FIX: No sound with MKV files in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
7 Comments
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  • The .mkv and .flac files are widely used and usually Windows 10 support opening them.
  • Many users are reporting that there’s no sound with .mkv files on their computers and in this article, we are exploring ways to fix this.
  • Bookmark our dedicated Fix Hub for more recommendations and fixes.
  • Check out our amazing Software Hub if you want to read more guides and articles.
how can I fix the mkv file is not supported in windows 10

Windows 10 brought many improvements ranging from security to multimedia enhancement.

Regarding the multimedia improvements, it is worth mentioning that Windows 10 now offers support for .mkv file format, but some users are reporting that there’s no sound with .mkv files on their computers.

Few months before the release of Windows 10, it was announced that Windows 10 will natively support .mkv and .flac files, and this was great news for all multimedia fans.

Few months before the release of Windows 10, it was announced that Windows 10 will natively support .mkv and .flac files, and this was great news for all multimedia fans.

So, here’s what you need to know about this file format and how you can fix sound issues.

  1. Switch to a third-party media player
  2. Convert .mkv files to MP4
  3. Run Windows 10 troubleshooter

How can I solve sound problems with MKV files in Windows 10?

1. Switch to a third-party media player

As we mentioned, movies and TV apps don’t have support for DTS audio, so the only solution is to wait for an official update from Microsoft.

Because this might take a while, depending on how high this issue is on their list of priorities, you can always switch to a third-party media player.

If you are looking for specialized software products that deal with converting of .mkv files, we would recommend you try out Cyberlink Power DVD.

Even if you have other problems with .mkv files, not just sound issues, this is a great software to use. You can also save your files in the Cloud, there is a 100GB free space that you can use freely.

Cyberlink Power DVD plays a multitude of formats such as AVI, MPEG, FLV, VOB, MOV, MP4 so you will not have any troubles in playing your favorite files.

 Cyberlink Power DVD

Cyberlink Power DVD

Play your favorite .mkv and .flac files and many more. Give this amazing software a try and get the best deal now!

2. Convert .mkv files to MP4

If the issue persists even when using a third-party media player, this could indicate that there’s something wrong with the  .mkv file itself. Converting it into an MP4 file could help you fix this problem.

You can use VLC to complete this task. This versatile media player can also convert Matroska files into MP4 files.

Simply launch VLC and click on the Media menu. Select Convert/ Save and upload the problematic file to VLC.

Now, you need to select the video format to use, specify the destination folder, and launch the process.


3. Run Windows 10 Troubleshooter

Windows 10 also features a dedicated audio troubleshooter that could help you get back sound on .mkv files.

  1. Go to Settings select Update & Security.
  2. Next, click on Troubleshooter.
  3. Go to Get up and running and select Playing audio.
  4. Lastly, press on Run the troubleshooter.

Check if the problem persists.

That’s all if you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section.

Editor’s Note: This post was originally published in February 2018 and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.

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  • Just upgraded to Windows 10 Anniversary and Microsoft is STILL playing the DRM game and not supporting certain formats.
    Be it licensing or whatever, there is no audio and I am not about to recompile my movies just to satisfy Microsofts requirements.
    They supposedly worked so hard to improve Win 10 since it launched with hundreds of bugs some dating back to Vista.

    I will tell you that I just spent half a day upgrading and transferring my 1511 system to the update and I can say truthfully I have not seen a difference in anything I use windows for.

    Big deal the XBox app or whatever…How about fixing the issues that people actually use an OS for and stop with trying to out do 3rd party apps. I care less if I can draw on a web page. I have no use for one note.

    Now, we see that the GREAT Audio Video integration is a complete waste of time if they don’t support certain formats when you can take 2 and 1/2 minutes and download K-Light and play everything under the sun without a complaint or request to go online. It never asks for money, it just works.

    So why would Microsoft give you a hassle with their own crap.
    That goes with all the other stuff as well.
    I gave Edge a try and it’s still lacking in the addons area and not only that, you HAVE to have a Microsoft Account so you can get adblock from their store. Another hassle.

    I say, these people just love to shoot themselves in the foot.
    After wasting all that time believing the Anniversary update was going to save the world it just turned out to be a major dud and all they really fixed was some cosmetic garbage and some apps.
    BFD.

    • I upgraded to the 1703 update and now the networking and USB don’t work on my Toshiba. Best part is Toshiba is bankrupt and will not produce compliant drivers so it will never work again. Sine I am forced to do updates by M$ my only option is to move this machine to Linux Mint. Yeah!

      • I tried Linux Mint and Ubuntu…
        I just can’t get used to it.
        I don’t like having to type in my password every time I need to take a piss.

        • Unfortunately window 10 will no longer function on this machine since I am unable to get updated drivers for it. the Mint version of Linux is pretty windows likeand you can disable most of the password stuff if you want to.

        • I have to keep my computer protected from the g/f’s brats. they have alreay wiped a laptop once on me. I now have a lock on my office so they can’t go in there.

          • I’m the only one in my house that has the admin account.
            Even their laptops has me as admin and them as just a user with very low privileges.

            I suspect that if I die they will be screwed because all the bills are paid through the PC.

            Great job security so they don’t kill me in my sleep.