Mouse or touchpad not working in Windows 10 [STEP-BY-STEP GUIDE]

Ivan Jenic
by Ivan Jenic
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When you’re using a new operating system such as Windows 10, there can always be some hardware compatibility issues.

According to users, it seems that mouse pads and touchpads aren’t working for some Windows 10 users, and this can be a big problem, especially for laptop users, but today we have a few tips on how to fix this.

But first, here are some more examples of similar issues you can resolve with basically same solutions:

  • Touchpad lagging in Windows 10 – If your touchpad actually works, but you have a hard time using it, you can still apply the solutions from this article.
  • Mouse unable to connect to Windows 10 laptop 
  • Mouse lagging in Windows 10 – Once again, you can use the same solutions to resolve mouse lags in Windows 10.
  • Touchpad disabled in Windows 10 – Well, enable it! Of course, it may not be as easy as it sounds, because various issues might get involved.
  • Touchpad freezes in Windows 10 – If your touchpad freezes, check out this article. If you still have problems, carry on with the solutions from this article.

Steps to fix issues with mouse or touchpad in Windows 10

Table of contents: 

  1. Reinstall the touchpad driver
  2. Install the latest drivers
  3. Roll back to an older driver
  4. Enable ELAN
  5. Enable ETD service
  6. Use the Hardware Troubleshooter
  7. Set the touchpad to No Delay
  8. Disconnect other USB devices
  9. Change Power Management options
  10. Run the SFC scan

Fix: Mouse or touchpad not working in Windows 10

Solution 1 – Reinstall the touchpad driver

Maybe something went wrong with your touchpad driver, while you were upgrading your system to Windows 10. So, you can try with reinstalling the touchpad or mouse driver, and check if it works again.

Here’s what you need to do, if you’re not sure:

  1. Press Windows key + X and go to Device Manager
  2. In the Device Manager window find your touchpad drivers.
  3. Right-click them, and select Uninstall.
  4. Select the option to delete the driver package from the system.
  5. Go to the Action menu of Device manager and select Scan for Hardware changes to reinstall your drivers.
  6. Restart your computer.

Windows can’t automatically find and download new drivers? Don’t worry, we’ve got you covered.

Solution 2 – Install the latest drivers

Often you’ll need drivers for Windows 10, so check your manufacturer’s website for Windows 10 drivers. If there are no Windows 10 drivers download latest Windows 8 drivers and install them in compatibility mode.

To install drivers in compatibility mode do the following:

  1. Download the driver and right click the setup file.
  2. Choose Properties and then go to Compatibility tab.
  3. Check Run this program in compatibility mode for and choose Windows 8 from the list.
  4. Install the driver and see if the problem still persists.

In addition, you can always check for Windows updates and keep your Windows 10 up to date to avoid any compatibility issues. If you’re having trouble updating your Windows, check out this guide that will help you solve them in no time.

Did you know that the majority of Windows 10 users have outdated drivers? Be a step ahead using this guide.

Update drivers automatically

It is very important to choose the right driver versions from the manufacturer website. But since it can be hard to find the right drivers for your DVD-drive, a software dedicated to finding drivers automatically may come in handy.

Tweakbit’s Driver Updater (approved by Microsoft and Norton Antivirus) will help you update drivers automatically and prevent PC damage caused by installing the wrong driver versions. After several tests, our team concluded that this is the best-automatized solution.

Here is a quick guide on how to use it:

  1. Download and install TweakBit Driver Updaterdriver updater starting window
  2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
    scanning proccess of Tweakbit driver updater
  3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
    Automatically Update complete
    Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Solution 3 – Roll back to an older driver

This solution is the same as Solution 1, you open Device Manager, find your touchpad driver but instead of uninstalling it, you choose the Roll Back Driver option. After you’ve rolled back to older drivers, restart your PC and try again.

If the rollback worked and the issue was solved, you’ll have to prevent Windows from automatically updating your driver. To do that, follow the easy steps from this guide.

Solution 4 – Enable ELAN

  1. Go to Settings.
  2. Find Devices and then go to Mouse & Touchpad.
  3. Scroll down to Related Settings and click on Additional mouse options.
  4. Mouse Properties Window should open and in it you should go to ELAN tab.
  5. Click your device and then click Enable.

If you’re having trouble opening the Setting app, take a look at this article to solve the issue.

Solution 5 – Enable ETD service

  1. Press Ctrl+Alt+Del to open Task Manager and go to services tab.
  2. Find ETD service and Enable it.
  3. Restart your computer and to see if the issue is resolved.

Can’t open Task Manager? Don’t worry, we’ve got the right solution for you.

Solution 6 – Use the Hardware Troubleshooter

If none of the solutions from above resolved the issue, let’s try with Windows 10‘s troubleshooting tool. You can use this troubleshooter to resolve all sorts of issues, including the hardware problems. Here’s how to run it:

  1. Go to Settings.
  2. Head over to Updates & Security Troubleshoot.
  3. Click Hardware and Devices, and click Run the troubleshooter.
  4. Wait for the process to finish.
  5. Restart your computer.

If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.

Solution 7 – Set the touchpad to No Delay

Disabling the touchpad delay may also resolve the problem. Here’s how to do that:

  1. Go to Settings.
  2. Head over to Devices Touchpad. 
  3. Now, under Touchpad section and set the delay before clicks to No delay (always on).
  4. Restart your computer.

Solution 8 – Disconnect other USB devices

There’s also a possibility that some external USB device interferes with the touchpad. So, if none of the previous solutions worked, try disconnecting all the USB peripherals, and check if the touchpad works now.

Solution 9 – Change Power Management options

Power Managment is a very important feature for every laptop. However, saving power can sometimes disable some vital functions of your machine. It’s possible that your Power Management settings are actually preventing the touchpad from working.

Here’s how to resolve that:

  1. Go to Search, type devicemngr, and open Device Manager.
  2. Scroll down and find your touchpad from the list of devices.
  3. Right-click the touchpad, and go to Properties. 
  4. Head over to the Power Management tab.
  5. Uncheck the Allow the computer to turn off this device to save power option.
  6. Restart your laptop.

Solution 10 – Run the SFC scan

The last thing we’re going to try is another troubleshooting tool. That tool is the SFC scan. The SFC scan is designed to resolve various issues inside and outside your system. So, hopefully, it’ll be useful in this case, as well.

Here’s how to run the SFC scan in Windows 10:

  1. Go to Search, type cmd, and open the Command Prompt as Administrator.
  2. Type in the following command, and press Enter: sfc/scannow
  3. Wait for the process to finish.
  4. Restart your computer.

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look on this guide.

scannow command has stopped before the process finished? Don’t worry, we’ve got an easy fix for you.

As you can see, this is a driver issue, but we hope that there will be official driver update from Microsoft and other manufacturers. If you have any comments, or suggestions, write them down in the comment section below, we would love to read it.


Editor’s Note: This post was originally published in August 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.