FIX: Office error: We’ve run into a problem [Solved]

Vlad Turiceanu
by Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming from a solid background in PC... Read more
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  • Office 365 is an amazing suite of complex services that can help you take your daily work to the next level.
  • However, some errors and bugs can ruin your experience. That's why it is necessary to always stay up to date.
  • If you're interested in other similar tools and services, be sure to take a look at our Teamwork & Collaboration Hub.
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Office 365 is one of the most used services worldwide.

Users are using it for simple tasks like writing a Word document, or for complex presentations in PowerPoint, and they count on Office to deliver the same experience every time.

But sometimes, you can encounter all sorts of issues and bugs with it, despite the continuous development done by the Redmond giant.

If you deactivate the licenses for any of the Office services, you may bump into unexpected problems.

For example, a yellow warning bar may appear above an Office application that contains the following message:

ACCOUNT NOTICE. We’ve run into a problem with your Microsoft 365 subscription and need your help to fix it.

How do I fix Office Error: we’ve run into a problem?

1. Check if you have a valid license

  1. Check if you are logged in. If not, log in with your private, school or work account.can't sign in into Office
  2. Navigate to the browser header, go to Settings, and then to My Application Settings.
  3. Select Microsoft 365. Microsoft 365 subscription not working
  4. When you get to the My Account page, select Subscriptions.
  5. You can see there the latest version of Office, OneDrive for Business, SharePoint Online, or Exchange Online.
  6. If you do not see the latest Office desktop version, your administrator probably has not assigned you any. For your private account, you have to get a valid Office license.

2. Update your Payment information

  1. Close all Office apps and go to your Payment options page.office 365 payment information doesn't work
  2. Sign in with your Microsoft 365 subscription e-mail and password.
  3. Update your payment method if it shows an error.
  4. Now you can test whether Office works by restarting Word or Excel.

3. Run the Microsoft Support and Recovery Assistant

  1. Download the Microsoft Support and Recovery Assistant.
  2. Install the application on your PC and run it.
  3. Select Office, and click Next. We've run into a problem in Office 365
  4. Follow the on-screen steps.

4. Reinstall Office

  1. Reinstall Office by using an easy fix tool to completely erase it from your PC. Signing out of Office does not uninstall it automatically.
  2. First, sign in with a Microsoft account.
  3. Select Install Office.office 365 we've run into a problem error
  4. Choose Run/ Setup/ Save File, depending on your browser.
  5. You have to see You’re all set! Office is installed now when you are done.

Microsoft Office 365 is a great way to access Microsoft’s suite of office tools on a subscription basis, just make sure you’re up to date so everything works normally.

If you have any more questions or suggestions, feel free to leave them in the comments section below.


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