Microsoft Surface network adapter not working [Full Fix]

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as... read more
Affiliate Disclosure
  • Many users reported that their Microsoft Surface network adapter is not working, so they can't access the Internet at all.
  • The best way to fix this issue is to update your drivers with reliable driver updater software.
  • Another way to solve the problem is by using an older version of the Wi-Fi driver.
  • If the Microsoft Surface network adapter is missing, you can try performing a network reset.
microsoft surface network adapter not working

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Microsoft Surface is a great device, but many have reported that the Microsoft Surface network adapter is not working on their device.

This can be a big problem since you won’t be able to access the Internet at all using Wi-Fi. However, there are ways to fix this problem.

As expected, we’re going to show you how to do it. Just take a closer look at the troubleshooting tips below and apply them one by one.

How can I solve Microsoft Surface network adapter issues?

1. Use a dedicated driver update software

One way to fix this issue is to keep your drivers up to date. Finding the right driver manually can be a tedious task, but some tools can do this automatically for you.

Some of the most common Windows errors and bugs are a result of old or incompatible drivers. The lack of an up-to-date system can lead to lag, system errors or even BSoDs.To avoid these types of problems, you can use an automatic tool that will find, download, and install the right driver version on your Windows PC in just a couple of clicks, and we strongly recommend DriverFix. Here’s how to do it:

  1. Download and install DriverFix.
  2. Launch the application.
  3. Wait for DriverFix to detect all your faulty drivers.
  4. The software will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for DriverFix to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.


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Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.

2. Rollback to an older driver

  1. Press Windows Key + X and choose Device Manager from the list.
    device manager
  2. In Device Manager, locate your Wi-Fi adapter and double-click it.
  3. Now click the Roll Back Driver button.

Once you’ve rolled back to the older driver, check if the problem is still there. Keep in mind that Windows will update the driver automatically, so be sure to block Windows from updating specific drivers.

3. Install the older driver manually

  1. Download an older version of the Wi-Fi driver from Microsoft’s website.
  2. Once the driver is downloaded, press Windows Key + X shortcut and choose Windows PowerShell (Admin).
  3. Run the following command (but be sure to change the file paths to match the ones on your system):
    msiexec /a "d:\downloads\driver_file_name.msi" /qb TARGETDIR="d:\downloads\driver"

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For more information, be sure to check our guide on how to extract Exe file content. Now you need to uninstall the driver and update it manually by doing the following:

  1. Open Device Manager.
  2. Right-click your Wi-Fi adapter and choose Uninstall device.
  3. If available, check Delete the driver software for this device, and click on Uninstall.
  4. Locate the Wi-Fi adapter again, right-click and choose Update driver.
  5. Select Browse my computer for drivers.
  6. Click the Browse button and locate the folder in which you extracted the MSI file.
  7. Once you select the folder, click Next and follow the instructions on the screen.

This is an advanced solution, but many reported that this method worked for them, so you might want to try it out.

4. Check for the latest updates

  1. Connect your Surface to the Ethernet using a LAN port or a USB wireless adapter.
  2. Open the Settings app and go to the Update & Security section.
  3. If any updates are available, be sure to download and install them.

Once your system is updated, check if the Microsoft Surface network adapter is still missing. In addition to updating Windows 10, you can also update your Surface firmware.

5. Use the Network reset feature

  1. Open the Settings app and go to Network & Internet section.
  2. Scroll all the way down and click on Network reset option.
  3. Click on the Reset now button and follow the instructions on the screen.

After doing that, all your network adapters will be removed and reinstalled and the issue should be resolved.

If the Microsoft Surface network adapter is not working, the most likely cause is related to drivers. If updating them with the best driver updater software doesn’t help, you can always try one of our other solutions.

Did you find a solution to this problem on your own? Feel free to share it with us in the comments below.

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