mouse wheel not working google chrome

Some Chrome browser users have been reported that their mouse wheel is not working in Windows 10, 8.1. Read this guide to learn how you can fix this problem.

We’re back at it again, this time, with somebody complaining on the Google Product forums that they have issues with the mouse functionality while using the Chrome browser in Windows 10, 8.1. The Chrome version that apparently is the latest version. Here’s how the issue is described in the forum thread:

Since the update to Windows 8.1, the mouse wheel doesn’t work in Chrome in Metro mode, no scrolling, no zoom (with ctrl). Only the wheel click works. In desktop mode, it works perfectly fine. I tried with and without extensions, especially the Logitech smooth scroll (which I only installed after the beginning of the issue), no change.

Apparently, the issue happens only when Chrome is being used in the Modern user interface (or Metro, as some still call it). While using the Chrome browser in Desktop mode in Windows 10, 8.1, no issues have been detected. Here are some suggestions to help you fix this problem:

Mouse wheel not scrolling in Google Chrome

  1. Enable and disable scroll inactive windows a few times
  2. Disable browser extensions
  3. Enable universal scrolling
  4. Add the Logitech Smooth Scrolling extension
  5. Restore Chrome to default settings

1. Enable and disable scroll inactive windows a few times

  1. Go to Settings > select Devices > Mouse & Touchpad
  2. Go to the Scroll Inactive Windows option and disable it. Wait for a few seconds and then enable it again. Repeat this action a few times and then check of the mouse wheel is responsive on Chrome.
    Windows 10 mouse lag in games

2. Disable browser extensions

Some users confirmed that disabling browser extensions helped them fix this problem. If this issue occurred shortly after you installed a particular extension, begin by disabling the recently added extensions. If the problem persists, try disabling all your Chrome extensions. Check if the problem persists.

3. Enable universal scrolling

Many users confirmed on Google’s forum that enabling universal scrolling and adding Chrome to the list of exceptions fixed this problem. The users who first suggested this workaround used it on a Lenovo laptop and described the method as follows:

Control panel>All Control Panel Items>Mouse, go to “Lenovo” Tab and select “Advanced Properties”, go to “Wheel” tab make sure the enable universal Scrolling is selected, select “Exceptions” and in the screen that pops up “Add” Chrome to the list and the scrolling wheel will start working in chrome.

4. Add the Logitech Smooth Scrolling extension

If you use a Logitech mouse, try installing the Smooth Scrolling extension from the Chrome Web Store. Many users confirmed this solution worked for them, so do try it out as it may do the trick for you as well.

5. Restore Chrome to default settings

If the issue persists, try restoring Chrome‘s default settings. To do this, click on the three-dot menu and select Settings. Now, click on Advanced, scroll down to the bottom of the page and select ‘Restore settings to their original defaults‘.

restore chrome default settings

If nothing worked, try reinstalling Google Chrome.


Editor’s Note: This post was originally published in November 2013 and has been since updated for freshness, and accuracy.