FIX: OneDrive Crashes or Freezes When it Synchronizes Folders

By: Radu Tyrsina
3 minute read
onedrive

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).


Solutions to fix OneDrive crashes/freezes when syncing files

  1. Solution 1: Install the latest Windows updates
  2. Solution 2: Disable conflicting processes
  3. Solution 3 – Check the file/folder size
  4. Additional solutions

Microsoft is rolling out from time to time important bug fixes, and in case you missed, today we’re going to talk about this one –  OneDrive may crash or freeze when it synchronizes some folders in Windows 8.1, Windows RT 8.1 or Windows 10. Below are some more details:
onedrive crash freeze synchronize foldersAs part of the KB 3013769 update file, a bunch of updates and changes have been rolled out by Microsoft to its various products. One of them is concerning a problem with OneDrive crashing or freezing when it synchronizes certain folders. The issue has been reported so far by Windows 8.1 or Windows RT 8.1 and even Windows 10 users.

However, the problem generally applies to users of the following operating systems –  Windows 8.1 Enterprise, Windows 8.1 Pro and the above-mentioned Windows 8.1 and Windows RT 8.1, as well as Windows 10, according to recent reports. There isn’t a hotfix available for download, so the single way to solve problems with your OneDrive is make sure you have the KB3013769 update file downloaded and installed.

Leave your comment below and let us know whether you have had this problem and whether installing this update solve the problem for you. If not, we’ll try to search for more potential fixes together.

— RELATED: Fix OneDrive ‘The file is locked for shared use by…’ error


UPDATE: Meanwhile, we found some additional fixes that may help you fix your OneDrive issues when you’re trying to sync your files and folders. Here are some solutions that you can use.

What to do if OneDrive crashes or freezes when syncing files

  • Solution 1: Install the latest Windows updates

Running the latest Windows updates is essential for your OneDrive app. So, make sure that your computer is running the latest Windows 10 OS version by going to Settings > Windows Update > and then hit the Check for updates button.

check for updates


For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

  • Solution 2: Disable conflicting processes

Sometimes, various apps and programs may prevent your OneDrive app from syncing your files and folders and even cause it to crash. So, the safest solution is to clean boot your computer in order to use only a minimum set of drivers and programs.

  1. Go to Start > type msconfig > hit Enter
  2. Go to System Configuration > click on the Services tab >  check the Hide all Microsoft services check box > click Disable all.hide all microsoft services
  3. Go to the Startup tab > Open Task Manager.
  4. Select each startup item > click Disable > close Task Manager > restart the computer.

disable startup programs

— RELATED: How to fix OneDrive videos not playing

  • Solution 3 – Check the file/folder size

OneDrive also has file size limitations. This means that you can’t sync a file or folder that’s larger than 10GB. If the problematic folder is larger than 10GB, you need to compress it using some of the file compression tools listed in this guide.

  • Additional solutions:

Here are other potential workarounds to use:

  1. Make sure that you have enough disk space as sync errors often occur when there is not enough disk space.
  2. Restart the sync process.
  3. Reconnect your OneDrive account and then try to sync the folder again.
  4. Reset OneDrive.

For details instructions on how to perform the steps listed above, you can check out this troubleshooting guide.

Editor’s Note: This post was originally published in May 2015 and has been since updated for freshness, and accuracy.

RELATED GUIDES TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Discussions

Next up

Best Windows 10 antivirus software to use in 2018

By: Radu Tyrsina
7 minute read

Update – 2018 will soon come to an end and we already have a guide on what is the best antivirus you should get in […]

Continue Reading

These features are out for good with Windows 10 version 1809

iamsovy@gmail.com' By: Sovan Mandal
2 minute read

Microsoft is all set to launch its next big update, Windows 10 version 1809 in October. While that should be a nice piece of news […]

Continue Reading

Windows 10 18H2 builds no longer receive new features

By: Matthew Adams
3 minute read

The Windows 10 October 2018 Update (otherwise 18H2) rollout might now be two to three weeks away. For the last few months, new build previews […]

Continue Reading