FIX: Scroll wheel not working in Chrome

by Radu Tyrsina
Radu Tyrsina
Radu Tyrsina
CEO & Founder
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of... read more
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  • The scroll wheel not working in Chrome is not so uncommon. Why put up with it when you can go for a better option?
  • Scrolling can be useful when browsing very long Web pages. But what if the mouse wheel is not scrolling in Windows 10?
  • You can enable universal scrolling or play with the scroll inactive windows a bit whenever the mouse wheel won't scroll in Windows 10.
  • For specific Chrome mouse scroll not working issues, you can try resetting the browser and disable some extensions.
mouse wheel not working google chrome
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Scroll wheel not working in Chrome? Don’t worry, you’re not the only one! In fact, quite a few Chrome browser users have reported that their mouse wheel is not scrolling in Windows 10.

Here’s somebody complaining on Google Product forums that they have issues with the mouse functionality while using the Chrome browser in Windows 10.

Here’s how the issue is described in the forum thread:

Since the update to Windows 8.1, the mouse wheel doesn’t work in Chrome in Metro mode, no scrolling, no zoom (with ctrl). Only the wheel click works. In desktop mode, it works perfectly fine. I tried with and without extensions, especially the Logitech smooth scroll (which I only installed after the beginning of the issue), no change.

Apparently, the Chrome version is the latest version and the issue happens only when Chrome is being used in the Modern user interface (or Metro, as some still call it).

While using the Chrome browser in Desktop mode in Windows 10 no issues have been detected. Here are some suggestions to help you fix the mouse scroll not working in Chrome problem.

How do I fix my scroll on Google Chrome?

  1. Enable and disable scroll inactive windows a few times
  2. Try out another browser
  3. Disable browser extensions
  4. Enable universal scrolling
  5. Add the Logitech Smooth Scrolling extension
  6. Restore Chrome to default settings

1. Enable and disable scroll inactive windows a few times

  1. Go to Settings > select Devices > Mouse & Touchpad.
  2. Go to the Scroll Inactive Windows option and disable it.
    • Wait for a few seconds and then enable it again.
    • Repeat this action a few times and then check if the mouse wheel is responsive on Chrome.
      Windows 10 mouse lag in games

2. Try out another browser

While you’re busy trying to figure out what is wrong with Chrome, you should have a backup browser that you can use, and none is better for this job than Opera.

Both browsers share the same engine, Chromium, and therefore both their extension libraries are cross-compatible. However, Opera comes with much lower system requirements, even when you have 20 tabs opened, and it has better security features.

As for the scrolling experience, you can further enhance it through extensions, such as those that allow Smooth Scrolling. So, Chrome mouse scroll not working issues should be a thing of the past.

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All in all, Opera is a solid alternative to Chrome, and after some use, you might end up making it your default browser instead.


Enjoy surfing the Internet and scrolling through long web pages with this amazing browser!

3. Disable browser extensions


Some users confirmed that disabling browser extensions helped them fix this problem. If the scroll wheel not working in Windows 10 issue occurred shortly after you installed a particular extension, begin by disabling that one.

If the problem persists, try disabling all your Chrome extensions. Then, check if the Chrome mouse scroll not working issue has been solved.

4. Enable universal scrolling

Many users confirmed on Google’s forum that enabling universal scrolling and adding Chrome to the list of exceptions fixed this problem.

The users who first suggested this workaround used it on a Lenovo laptop and described the method as follows:

Control panel>All Control Panel Items>Mouse, go to Lenovo Tab and select Advanced Properties, go to Wheel tab make sure the enable universal Scrolling is selected, select Exceptions and in the screen that pops up Add Chrome to the list and the scrolling wheel will start working in Chrome.

5. Add the Logitech Smooth Scrolling extension

If you use a Logitech mouse, try installing the Smooth Scrolling extension from the Chrome Web Store. Many users confirmed this solution worked for them, so do try it out as it may do the trick for you as well.

6. Restore Chrome to default settings

  1. If the issue persists, try restoring Chrome‘s default settings.
  2. To do this, click on the three-dot menu and select Settings.
  3. Now, click on Advanced, and scroll down to the bottom of the page.
  4. Select Restore settings to their original defaults.
restore chrome default settings

If nothing worked, try reinstalling Google Chrome.

There you go! By following these steps, you should be able to fix any issues with the mouse wheel while using Google Chrome.

Do you know of any other workarounds that might fix the scroll wheel not working in Chrome issues? If so, don’t be shy to share your experience with us via the comments section below.

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Frequently Asked Questions

  • Smooth Scrolling is a Windows feature that enhances the capability of your mouse’s scroll wheel.

  • There can be many reasons for which scrolling in Chrome gets affected. Nevertheless, you should be able to solve them quickly with these easy steps.

  • There are plenty of extensions that you can use to enhance Google Chrome’s overall performance as well as your mouse’s utility within the browser.

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