Malwarebytes updated to fix several crashes, blue screens, and more

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
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Malwarebytes is one of the most robust anti-malware programs available, completely eliminating advanced forms of threats from your PC. Malwarebytes version 3.0, which launched in December last year, introduced a suite of modern security tools by combining the company’s Anti-Malware, Anti-Exploit, Anti-Ransomware, Website Protection, and Remediation offerings into a single product.

While incremental updates for the security application help to improve performance, some users still experience a number of issues, including occasional crashes and blue screens of death. For instance, the latest Malwarebytes 3.0.6 came with it a host of known issues listed below, according to a company blog post:

  • If you are running an earlier Alpha or Beta, and your upgrade to Malwarebytes 3.0.6 fails for any reason, simply uninstall the earlier version and then reinstall new version.
  • There is an issue with imaging programs (such as Macrium Reflect) where large artifact files are left System Volume Information file if a backup is created with anti-ransomware protection enabled.
  • Enhancements continue to be made to overall Memory and CPU usage and will be released subsequently.
  • For computers left idle in certain circumstances, scans can appear to be stuck on Heuristics Analysis when it has actually finished (Open and close the GUI for workaround).
  • In XP/Vista Malwarebytes 3.0 does not support Ransomware Protection.
  • If WMI services are off or disabled, the user will see a “failure to connect to service” error after installing.
  • In Spanish and some other few languages the user will not be able to edit or add a scheduled scan.
  • New scans don’t reset “Threats Quarantined” counter on Scan Summary page.
  • When upgrading from 2.2.1 Managed Applications (Anti-Exploit) settings are not carried over but instead all Advanced Settings will be reset to the current defaults.
  • Any User Access Policy created in MBAM 2.x is not migrated when upgrading from MBAM 2.x to Malwarebytes 3.0; a new policy will have to be created.

Now, Malwarebytes is trying to fix those issues, but users are reporting the latest package keeps downloading the older version. One user posted this comment in a  Malwarebytes forum thread:

I realize this is growing pains with the new version and I’m yet to try to get all the ‘real time’ protection to work yet, but-

Every day (I’ve been gone for 2 weeks) there is a ‘new version’ to install- 1469.  Unfortunately, 1469 has been installed, oh, I don’t know- 30 times now?  It just keeps trying to put it on.

So I’d be most grateful as to know what to do- and I’ve done the uninstall/reinstall 2x again.

The good news is that Malwarebytes is quick to release a new preview version of an upcoming update for 3.0.6, which is available to download (in trial or full version) from the company’s website.