The 1Password software is a great password manager app you can utilize in Windows. You can also utilize that password manager within browsers with the 1Password extension, for which the Windows software is also required.
However, the 1Password extension might not always work as expected. If the 1Password extension isn’t working, check out some of these potential resolutions for fixing it.
How can I fix the 1Password extension?
1. Update your browser
Note that 1Password doesn’t work in all browser versions (such as Chrome 72 or earlier). So, make sure you’re utilizing 1Password in the latest versions of Google Chrome, Firefox, Safari, and Edge, which are its supported browsers.
The most straightforward way to do that is to download the latest browser from its website, and then install it with the setup wizard.
2. Update 1Password
- Updates might fix some issues with the 1Password extension, and Chrome extensions get automatically updated. Firefox users can make sure 1Password is getting automatic updates by clicking Open menu button at the top right of that browser.
- Click Add-ons to open the window shown directly below.
- Select the 1Password extension listed there.
- Then click the On radio button for the Allow automatic updates option.
3. Restart the 1Password software and extension
- Some users have confirmed they’ve fixed 1Password not working by restarting both its Windows app and browser extension. To disable 1Password in Chrome, click the Customize Google Chrome button.
- Select the More tools > Extensions options to open the tab shown directly below.
- Click the toggle switch for 1Password to turn it off.
- Close the browser.
- Close the 1Password software window.
- Right-click the taskbar and select the Task Manager option to launch that utility.
- Select any 1Password processes listed on the Processes tab, and click the End task button to terminate them.
- Then open the 1Password Windows software, and log back in to it.
- Open Google Chrome.
- Open the Extensions tab in Chrome again.
- Then click 1Password’s toggle switch to turn the extension back on.
Can’t open Task Manager? Don’t worry, we’ve got the right solution for you.
4. Restart 1Password Helper
The 1Password extension needs 1Password Helper to be running. So, restarting 1Password Helper might fix the extension not working. To do that, click Help in the 1Password app window to select the Restart 1Password Helper option.
5. Configure 1Password to be the default password manager
- Make sure 1Password is your default password manager to ensure it doesn’t conflict in any way with a default browser password manager. To do so, click the 1Password extension button.
- Then click the extension’s gear button and select Settings.
- Select the Make 1Password the default password manager option.
6. Reinstall 1Password
- Reinstalling the 1Password extension might also fix it. To do that in Chrome, input ‘chrome://extensions/’ in the browser’s URL bar and press Return.
- Click the Remove button for the 1Password extension.
- Press the Remove button to confirm.
- Thereafter, open the 1Password extension page in Chrome.
- Click the Add to Chrome button to reinstall the extension.
The resolutions above might fix the 1Password extension for some users. You can get further troubleshooting suggestions by sending a diagnostics report to firstname.lastname@example.org. Click Help and Generate Diagnostics Report in the 1Password software to save a support file to attach to the email.
If you have any other questions or suggestions, don’t hesitate to leave them in the comments section below.
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