FIX: Office error: We’ve run into a problem [Solved]

Vlad Turiceanu
by Vlad Turiceanu
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  • Office 365 is an amazing suite of complex services that can help you take your daily work to the next level.
  • However, some errors and bugs can ruin your experience. That's why it is necessary to always stay up to date.
  • If you're interested in other similar tools and services, be sure to take a look at our Teamwork & Collaboration Hub.
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Fix office we've run into an error

Office 365 is one of the most used services worldwide. From everyday simple tasks like writing a Word document to complex presentations in PowerPoint, users count on Office to deliver the same experience every time.

But sometimes, you can encounter all sorts of issues and bugs with it, despite the continuous development done by the Redmond giant.


If you deactivate the licenses for any of the Office services, you may bump into unexpected problems.

For example, a yellow warning bar may appear above an Office application that contains the following message:

ACCOUNT NOTICE. We’ve run into a problem with your Microsoft 365 subscription and need your help to fix it.

How do I fix Office Error: we’ve run into a problem?

1. Check if you have a valid license

  1. First, make sure that you are logged in. If not, log in with your private, school or work account.can't sign in into Office
  2. Navigate to the browser header, go to Settings , and then to My Application Settings. Finally, go to Microsoft 365. Microsoft 365 subscription not working
  3. When you get to the My Account page, select Subscriptions.
  4. You should then be able to view all services that you are currently authorized to use, including the latest version of Office, OneDrive for Business, SharePoint Online, or Exchange Online.
  5. If you do not see the latest Office desktop version in the list, your administrator probably has not assigned you an Office license. For your private account, get a valid Office license.

2. Update your Payment information

  1. Close all Office apps and go to your Payment options 365 payment information doesn't work
  2. Sign in with your Microsoft 365 subscription e-mail and password.
  3. Update your payment method if it shows an error.
  4. Test whether Office works this time by restarting Word.

3. Run the Microsoft Support and Recovery Assistant

  1. Download Microsoft Support and Recovery Assistant
  2. Install the application on your PC and run it.
  3. Select Office and click Next. We've run into a problem in Office 365
  4. Follow the easy instructions to fix your Office activation issue.

4. Reinstall Office

  1. If none of the solutions helped you, then you can reinstall Office by using easy fix tool to completely erase it from your PC.
  2. Signing out of Office does not uninstall it automatically.
  3. Reinstall Office after you signed in with a Microsoft account.
  4.  Select Install Office from the Office home 365 we've run into a problem error
  5. Select Run (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox), depending on your browser.
  6. You are done when you see You’re all set! Office is installed now.

Microsoft Office 365 is a great way to access Microsoft’s suite of office tools on a subscription basis, just make sure you’re up to date so everything works normally.

If you have any more questions or suggestions, feel free to leave them in the comments section below.

FAQ: Learn more about Office 365 errors

  • How do I fix Office 365 errors?

You can fix the most common Office 365 errors by following the dedicated steps in this handy guide.

  • How long does it take to repair Office 365?

Usually, Office errors can be repaired automatically through Microsoft Support and Recovery Assistant. If you some easy steps to follow, be sure to check how to repair Office 2013 on Windows 10. The solutions also apply to future versions.

  • What does office online repair do?

Usually, office repair runs a series of checks and steps to determine the nature of your problem and then recommends a fix. If you bump into any errors during this process, be sure to follow the simple steps from this guide.

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