FIX: OneDrive Doesn’t Upload Files on Windows 10, 8.1

Radu Tyrsina By: Radu Tyrsina
3 minute read
fix onedrive won't upload

Home » Fix » FIX: OneDrive Doesn’t Upload Files on Windows 10, 8.1


OneDrive file upload failed

  1. Sign in again and upload the file
  2. Check for permission restrictions
  3. Check the file’s size
  4. Get more storage
  5. Check the file path

Some Windows 8.1 and Windows 10 users have been complaining that their OneDrive folderwon’t upload, and the’sync’ folder options has been greyed out. Find more about it below.
one drive doesn't upload windows 8.1

I’ve got two machines, one Win7 and one Win 8.1. I’ve installed OneDrive on the Win7 machine, dragged a folder of files underneath the OneDrive folder, and it synced fine. Great. When I go to the OneDrive website, the files are there and the Win7 machine name is listed. Ducky.

OneDrive doesn’t sync for some Windows 10/8.1 users, fix not yet found

As you can see in the above excerpt from the Microsoft Community support forums, OneDrive seems to work in Windows 7 and doesn’t synchronize its content on Windows 8.1 or Windows 10 laptops. Here’s some more from his complaint:

OneDrive to pulls files down from the website, so the files from the Win7 machine have appeared locally on the Win8.1 machine. – I’ve dragged a folder of files to the OneDrive folder just as on the Win7 box. But it doesn’t upload. – I’ve tried the OneDrive metro app, starts then seems to crash. (No files are listed.) – The ‘sync’ option in the right-click menu underneath the OneDrive folder is greyed out, as is “view sync problems.” I’ve tried everything I could find to try (that I could get to.) Permissions seem to be fine. It seems like something is disabled, but navigating the morass of settings and weird corners of configuration, I’ve not been able to find anything quite relevant.

At the moment, there doesn’t seem to be an immediate fix for this problem, and what I can suggest is to perform the latest Windows Update scan, as it could contain a possible solution for this glitch. We’ll be keeping an eye on this issue and report once it’s been solved. If you happen to know a working fix, do let us know by leaving your comment below.

UPDATE: Since the initial writing of this post, we found some solutions that may help you fix your OneDrive upload issues. Follow the steps listed below and do tell us if these methods worked for you.

SOLVED: OneDrive upload failed

Solution 1 – Sign in again and upload the file

Sometimes, you can quickly fix OneDrive upload errors by simply signing in again. So, sign out of your OneDrive account, sign back in, check your connection and try to upload the problematic files again.

Solution 2 – Check for permission restrictions

If you don’t have permission to access and edit particular files, you won’t be able to upload them to OneDrive either. So, make sure that your account has all the necessary permissions to upload files.

— RELATED: How to fix OneDrive videos not playing

Solution 3 – Check the file’s size

If the file that you’re trying to upload has over 20 GB in size, the process will fail. Moreover, if you’re using old browsers, such as Internet Explorer, you can only upload files that are up to 300 MB.

Solution 4 – Get more storage

If you don’t have enough storage space on OneDrive, you won’t be able to upload new files. In this case, you can either delete some of the files already stored on OneDrive or get more storage by going to the Storage page.

Solution 5 – Check the file path

The file path must contain no more than 442 characters. If you’re trying to upload a file that has a long path, try to shorten the of the respective file or subfolder. Also, make sure that the file name doesn’t contain any restricted characters such as: / < > : * ” ? |

If you still can’t upload files to OneDrive, here are some additional troubleshooting guides that may help you fix the problem:

Editor’s Note: This post was originally published in May 2014 and has been since updated for freshness, and accuracy.

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