Mouse scroll wheel not working in Chrome [Fixed]

Radu Tyrsina
by Radu Tyrsina
Founder & Editor-in-Chief
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  • Scrolling can be exceptionally useful when browsing very long webpages.
  • However, users reported that they are having issues using the scroll function in Chrome.
  • For more info on how to fix your mouse issues, check out our dedicated Peripherals Fix page.
  • If you want to learn more about Chrome, check out our dedicated Google Chrome page as well.
mouse wheel not working google chrome

Some Chrome browser users have been reported that their mouse wheel is not working in Windows 10. Read this guide to learn how you can fix this problem.

We’re back at it again, this time, with somebody complaining on the Google Product forums that they have issues with the mouse functionality while using the Chrome browser in Windows 10.

The Chrome version apparently is the latest version. Here’s how the issue is described in the forum thread:

Since the update to Windows 8.1, the mouse wheel doesn’t work in Chrome in Metro mode, no scrolling, no zoom (with ctrl). Only the wheel click works. In desktop mode, it works perfectly fine. I tried with and without extensions, especially the Logitech smooth scroll (which I only installed after the beginning of the issue), no change.

Apparently, the issue happens only when Chrome is being used in the Modern user interface (or Metro, as some still call it).

While using the Chrome browser in Desktop mode in Windows 10 no issues have been detected. Here are some suggestions to help you fix this problem.


Mouse wheel not scrolling in Google Chrome

  1. Try out another browser
  2. Enable and disable scroll inactive windows a few times
  3. Disable browser extensions
  4. Enable universal scrolling
  5. Add the Logitech Smooth Scrolling extension
  6. Restore Chrome to default settings

1. Try out another browser

While you’re busy trying to figure out what is wrong with chrome, you should have a backup browser that you can use, and none is better for this job than Opera.

Both browsers share the same engine, Chromium, and therefore both their extension libraries are cross-compatible. However, Opera comes with much lower system requirements, even when you have 20 tabs opened, and it has better security features.

As for scrolling, the scrolling experience can be enhanced through the use of extensions, such as those that allow Smooth Scrolling, so issues with the mouse scroll are a thing of the past.

All in all, Opera is a solid alternative to chrome, and after some use, you might end up making it your default browser instead.

Opera

Opera

Enjoy surfing the Internet and scrolling through long web pages with teh help of this very stable browser that rarely has errors.

2. Enable and disable scroll inactive windows a few times

  1. Go to Settings > select Devices > Mouse & Touchpad
  2. Go to the Scroll Inactive Windows option and disable it.
    • Wait for a few seconds and then enable it again.
    • Repeat this action a few times and then check of the mouse wheel is responsive on Chrome.
      Windows 10 mouse lag in games

3. Disable browser extensions

Some users confirmed that disabling browser extensions helped them fix this problem. If this issue occurred shortly after you installed a particular extension, begin by disabling the recently added extensions.

If the problem persists, try disabling all your Chrome extensions. Check if the problem persists.


4. Enable universal scrolling

Many users confirmed on Google’s forum that enabling universal scrolling and adding Chrome to the list of exceptions fixed this problem.

The users who first suggested this workaround used it on a Lenovo laptop and described the method as follows:

Control panel>All Control Panel Items>Mouse, go to Lenovo Tab and select Advanced Properties, go to Wheel tab make sure the enable universal Scrolling is selected, select Exceptions and in the screen that pops up Add Chrome to the list and the scrolling wheel will start working in Chrome.


5. Add the Logitech Smooth Scrolling extension

If you use a Logitech mouse, try installing the Smooth Scrolling extension from the Chrome Web Store. Many users confirmed this solution worked for them, so do try it out as it may do the trick for you as well.


6. Restore Chrome to default settings

If the issue persists, try restoring Chrome‘s default settings. To do this, click on the three-dot menu and select Settings.

Now, click on Advanced, scroll down to the bottom of the page and select Restore settings to their original defaults.

restore chrome default settings

If nothing worked, try reinstalling Google Chrome.

By following these steps, you should be able to fix any issues with the mouse wheel while using Google Chrome.


The above-mentioned steps have proven themselves to be quite effective in solving a number of other similar issues, such as:

  • Mouse not scrolling in Chrome – This issue is usually associated with mouse issues more than the browser itself.
  • Mouse roller not working – Like the previous issue, hardware problems with your mouse might be the main culprit.
  • Logitech mouse not scrolling in Chrome – In this particular case, it usually has something to do with the Logitech mouse’s drivers.

FAQ: Learn more about Scrolling issues and Google Chrome

  • What is Smooth Scrolling?

Smooth Scrolling is a Windows feature that enhances the capability of your mouse‘s scroll wheel.

  • Is Google Chrome a free download?

Yes, Google Chrome is completely free to download and use.

  • How can I increase my mouse‘s utility on Google Chrome?

There are plenty of Google Chrome extensions that you can use to enhance your mouse‘s utility within the browser.


Editor’s Note: This post was originally published in June 2018 and has been since revamped and updated in June 2020 for freshness, accuracy, and comprehensiveness.