FIX: OneDrive Crashes or Freezes When it Synchronizes Folders

Radu Tyrsina
by Radu Tyrsina
Founder & Editor-in-Chief
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OneDrive app

Solutions to fix OneDrive crashes/freezes when syncing files

  1. Solution 1: Install the latest Windows updates
  2. Solution 2: Disable conflicting processes
  3. Solution 3 – Check the file/folder size
  4. Additional solutions

Microsoft is rolling out from time to time important bug fixes, and in case you missed, today we’re going to talk about this one –  OneDrive may crash or freeze when it synchronizes some folders in Windows 8.1, Windows RT 8.1 or Windows 10. Below are some more details:
onedrive crash freeze synchronize foldersAs part of the KB 3013769 update file, a bunch of updates and changes have been rolled out by Microsoft to its various products. One of them is concerning a problem with OneDrive crashing or freezing when it synchronizes certain folders. The issue has been reported so far by Windows 8.1 or Windows RT 8.1 and even Windows 10 users.

However, the problem generally applies to users of the following operating systems –  Windows 8.1 Enterprise, Windows 8.1 Pro and the above-mentioned Windows 8.1 and Windows RT 8.1, as well as Windows 10, according to recent reports. There isn’t a hotfix available for download, so the single way to solve problems with your OneDrive is make sure you have the KB3013769 update file downloaded and installed.

Leave your comment below and let us know whether you have had this problem and whether installing this update solve the problem for you. If not, we’ll try to search for more potential fixes together.

— RELATED: Fix OneDrive ‘The file is locked for shared use by…’ error

UPDATE: Meanwhile, we found some additional fixes that may help you fix your OneDrive issues when you’re trying to sync your files and folders. Here are some solutions that you can use.

What to do if OneDrive crashes or freezes when syncing files

  • Solution 1: Install the latest Windows updates

Running the latest Windows updates is essential for your OneDrive app. So, make sure that your computer is running the latest Windows 10 OS version by going to Settings > Windows Update > and then hit the Check for updates button.

check for updates

  • Solution 2: Disable conflicting processes

Sometimes, various apps and programs may prevent your OneDrive app from syncing your files and folders and even cause it to crash. So, the safest solution is to clean boot your computer in order to use only a minimum set of drivers and programs.

  1. Go to Start > type msconfig > hit Enter
  2. Go to System Configuration > click on the Services tab >  check the Hide all Microsoft services check box > click Disable all.hide all microsoft services
  3. Go to the Startup tab > Open Task Manager.
  4. Select each startup item > click Disable > close Task Manager > restart the computer.

disable startup programs

— RELATED: How to fix OneDrive videos not playing

  • Solution 3 – Check the file/folder size

OneDrive also has file size limitations. This means that you can’t sync a file or folder that’s larger than 10GB. If the problematic folder is larger than 10GB, you need to compress it using some of the file compression tools listed in this guide.

  • Additional solutions:

Here are other potential workarounds to use:

  1. Make sure that you have enough disk space as sync errors often occur when there is not enough disk space.
  2. Restart the sync process.
  3. Reconnect your OneDrive account and then try to sync the folder again.
  4. Reset OneDrive.

For details instructions on how to perform the steps listed above, you can check out this troubleshooting guide.

Editor’s Note: This post was originally published in May 2015 and has been since updated for freshness, and accuracy.