OneDrive app keeps crashing when syncing folders [Full Fix]

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
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  • With OneDrive you can easily sync your data and personal files with your cloud service.
  • If you are trying to sync your folders in OneDrive and the app keeps crashing, keep reading.
  • For more OneDrive fixes, you can visit our specialized OneDrive Troubleshooting Hub.
  • We recommend that you bookmark our Windows Fix section for more detailed articles regarding fixing different issues.
OneDrive app

If you are using OneDrive to store your data and keep your files secure, you already know that you can also sync your data, automatically right from your Windows 10 device.  

One thing that may cause you problems is that Microsoft is rolling out from time to time important bug fixes which can interfere with how your OneDrive works.

Users complain that some of the updates cause their OneDrive app to freeze when it synchronizes some folders.

Leave your comment below and let us know whether you have had this problem and whether installing this update solves the problem for you. If not, we’ll try to search for more potential fixes together.

What can I do if OneDrive crashes or freezes when syncing files?

  1. Use a third-party software
  2. Install the latest Windows updates
  3. Disable conflicting processes
  4. Check the file/folder size
  5. Additional solutions

1. Use a third-party software

If you are looking for a better alternative to OneDrive which has amazing speeds, then we think you should take a closer look at Sync.

Once you create your account, there are 5 free GB to start with.

You get all your files protected with end-to-end encryption, making sure that all your data is completely safe and private and you can syncs all the files from your CLoud with those from PC.

Even if the ones you want to share your files with don’t have a Sync account, that’s okay. Once you grant them access, then any user can see and work on the same folders.

Sync backs up your data in one centralized location, which makes it easier to access them. And if you are a Windows, Mac, iPhone, iPad or Android user, then you can benefit of all Sync’s features.

Sync

Sync

Use Sync to store and access all your files from one 100% secure place. Get the free 5GB offers now!

2. Install the latest Windows updates

check for updatesRunning the latest Windows updates is essential for your OneDrive app.

Make sure that your computer is running the latest Windows 10 OS version by going to Settings > Windows Update > and then hit the Check for updates button.


3. Disable conflicting processes

msconfig in run window - Silhouette won't update

  1. Go to Start > type msconfig > hit Enter.
  2. Go to System Configuration > click on the Services tab.
  3. Check the Hide all Microsoft services check box > click Disable all.hide all microsoft services
  4. Go to the Startup tab > Open Task Manager.
  5. Select each startup item > click Disable > close Task Manager > restart the computer.

disable startup programs

Sometimes, various apps and programs may prevent your OneDrive app from syncing your files and folders and even cause it to crash.

Because of this the safest solution is to clean boot your computer in order to use only a minimum set of drivers and programs.


4. Check the file/folder size

one drive freeze

OneDrive also has file size limitations. This means that you can’t sync a file or folder that’s larger than 10GB. If the problematic folder is larger than 10GB, you need to compress it using some of the file compression tools listed in this guide.


5. Explore some additional solutions

  1. Make sure that you have enough disk space as sync errors often occur when there is not enough disk space.
  2. Restart the sync process.
  3. Reconnect your OneDrive account and then try to sync the folder again.
  4. Reset OneDrive.

We hope that one of these solutions helped you solve the sync issue with OneDrive. Let us know in the comments area below which one worked the best for you.

Editor’s Note: This post was originally published in May 2015 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.