FIX: 1Password extension is not working [Chrome, Safari]

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
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  • If the 1Password extension won't work, your access to all your credentials is compromised.
  • First and foremost, make sure your browser is up to date.
  • You can also try switching to a different browser, and updating 1Password.
  • Keep on reading to learn how to do these along with other useful tips and tricks.
how to fix 1Password extension not working
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The 1Password software is a great password manager app you can utilize in Windows. You can also utilize that password manager within browsers with the 1Password extension, for which the Windows software is also required.

However, the 1Password extension might not always work as expected. So if the 1Password extension isn’t working, check out some of these potential resolutions for fixing it.

Quick tip

Sometimes, instead of trying to fix recurring errors with your current password manager, it’s better to simply replace it. Our top recommendation, in this case, is NordPass.

Developed by the creators of NordVPN, this password manager tool combines strong encryption features with password analyzing tools to make sure your data stays secure.

It has a built-in password generator that gives you unique passwords that follow the guidelines provided by cybersecurity experts.

The tool is able to store all your passwords in one secure place and have them readily available across multiple devices.

It’s available as a browser extension or as a standalone app. The app has a free version as well as a premium version.

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How can I fix the 1Password extension?

1. Update your browser

Note that 1Password doesn’t work in all browser versions (such as Chrome 72 or earlier). So, make sure you’re utilizing 1Password in the latest versions of Google Chrome, Firefox, Safari, and Edge, which are its supported browsers.

The most straightforward way to do that is to download the latest browser from its website, and then install it with the setup wizard.

2. Try an alternative browser

If you find you have this problem on a regular basis, it is likely that the actual underlying issue is with your browser and not necessarily with 1Password.

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Our top recommendation for a good browser that offers good security as well as tons of modern features in Opera.

This browser is proven to be one of the fastest on the market. It’s also very secure and private, with a built-in ad blocker and VPN.

Similar to other popular browsers, Opera has its own Extensions Store that you can use to download 1Password.

The process is simple and intuitive and takes just a few minutes. You can then set up your 1Password account and start using it as you would in your former browser.

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3. Update 1Password

  1. Updates might fix some issues with the 1Password extension, and Chrome extensions get automatically updated. Firefox users can make sure 1Password is getting automatic updates by clicking the Open menu button at the top right of that browser.
  2. Click Add-ons to open the window shown directly below.Firefox add-ons page one password extension not working
  3. Select the 1Password extension listed there.
  4. Then click the On button for the Allow automatic updates option.Allow automatic updates option one password extension not working

4. Restart the 1Password software and extension

  1. Some users have confirmed they’ve fixed 1Password by restarting both its Windows app and browser extension. To disable 1Password in Chrome, click the Customize Google Chrome button.
  2. Select the More tools > Extensions options to open the tab shown directly below.The Chrome extensions page one password extension not working
  3. Click the toggle switch for 1Password to turn it off.
  4. Close the browser.
  5. Close the 1Password software window.
  6. Right-click the taskbar and select the Task Manager option to launch that utility.
  7. Select any 1Password processes listed on the Processes tab, and click the End task button to terminate them.Task Manager one password extension not working
  8. Then open the 1Password Windows software, and log back into it.
  9. Open Google Chrome.
  10. Open the Extensions tab in Chrome again.
  11. Then click 1Password’s toggle switch to turn the extension back on.

Can’t open Task Manager? Don’t worry, we’ve got the right solution for you.

5. Restart 1Password Helper

The 1Password extension needs 1Password Helper to be running. So, restarting 1Password Helper might fix the extension not working. To do that, click Help in the 1Password app window to select the Restart 1Password Helper option.

Restart 1Password Helper option one password extension not working

6. Configure 1Password to be the default password manager

  1. Click the 1Password extension button.
  2. Then click the extension’s gear button and select Settings.
  3. Select the Make 1Password the default password manager option.

This way, you make sure 1Password won’t conflict in any way with a default browser password manager.

7. Reinstall 1Password

  1. Reinstalling the 1Password extension might also fix it. To do that in Chrome, input chrome://extensions/ in the browser’s URL bar and press Return.
  2. Click the Remove button for the 1Password extension.The Remove option one password extension not working
  3. Press the Remove button to confirm.
  4. Thereafter, open the 1Password extension page in Chrome.
  5. Click the Add to Chrome button to reinstall the extension.

The resolutions above might fix the 1Password extension for some users. You can get further troubleshooting suggestions by sending a diagnostics report to [email protected] Click Help and Generate Diagnostics Report in the 1Password software to save a support file to attach to the email.

Find useful guides about other apps that protect your online experience in our Security & Privacy Hub.

Bookmark our Troubleshooting page for easy access to a large collection of tutorials.

If you have any other questions or suggestions, don’t hesitate to leave them in the comments section below.

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