OneDrive not syncing? Tested solutions to fix sync issues

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
Affiliate Disclosure
  • Sync problems are among the most common OneDrive issues out there.
  • Here are a few tested solutions to get your files synchronized in no time.
  • Looking for more storage options? Check out these Best Cloud Storage Solutions for personal use to accommodate your entire digital library.
  • Don't forget to bookmark our OneDrive Troubleshooting Hub for future guidance.
Fix OneDrive sync issues

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OneDrive is an important part of Windows 10. Actually, it’s represented more than in any previous version of  Windows.

But some sync problems with this service could appear occasionally, and in this article, you’ll show yout how to solve them.

How do I fix OneDrive sync issues?

1. Try another file sync software

If OneDrive simply won’t sync, consider switching to a different platform that allows you to store, sync, share, and access your files from just about anywhere.

Thankfully, there is a good deal of file sync software for Windows 10 that provide generous storage space with great security and privacy.

Most of them follow the same principle, so switching won’t be a big hassle, as the user experience can be very familiar.
There are even completely free options that come with great file management features. They do generally have a limited storage space, but that may suffice for personal use.

The important features to look for when picking your sync service are powerful end-to-end data encryption, automatic backups, account security, and at least some file and task management tools.

If you are not sure where to start, you can check out a few and even try out multiple services. As we stated, many of the options available are free, and most of the premium services offer free trials.

2. Disable your antivirus/ firewall

Your security software (antivirus, firewall, VPN, or antimalware tools) may sometimes prevent OneDrive from syncing. Obviously, the quickest solution to fix this issue is to turn off your antivirus or firewall.

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If the sync process completes successfully, you just identified the cause of this issue. Don’t forget to enable your antivirus and firewall protection as soon as you’ve synced your files.

Antiviruses and security software, in general, tend to be overzealous and they are known to interfere with other apps’ behavior.

Some of the best antivirus software for Windows 10, however, can offer great real-time protection without causing any trouble.

You might want to try out a protection software that is renowned for its intuitive AI-powered approach when it comes to distinguishing (and stopping) real threats from the programs that you actually use.

We recommend getting an antivirus that has a solid privacy policy, a good firewall, non-disturb modes (for gaming or streaming), and a large threat database.

Windows Defender is a strong built-in security tool, but it is not always the quickest to detect threats, so a third-party software is advised.

3. Restart the OneDrive desktop app

Maybe there’s an error in the OneDrive process, so restarting the service could potentially solve the problem. Here’s how to restart the OneDrive app:

  1. Right-click on the OneDrive icon (a white cloud) in the taskbar
  2. Click Exit from the menu options.
  3. Go to Search, type onedrive and open OneDrive app
  4. Check if you’re able to sync your files again

4. Make sure your OneDrive account is connected to Windows

OneDrive won’t work if your Windows 10 system is not connected to your Microsoft Account, so in case you switched to the local account, you have to get back to Microsoft Account to make OneDrive work.

And here’s how to do that, in case you’re not sure:

    • Go to Start Menu and open Settings
    • Go to Accounts and then Your account
    • Select Sign in with a Microsoft account instead
    • Follow the instructions, sign out and then sign in again to make OneDrive working

      5. Reset OneDrive settings

    1. Right-click on the OneDrive icon in the taskbar
    2. Click Settings and then Unlink
    3. Follow the instructions in OneDrive wizard to set up OneDrive again

      6. Additional solutions to fix OneDrive sync issues on PC

      If the issue persists, there is also a series of additional troubleshooting methods that you can use to fix it. Here are our suggestions:

    1. Make sure that the size of the file to sync is less than 10GB. Larger files won’t sync with OneDrive. As a solution, you can use a file compression software to reduce the file size.
    2. Search and apply the latest Windows updates.

      Another thing you should try, though it rarely resolves the OneDrive problem, is to scan for a new Windows 10 update. If there is a new pack available, download and install the update as it might fix your OneDrive issue.

      Some users reported that the latest updates are troubleshooting the sync issues in Onedrive.

      That’s it, we hope that at least one of the solutions listed above helped you with the syncing problem in OneDrive. If you have any comments or questions, reach for the comments section below and tell us your thoughts.

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