Some quick troubleshooting options you can check include whether your speakers are properly hooked up to your receiver, HDMI/optical connectors are properly plugged in, and reverse the cable ends or try a different cable to fix the sound problem.
However, if your volume is okay or turned up on your Netflix player and computer/device, and you’ve tried playing a different show or movie but still get no sound with Netflix, there are more quick fixes and solutions in this article you can try.
How do I get sound back on Netflix?
- Set sound to Studio Quality
- Change your audio settings
- Switch to Stereo
- Update Microsoft Silverlight
- Switch audio output to HDMI
- Reinstall audio drivers
Solution 1: Set sound to Studio Quality
- On the lower right end of your taskbar, find the speaker icon and right click on it
- Click Playback Devices.
- Click the speaker.
- Click Properties
- Click Advanced tab
- From the drop-down menu, select 24 bit, 192000 hz (Studio Quality).
- Select OK to save your settings.
- Try playing Netflix again and see if sound is restored.
Solution 2: Change your audio settings
- Open Netflix.
- Select the TV show or movie you want to watch.
- While you’re the show or movie is playing, move your mouse over the computer/device screen.
- Click the Dialog icon.
- If surround sound (5.1) is selected, change to a non-5.1 option.
- Try playing Netflix again and see if sound is restored.
If changing audio settings to a non-5.1 option resolves the problem, do the following to resume playing in 5.1:
Check your device’s audio settings
If audio output settings are set to stereo or Linear PCM, select a 5.1 compatible option instead, but check with your computer or device manufacturer for help in adjusting these settings.
If 5.1 audio is enabled
If 5.1 audio is enabled when watching a show or movie, select the option within the Audio & Subtitles menu during playback.
Note: not every episode or season of a 5.1 supported TV show or series may have 5.1 available. You can test for 5.1 availability of later seasons of a TV show by using the season drop-down option on the title description page.
If you’re using a device that supports 5.1 audio
5.1 Digital Dolby surround sound is not currently supported while streaming Netflix on a computer using Microsoft Silverlight or HTML5. It is, however, supported in the Netflix app for Windows 8 and 10.
To check if your device supports 5.1 audio, go to any Netflix original to check for a 5.1 audio option. If it isn’t there, then your device may not support this feature, or it may need to be turned on.
Solution 3: Switch to Stereo
If you are still experiencing issues with 5.1 audio, your current setup may not be supported. To get back to streaming, try switching to stereo as an alternate to 5.1.
Solution 4: Update Microsoft Silverlight
Netflix uses Microsoft Silverlight which can be updated via Windows Update or through Microsoft’s website.
Upgrading that is a good troubleshooting step to make sure the audio and video playback is working as best as possible.
Solution 5: Switch audio output to HDMI
HDMI lets you transmit audio and video signals with one cable. If the audio output doesn’t change to HDMI output automatically, you’ll have to switch it manually, by doing the following:
- Right click Start
- Select Control Panel
- Select the Hardware and Sound
- Go to Sound
- Click Manage audio devices
- In the window that opens, select the device described with HDMI or Digital Audio, and click Set Default. A green tick mark should show that this device is now the selected output device.
- Click OK to confirm and exit
You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.
Solution 6: Reinstall audio drivers
- Go to Sound, Video and Game controllers
- Right click and select Uninstall on any item listed under sound/audio.
- Check the ‘delete device driver’ option
- Right click Start and select Programs and features
- Find your audio software and uninstall it then restart your computer. Once it restarts, the device driver will install automatically, then you can install the latest audio software.
Update drivers automatically
Updating drivers is a risky process because you can download and install the wrong driver version. That could lead to permanent damage to your system.In order to prevent that, we recommend using Tweakbit’s Driver Updater tool.
This tool is approved by Microsoft and Norton Antivirus and you can follow this quick guide how to do it.
- Download and install TweakBit Driver Updater
- Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
- Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.
Disclaimer: some functions of this tool are not free.
Let us know whether any of the solutions helped when you get no sound with Netflix by leaving a comment in the section below.
Also, leave there any other suggestions or questions that you may have and we’ll be sure to check them out.
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