OneDrive not syncing? Tested solutions to fix sync issues

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • Sync problems are among the most common OneDrive issues out there.
  • Here are a few tested solutions to get your files synchronized in no time.
  • Looking for more storage options? Check out these Best Cloud Storage Solutions for personal use to accommodate your entire digital library.
  • Don't forget to bookmark our OneDrive Troubleshooting Hub for future guidance.
Fix OneDrive sync issues

OneDrive is an important part of Windows 10. Actually, it’s represented more than in any previous version of  Windows.

But some sync problems with this service could appear occasionally, and in this article, you’ll show yout how to solve them.

How do I fix OneDrive sync issues?

1. Use Sync.com

If OneDrive simply won’t sync, consider switching to a different platform that allows you to store, sync, share, and access your files from just about anywhere.

Seamlessly blending with all operating systems, Sync.com is the best in the niche and it guarantees to perform flawlessly every time.

Take sync bugs out of your user experience for good, upload your files instantly and access them later on across all your devices since the app delivers a cloud-based storage platform with more than enough space to safely accommodate all your digital assets.

Speaking about security, you will be pleased to know that your confidential data is protected through end-to-end encryption as Sync has the utmost concern for your privacy.

Sync’s storage platform is also completely customizable in terms of privacy features. Thus, you can password protect your files, grant granular permissions, set two-factor authentification, and advanced share controls.

Let’s quickly look at its key features:

  • End-to-end encryption for supreme data privacy
  • File requests, password protection, notifications, expiry dates, and permissions for full control
  • Back up your files automatically and keep them synced across all your devices
  • File history and recovery features
  • Productivity and collaboration tools and features
  • Multi-user admin console and administrator account
Sync.com

Sync.com

Sync, backup, store, and share all your files effortlessly with this powerful privacy-oriented cloud-based solution!
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2. Disable your antivirus/ firewall

Your security software (antivirus, firewall, VPN, or antimalware tools) may sometimes prevent OneDrive from syncing. Obviously, the quickest solution to fix this issue is to turn off your antivirus or firewall.

If the sync process completes successfully, you just identified the cause of this issue. Don’t forget to enable your antivirus and firewall protection as soon as you’ve synced your files.


Here’s how to check if Windows Firewall is blocking a port or program.


Antiviruses and security software, in general, tend to be overzealous and they are known to interfere with other apps’ behavior.

Bullguard

You might want to try out a protection software that is renowned for its intuitive AI-powered approach when it comes to distinguishing (and stopping) real threats from the programs that you actually use.

We are talking about Bullguard, of course, an award-winning antivirus that delivers next-generation triple-layered anti-malware protection.

Let’s quickly look at its key features:

  • Check digital signatures for apps and drivers to verify their authenticity
  • User-friendly and highly customizable interface
  • Sophisticated behavioral detection technology
  • Artificial intelligence-based threat detection against known or emerging threats
  • Triple-layered malware protection
Bullguard

Bullguard

Get premium, real-time protection powered by BullGuard for all OS versions.

3. Restart the OneDrive desktop app

Maybe there’s an error in the OneDrive process, so restarting the service could potentially solve the problem. Here’s how to restart the OneDrive app:

  1. Right-click on the OneDrive icon (a white cloud) in the taskbar
  2. Click Exit from the menu options.
  3. Go to Search, type onedrive and open OneDrive app
  4. Check if you’re able to sync your files again

4. Make sure your OneDrive account is connected to Windows

OneDrive won’t work if your Windows 10 system is not connected to your Microsoft Account, so in case you switched to the local account, you have to get back to Microsoft Account to make OneDrive working.

And here’s how to do that, in case you’re not sure:

    • Go to Start Menu and open Settings
    • Go to Accounts and then Your account
    • Select Sign in with a Microsoft account instead
    • Follow the instructions, sign out and then sign in again to make OneDrive working

    Want to change OneDrive sync settings in Windows 10? Check out this amazing guide.


    5. Reset OneDrive settings

    1. Right-click on the OneDrive icon in the taskbar
    2. Click Settings and then Unlink
    3. Follow the instructions in OneDrive wizard to set up OneDrive again

    6. Additional solutions to fix OneDrive sync issues on PC

    If the issue persists, there is also a series of additional troubleshooting methods that you can use to fix it. Here are our suggestions:

    1. Make sure that the size of the file to sync is less than 10GB. Larger files won’t sync with OneDrive. As a solution, you can use a file compression software to reduce the file size.
    2. Search and apply the latest Windows updates.

    Another thing you should try, though it rarely resolves the OneDrive problem, is to scan for a new Windows 10 update. If there is a new pack available, download and install the update as it might fix your OneDrive issue.

    Some users reported that the latest updates are troubleshooting the sync issues in Onedrive.


    That’s it, we hope that at least one of the solutions listed above helped you with the syncing problem in OneDrive. If you have any comments or questions, reach for the comments section below and tell us your thoughts.

    Editor’s Note: This post was originally published in February 2020 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.