FIX: 1Password extension is not working [Chrome, Safari]

Matthew Adams
by Matthew Adams
Windows & Software Expert
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  • If 1Password extension won't work, your access to all your credentials is compromised.
  • A quick solution is necessary and you'll find one in the article below.
  • Find useful guides about other apps that protect your online experience in our Security & Privacy Hub.
  • Bookmark our Troubleshooting page for easy access to a large collection of tutorials.
how to fix 1Password extension not working

The 1Password software is a great password manager app you can utilize in Windows. You can also utilize that password manager within browsers with the 1Password extension, for which the Windows software is also required.

However, the 1Password extension might not always work as expected. So if the 1Password extension isn’t working, check out some of these potential resolutions for fixing it.

Quick tip

Sometimes, instead of trying to fix recurring errors with your current password manager, it’s better to simply replace it. And our recommendation in this case is Dashlane.

Currently, Dashlane is a popular password manager, with excellent reviews when it comes to efficiency, security, and customer support responsiveness. And it definitely performs better than 1Password.

If you’re looking to use Dashlane in your Chrome browser instead of using the app, you’ll find dedicated extensions in the Chrome Web Store.

Similarly, if you’re on macOS, the App Store has a Dashalne extension for Safari ready for you to download.

After installation, the recommendation is to also enable the Standalone mode, by opening the extension, clicking on Details, and then on Extension options.

Dashlane

Dashlane

Get safe and easy storage for all your passwords using the dedicated extension for this intuitive password manager.

How can I fix the 1Password extension?

1. Update your browser

Note that 1Password doesn’t work in all browser versions (such as Chrome 72 or earlier). So, make sure you’re utilizing 1Password in the latest versions of Google Chrome, Firefox, Safari, and Edge, which are its supported browsers.

The most straightforward way to do that is to download the latest browser from its website, and then install it with the setup wizard.

Google Chrome page one password extension not working


2. Update 1Password

  1. Updates might fix some issues with the 1Password extension, and Chrome extensions get automatically updated. Firefox users can make sure 1Password is getting automatic updates by clicking the Open menu button at the top right of that browser.
  2. Click Add-ons to open the window shown directly below.Firefox add-ons page one password extension not working
  3. Select the 1Password extension listed there.
  4. Then click the On button for the Allow automatic updates option.Allow automatic updates option one password extension not working

3. Restart the 1Password software and extension

  1. Some users have confirmed they’ve fixed 1Password by restarting both its Windows app and browser extension. To disable 1Password in Chrome, click the Customize Google Chrome button.
  2. Select the More tools > Extensions options to open the tab shown directly below.The Chrome extensions page one password extension not working
  3. Click the toggle switch for 1Password to turn it off.
  4. Close the browser.
  5. Close the 1Password software window.
  6. Right-click the taskbar and select the Task Manager option to launch that utility.
  7. Select any 1Password processes listed on the Processes tab, and click the End task button to terminate them.Task Manager one password extension not working
  8. Then open the 1Password Windows software, and log back in to it.
  9. Open Google Chrome.
  10. Open the Extensions tab in Chrome again.
  11. Then click 1Password’s toggle switch to turn the extension back on.

Can’t open Task Manager? Don’t worry, we’ve got the right solution for you.


Windows won’t end a task in Task Manager? Count on us to solve the problem.


4. Restart 1Password Helper

The 1Password extension needs 1Password Helper to be running. So, restarting 1Password Helper might fix the extension not working. To do that, click Help in the 1Password app window to select the Restart 1Password Helper option.

Restart 1Password Helper option one password extension not working


5. Configure 1Password to be the default password manager

Configure 1Password to be the default password manager

  1. Click the 1Password extension button.
  2. Then click the extension’s gear button and select Settings.
  3. Select the Make 1Password the default password manager option.

This way, you make sure 1Password won’t conflict in any way with a default browser password manager.


6. Reinstall 1Password

  1. Reinstalling the 1Password extension might also fix it. To do that in Chrome, input chrome://extensions/ in the browser’s URL bar and press Return.
  2. Click the Remove button for the 1Password extension.The Remove option one password extension not working
  3. Press the Remove button to confirm.
  4. Thereafter, open the 1Password extension page in Chrome.
  5. Click the Add to Chrome button to reinstall the extension.

The resolutions above might fix the 1Password extension for some users. You can get further troubleshooting suggestions by sending a diagnostics report to support@1password.com. Click Help and Generate Diagnostics Report in the 1Password software to save a support file to attach to the email.

If you have any other questions or suggestions, don’t hesitate to leave them in the comments section below.

Editor’s Note: This post was originally published in December 2017 and was revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.