Fix: Microsoft Teams Something Went Wrong

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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fix microsoft teams something went wrong

Since Microsoft introduced Microsoft Teams as a replacement for Skype Enterprise, this part of Office365 invoked mostly positive reactions. However, this well-designed chat-based workplace application has its share of issues.

One of those is easily recognizable and it’s quite common. Namely, users who tried to log in bumped into an error message informing them that something is wrong. Of course, they were unable to log in.

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This initially looks like a minor detour, but it’s, as the matter of fact, a quite complex problem. We have two possible solutions for this issue, so make sure to continue reading.

What to do if Microsoft Teams won’t load

  1. Make sure that you’re using proper e-mail address
  2. Tweak the credentials

1. Make sure that you’re using proper e-mail address

Firstly, we’ll need you to confirm your login credentials. Make sure to use exclusively the e-mail address related to Microsoft Teams.

In addition, try signing in multiple times, since some persistent users resolved the issue that way. Try restarting the app multiple times, as well.

In case you’re still stuck with the issue at hand, make sure to move to additional steps.

2. Tweak the credentials

Thanks to one experienced user, we got the hold of the possible solution for the problem and it concerns the Windows Credentials. Namely, there might be a self-imposed error hidden within the Windows Credentials, the place where Windows stores all passwords and login credentials.

Therefore, in order to resolve this issue, you’ll need to delete the latest Team’s credential input Windows have stored, and try again.

Here’s how to do it:

  1. In the Windows Search bar, type Control, and open Control Panel.
  2. From the Category view, open User Accounts.
  3. Open Credentials Manager.credential manager windows 10
  4. Select Windows Credentials.control panel windows credentials
  5. Under the ”Generic credentials” section, locate msteams_adalsso/adal_context_segments.
  6. Right-click and delete this generic credential. Have in mind that you’ll need the administrative permission to do so.
  7. Restart your PC.

After that, you should be able to log into Teams without any problems whatsoever. In addition, you can try to log into the web version of the app and avoid the desktopapp.

That’s not the solution but it’s an optional workaround that will, at least, enable you to use the Microsoft Teams.

Alternatively, you can switch to a different collaboration software. For more information on the best collaboration tools for Windows 10, you can check out this in-depth guide.

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That should do it. In case you have questions or suggestions regarding the issue at hand, make sure to tell us in the comments section below.

FAQ: Learn more about Microsoft Teams

  • Where are Microsoft Teams credentials stored?

Microsoft Teams credentials are stored in the Credential Manager. Users can access it via the Control Panel.

  • Where is Microsoft Teams installed?

The Microsoft Teams Installer is located at the following address: %userprofile%\AppData\Local\Microsoft\Teams folder. The installer launched automatically when a new users log in to the computer.

  • Can I use Microsoft Teams on my phone?

Microsoft Teams is available as a stand-alone app for Android and iOS. To access the complete list of features, you need a paid Office 365 subscription.

Editor’s Note: This post was originally published in December 2017 and has been since updated for freshness and accuracy.

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