Windows 10 version 1903 barely upon us, some issues seem to come up more than others. A part of them are affecting the […]

Continue Reading