- In this article, we are guiding you to fix one of the most common Onedrive issues: sync problems.
- Onedrive is a cloud storage software available on more operating systems, but on Windows 10 it seems to be affected by issues.
- Most of the time, these problems are caused by server outages, but when they’re not, the fixes are listed below.
OneDrive is an important part of Windows 10, actually, it’s represented more than in any previous version of Windows. But some sync problems with this service could appear occasionally, and in this article you’ll find out how to solve them.
SOLVED: OneDrive failed to sync files
Solution 1 – Restart the OneDrive desktop app
Maybe there’s an error in OneDrive process, so restarting the service could potentially solve the problem. Here’s how to restart OneDrive app:
- Right-click on the OneDrive icon (a white cloud) in the taskbar
- Click Exit from the menu options.
- Go to Search, type onedrive and open OneDrive app
- Check if you’re able to sync your files again
Solution 2 – Make sure your OneDrive account is connected to Windows
OneDrive won’t work if your Windows 10 is not connected to your Microsoft Account, so in case you switched to the local account, you have to get back to Microsoft Account to make OneDrive working. And here’s how to do that, in case you’re not sure:
- Go to Start Menu and open Settings
- Go to Accounts and then Your account
- Select Sign in with a Microsoft account instead
- Follow the instructions, sign out and then sign in again to make OneDrive working
Bookmark this article: How to Change OneDrive Sync Settings in Windows 10
Solution 3 – Reset OneDrive settings
- Right-click on the OneDrive icon in the taskbar
- Click Settings and then Unlink
- Follow the instructions in Welcome to OneDrive wizard to set up OneDrive again
Solution 4 — Disable your antivirus/ firewall
Your security software (antivirus, firewall or antimalware tools) may sometimes prevent OneDrive from syncing. Obviously, the quickest solution to fix this issue is to turn off your antivirus or firewall.
If the sync process completes successfully, you just identified the cause of this issue.
Don’t forget to enable your antivirus and firewall protection as soon as you’ve synced your files.
Additional solutions to fix OneDrive sync issues on PC
If the issue persists, there is also a series of additional troubleshooting methods that you can use to fix it. Here are our suggestions:
- Make sure that the size of the file to sync is less than 10GB.
Larger files won’t sync with OneDrive. As a solution, you can use a file compression software to reduce the file size.
2. Search and apply the latest Windows updates
Another thing you should try, though it rarely resolves the OneDrive problem, is to scan for a new Windows 10 update. If there is a new pack available, download and install the update as it might fix your OneDrive issue. Some users reported that the latest updates are troubleshooting the sync issues in Onedrive.
That’s it, we hope that at least one of the solutions listed above helped you with the syncing problem in OneDrive. If you have any comments or questions, reach for the comments section below and tell us your thoughts.
If you have any other Windows 10-related issues you can check for the solution in our Windows 10 Fix section. Microsoft has now updated its official Fix OneDrive sync issues page to accommodate the release of latest Windows 10 updates.
MORE ABOUT ONEDRIVE:
- Fix OneDrive’s sync .ds_store error with these simple steps
- How to fix OneDrive’s document library synchronization error
- How to migrate your content from OneDrive to Google Drive
Editor’s Note: This post was originally published in August 2015 and has been updated for freshness, and accuracy in February 2020.