Microsoft Authenticator Wrong Code: How to Fix It In Windows 11?

Recent update of the app might have caused this issue

Reading time icon 3 min. read

Readers help support Windows Report. We may get a commission if you buy through our links. Tooltip Icon

Read our disclosure page to find out how can you help Windows Report sustain the editorial team Read more

Key notes

  • Microsoft Authenticator, wrong code issue, comes up if you have both 2FA and authenticator app enabled for an account.
  • You must delete all the accounts added to the app and read them to fix this.
microsoft authenticator wrong code

Microsoft Authenticator sending wrong codes is a well-known issue as many users have complained, including Microsoft sending a 5-digit code instead of an 8-digit code, a 6-digit code instead of an 8-digit code, and more. Thankfully, there are a set of solutions available.

Here, in this guide, we will discuss some expert-tested methods to fix the issue right after discussing some of the causes of its occurrence.

What causes the Microsoft Authenticator wrong code error?

There could be various reasons for Microsoft sending the wrong pin; some of the popular ones are mentioned below: 

  • Incorrect date and time – If your Android or iOS phone shows a different time from your computer or the website you are trying to log in to, this error could occur. 
  • Passwordless account and Two-step verification enabled – You need to check if a Passwordless history and two-step verification are enabled for your account. 
  • Outdated app – If your Microsoft Authenticator app is obsolete, you might face this issue. You need to update your app from App Store or Google Play Store.

What can I do to fix the Microsoft Authenticator’s wrong code error?

1. Turn on the Automatic date and time

  1. On your Android device, go to Settings.
  2. Tap Additional Settings.Additional Settings -microsoft authenticator wrong code
  3. Click Date & Time.Date and time
  4. Turn on the Automatic date and time.Automatic date and time

2. Re-add accounts on the Microsoft Authenticator app

2.1 Remove all the accounts

  1. Launch the Microsoft Authenticator app.
  2. Tap on the Microsoft account.MFA account -microsoft authenticator wrong code
  3. Click on the Settings icon on the next page.Settings MA
  4. Tap on Remove account to remove.Remove account MA

2.2 Add the accounts

  1. Login to Microsoft account.MA MY PROFILE -   		 microsoft authenticator wrong code
  2. On the top of the page, click My Microsoft account.
  3. Go to the Security tab. Security Tab
  4. On the next page, click Other ways to sign in.Other ways to sign in
  5. Click Use my password.Use my password - Microsoft
  6. Enter your password and click Sign in.Enter password
  7. Click Advanced security options.Security
  8. Tap on Add a new way to sign in or verify.Add a new user
  9. Click Use an app. Use an app -microsoft authenticator wrong code
  10. Set up the Microsoft Authenticator app on your device
  11. On the next window on your computer, click authenticator app
  12. Open Microsoft Authenticator on your phone. Click + to add an account.Add account
  13. Now, click Other.Other Google Facebook
  14. Click Scan the QR code on your computer.

3. Disable 2FA Authentication

  1. Go to your Microsoft account
  2. From the top-right corner, click My Microsoft account.
  3. Go to the Security tab. Then, on the next page, click Other ways to sign in.
  4. Click Use my password.
  5. Click Advanced security options.Turn 2FA -microsoft authenticator wrong code
  6. Under Additional security, click Turn OFF for Two-step verification.

4. Update Microsoft Authenticator

  1. Go to Google Play Store. Go to the top-right corner and click Profile.Profile -   		 microsoft authenticator wrong code
  2. Tap on Manage Apps & Device.Manage apps and device
  3. Now you will see the Overview tab; go to All apps up to date.All apps up to date
  4. You will find a list of apps, locate Microsoft Authenticator, and Update it if available.Update all

So, these are some ways to fix Microsoft Authenticator sending the wrong code. To learn more about this tool and how it works, we have a great guide on how to download the Microsoft Authenticator app.

Try them and let us know which method worked for you in the comments below.

More about the topics: Microsoft authenticator