Microsoft Copilot Issue Hit North American Users Earlier Today, Quickly Resolved

Earlier today, Microsoft acknowledged that users in the North America region were facing issues with Copilot. At around 9:12 AM IST on January 16, Microsoft confirmed on X (formerly Twitter) that it was investigating reports of Copilot issues, with more information available under ID CP1218461 in the Microsoft 365 admin center. Meanwhile, consumer users were pointed to Microsoft’s public support page.

“We’re investigating an issue in which users have reported issues with Microsoft Copilot in the North America region,” the company said at the time. Roughly an hour later, Microsoft shared an update confirming the issue had been resolved. According to the company, internal testing showed Copilot services were back to normal after engineers rolled back a problematic configuration change.

“We confirmed via internal testing that the issue has been resolved,” Microsoft said. “We determined that it was originally due to a configuration change to the service, which we subsequently reverted to resolve the impact.”

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Microsoft detailed everything related to the issue on the official Microsoft service health dashboard. While the outage was short-lived, this isn’t the first time Copilot has gone down for users. In December, Microsoft investigated Microsoft 365 and Copilot issues impacting users in Japan, causing widespread access problems before service was restored. Meanwhile, in August last year, Microsoft also confirmed an Office.com and Copilot outage in North America, which was later mitigated.

Do you use Copilot? If yes, were you also impacted by the issue? Do let us know in the comments below. I’d also love to hear your take on Microsoft’s aggressive push with Copilot in Windows 11.