Here’s how Microsoft Edge’s built-in AI tool fixes browser problems

We reported in June that Microsoft was testing a “Fix an issue” tool in Edge that could use AI to help users troubleshoot browser problems. The tool has now appeared with a new interface in Edge Settings, where users can choose a common problem or describe their own issue.

We spotted the feature is in Edge Beta. For now, Edge offers four preset problems:

• Fix videos that won’t play
• Resolve sync issues
• Help me sign in
• Speed up a website

Users can also describe their own problem instead of selecting one of the suggested options.

After selecting a problem and clicking “Get Help”, Edge asks for permission to use diagnostic and Edge Settings data. Once granted, it returns a “Solution for this issue” and labels the result “This is an AI-generated response.”

Edge gives a different answer for each problem

I first selected “Fix videos that won’t play.” Edge said that no Edge setting change was recommended and suggested updating the Intel graphics driver from the device or motherboard manufacturer, restarting Edge, and trying the video again.

I then tried “Resolve sync issues.” Edge said the problem appeared to be a temporary Microsoft sync service outage. It suggested trying again later or checking the Microsoft Edge status page for updates.

For “Speed up a website,” Edge said no Edge setting change was recommended. It suggested checking the internet connection speed and updating Edge to the latest version.

Finally, I selected “Help me sign in.” Edge suggested trying again later or testing the sign-in process in an InPrivate window to rule out extension or cache interference.

Edge uses AI to help address common browser problems. In my tests, its responses often indicated that no Edge setting change was needed to resolve the issue.

Each prompt returned a different recommendation, and every result was clearly marked as AI-generated. This shows that Fix an issue is more than a shortcut to Edge support content.

The responses can vary depending on the problem and the information available during troubleshooting. For example, when I asked Edge about a slow browser, it suggested closing unused tabs, disabling unnecessary extensions, or restarting Edge to free resources.

It does not automatically repair the problem. Instead, Fix an issue works as an AI troubleshooter that analyzes the issue and tells you what to try next.