OneDrive app keeps crashing when syncing folders [Full Fix]

by Radu Tyrsina
Radu Tyrsina
Radu Tyrsina
CEO & Founder
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of... read more
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  • With OneDrive you can easily sync your data and personal files with your cloud service.
  • If you are trying to sync your folders in OneDrive and the app keeps crashing, keep reading.
  • We explain several possible solutions that will help you fix the issue, such as disabling conflicting processes or restarting the sync process.
  • Find below how to manually fix the issue and also get recommendations for the best third-party software to help you.
OneDrive app

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If you are using OneDrive to store your data and keep your files secure, you already know that you can also sync your data, automatically right from your Windows 10 device.  

One thing that may cause you problems is that Microsoft is rolling out from time to time important bug fixes which can interfere with how your OneDrive works.

Users complain that some of the updates cause their OneDrive app to freeze when it synchronizes some folders.

Leave your comment below and let us know whether you have had this problem and whether installing this update solves the problem for you. If not, we’ll try to search for more potential fixes together.

What can I do if OneDrive crashes or freezes when syncing files?

  1. Use a third-party software
  2. Install the latest Windows updates
  3. Disable conflicting processes
  4. Check the file/folder size
  5. Additional solutions

1. Use a third-party software

If you are looking for a better alternative to OneDrive which has amazing speeds, then we think you should consider other representative software.

Using such practical tools delivered by dedicated software, you can sync and secure every file from your PC in the cloud, without any effort on your side.

Practically, the file-syncing program helps every user to backup data and have all files on the cloud in case of unexpected loss.

And more, it’s very helpful to access all your data from any device you work on, especially if you need to share specific files with your team at work.

So if that sounds right you can resolve OneDrive syncing troubles by choosing another efficient file sync software on Windows 10.

2. Install the latest Windows updates

check for updates

Running the latest Windows updates is essential for your OneDrive app.

Make sure that your computer is running the latest Windows 10 OS version by going to Settings > Windows Update > and then hit the Check for updates button.

3. Disable conflicting processes

msconfig in run window - Silhouette won't update
  1. Go to Start > type msconfig > hit Enter.
  2. Go to System Configuration > click on the Services tab.
  3. Check the Hide all Microsoft services check box > click Disable all.hide all microsoft services
  4. Go to the Startup tab > Open Task Manager.
  5. Select each startup item > click Disable > close Task Manager > restart the computer.
disable startup programs

Sometimes, various apps and programs may prevent your OneDrive app from syncing your files and folders and even cause it to crash.

Because of this, the safest solution is to clean boot your computer in order to use only a minimum set of drivers and programs.

4. Check the file/folder size

OneDrive also has file size limitations. This means that you can’t sync a file or folder that’s larger than 10GB. If the problematic folder is larger than 10GB, you need to compress it using some of the file compression tools listed in this guide.

5. Explore some additional solutions

  1. Make sure that you have enough disk space as sync errors often occur when there is not enough disk space.
  2. Restart the sync process.
  3. Reconnect your OneDrive account and then try to sync the folder again.
  4. Reset OneDrive.

We hope that one of these solutions helped you solve the sync issue with OneDrive. Let us know in the comments area below which one worked the best for you.

For more OneDrive fixes, you can visit our specialized OneDrive Troubleshooting Hub.

We recommend that you bookmark our Windows Fix section for more detailed articles regarding fixing different issues.

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