No sound on Netflix? 6 working solutions to fix it

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he... read more
Affiliate Disclosure
  • Do you get video with no sound when trying to watch a TV show or movie on Netflix?  Let us offer you a few possible solutions to the problem.
  • These procedures include setting sound to Studio Quality or making the switch to Stereo.
  • Don’t let such issues ruin your plans. Look for more fixes in our Audio Troubleshooting section.
  • No online bugs or unexpected errors should stay there for too long. You’ll find the latest tips in this Netflix Problems Hub.
Fix No sound Netflix issues
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If you’re streaming a television show, your favorite series , or movie, and you’re getting video but no sound with Netflix, the issue is usually with the content or your speakers’ connection.

It is important to note that sometimes Netflix streaming performance is also influenced by the number of browser tabs, apps, and programs that take up your computer’s memory and processing resources.

Some quick troubleshooting options you can check include whether your speakers are properly hooked up to your receiver and HDMI/optical connectors are properly plugged in.

However, if your volume is okay or turned up on your Netflix player and computer/device, and you’ve tried playing a different show or movie but still get no sound with Netflix, that’s a problem.

Here we have listed more quick fixes and solutions in this article you can try.

How do I get sound back on Netflix?

  1. Set sound to Studio Quality
  2. Change your audio settings
  3. Reinstall audio drivers
  4. Switch to Stereo
  5. Update Microsoft Silverlight
  6. Switch audio output to HDMI

1. Set sound to Studio Quality

  1. On the lower right end of your taskbar, find the speaker icon and right-click on it.
  2. Click Playback Devices.
  3. Click the speaker.No sound with Netflix
  4. Click Properties.No sound with Netflix
  5. Click the Advanced tab.No sound with Netflix
  6. From the drop-down menu, select 24 bit, 192000 hz (Studio Quality).No sound with Netflix
  7. Select OK to save your settings.
  8. Try playing Netflix again and see if the sound is restored.

2. Change your audio settings

Netflix audio settings
  1. Open Netflix.
  2. Select the TV show or movie you want to watch.
  3. While you’re the show or movie is playing, move your mouse over the computer/device screen.
  4. Click the Dialog icon.
  5. If surround sound (5.1) is selected, change to a non-5.1 option.
  6. Try playing Netflix again and see if the sound is restored.

If changing audio settings to a non-5.1 option resolves the problem, do the following to resume playing in 5.1:

Check your device’s audio settings

If audio output settings are set to stereo or Linear PCM, select a 5.1 compatible option instead, but check with your computer or device manufacturer for help in adjusting these settings.

If 5.1 audio is enabled

If 5.1 audio is enabled when watching a show or movie, select the option within the Audio & Subtitles menu during playback.

Not every episode or season of a 5.1 supported TV show or series may have 5.1 available. Test for 5.1 availability of later seasons of a TV show by using the season drop-down option on the title description page.

If you’re using a device that supports 5.1 audio

5.1 Digital Dolby surround sound is not currently supported while streaming Netflix on a computer using Microsoft Silverlight or HTML5. It is, however, supported in the Netflix app for Windows 10.

To check if your device supports 5.1 audio, go to any Netflix original to check for a 5.1 audio option. If it isn’t there, then your device may not support this feature, or it may need to be turned on.

5.1 channel surround sound not working in Windows 10? Check out this quick guide to fix the issue in no time.

Expert tip:


Outdated drivers are the main reason for errors & system issues. If some of your files are missing or crashing, an automated solution like DriverFix can solve these problems in just a couple of clicks. And it's also lightweight on your system!

Quick Tip:

Streaming Netflix in a browser with sound optimization is the quickest workaround and an opportunity to try Opera GX.

You can use Opera GX Control, optimized for multiple tab management, to reduce the load from other tabs while focusing on Netflix streaming sessions. The sound booster in Opera GX can be toggled based on preferences and the image quality is streamlined for gaming, thus ultra HD if you want.

Opera GX

Faster access and greater sound optimization directly in your browser.

3. Reinstall audio drivers

  1. Right-click Start.
  2. Select Device Manager.No sound with Netflix
  3. Go to Sound, Video and Game controllers.No sound with Netflix
  4. Right-click and select Uninstall on any item listed under sound/audio.
  5. Check the delete device driver option.
  6. Right-click Start and select Programs and features.No sound with Netflix
  7. Find your audio software and uninstall it then restart your computer. Once it restarts, the device driver will install automatically, then you can install the latest audio software.

Update drivers automatically

Updating drivers is a risky process because you can download and install the wrong driver version. That could lead to permanent damage to your system.

In order to prevent that, we recommend using DriverFix. This tool is tested and approved by our team.

Get DriverFix

4. Switch to Stereo

switch to Stereo Netflix

If you are still experiencing issues with 5.1 audio, your current setup may not be supported. To get back to streaming, try switching to stereo as an alternate to 5.1.

5. Update Microsoft Silverlight

Microsoft Silverlight

Netflix uses Microsoft Silverlight which can be updated via Windows Update or through Microsoft’s website.

Upgrading is a good troubleshooting step to make sure the audio and video playback is working as best as possible.

6. Switch audio output to HDMI

  1. Right-click Start.
  2. Select Control Panel.No sound with Netflix
  3. Select Hardware and Sound.No sound with Netflix
  4. Go to Sound.No sound with Netflix
  5. Click Manage audio devices.No sound with Netflix
  6. In the window that opens, select the device described with HDMI or Digital Audio, and click Set Default. A green tick mark should show that this device is now the selected output device.
  7. Click OK to confirm and exit.

HDMI lets you transmit audio and video signals with one cable. If the audio output doesn’t change to HDMI output automatically, you’ll have to switch it manually, by doing the following:

You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.

Let us know whether any of the solutions helped when you get no sound with Netflix by leaving a comment in the section below.

Also, leave there any other suggestions or questions that you may have and we’ll be sure to check them out.

When you’re in one of the below-described situations, don’t worry. It’s often quite easy to fix these issues with the help of our previously detailed tips:

  • Netflix no sound on TV / Smart TV / HDMI – If you get no sound while streaming a Netflix TV show or movie, setting sound to Studio Quality should correct the problem.
  • Netflix sound not working / Netflix audio not working – If you are experiencing sound audio issues when you try to watch Netflix, don’t hesitate to follow the above steps for your device.
  • Netflix Chromecast no sound – Users also describe not getting any sound on their Chromecast device. If you’re one of them, change sound settings or try casting with different devices.
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