Windows 10 users reported experiencing a frustrating issue with Outlook recently. When trying to connect their email to the app, error message Something went wrong and Outlook couldn’t set up your account. Please try again. If the problem continues, contact your email administrator pops up leaving users unable to check their emails.

This specific error could be caused by certain connection issues, registry errors, and other issues.

If you’re encountering this error message, we have a series of fixes that you should try.

Steps to fix Outlook error message: Something went wrong

  1. Create a profile through the Control Panel
  2. Perform Registry changes
  3. Disable Windows Firewall
  4. Turn off your antivirus
  5. Run the troubleshooter

1. Create a profile through the Control Panel

The first thing that you should do is adding a mail profile to the system. This will make the system recognize the mail as an administrator and help you log through Outlook.

Set up your mail following these steps:

  1. Open the Control Panel > select View by Large Icons.
  2. Click Mail.
  3. Select Add your profile.
  4. Input the profile name > click OK.
  5. Check the box next to Always use this profile option > press OK.
  6. Open Outlook and see if it fixed the issue.

 


2. Tweak your Registry

In some cases, your DNS might be broken, causing the Outlook issue to occur, just like the Something went wrong and Outlook couldn’t set up your account error.

Fixing this issue requires you to make a few registry changes. Be very careful when making these changes, as incorrect settings could cause serious system damage.

In order to perform registry changes, follow these instructions:

  1. Press the Windows logo key + R on your keyboard > type regedit in the Run box and hit Enter to access the Registry Editor.Something went wrong and Outlook couldn't setup your account
  2. Open the following location: HKEY_CURRENT_USER\Software\Microsoft\Exchange.
  3. Right-click the Exchange folder > select New DWORD (32-bit) Value.Something went wrong and Outlook couldn't setup your account
  4. Then right-click on the new value > choose Rename and set its name to MapiHttpDisabled.
  5. Open MapiHttpDisabled > set the Value data to 1 > click OK.
  6. Open the following location:
    Computer\HKEY_CURRENT_USER\SOFTWARE\
    Microsoft\Office16.0\Outlook\AutoDiscover.
  7. Right-click the AutoDiscover folder > select New DWORD (32-bit) Value > click OK.
  8. Then right-click on the new value > choose Rename and set its name to ExcludeScpLookup.
  9. Open ExcludeScpLookup > set the Value data to 1 > click OK.
  10. Right-click the AutoDiscover folder > do the same process again creating two DWORDS named ExcludeHttpsRootDomain and ExcludeHttpRedirect.
  11. Make sure to set their Value data to 1 as well.
  12. Close the Registry Editor and reboot your PC to see if it had any effect.

3. Disable Windows Firewall

Sometimes your Windows Defender Firewall could be blocking certain apps from accessing the internet. Disable the Windows Firewall and see if this has any effect and address the Outlook couldn’t set up your account error that way.

In order to perform this task, follow these steps:

  1. Open the Control Panel > select System & Security.Something went wrong and Outlook couldn't setup your account
  2. Click Windows Defender Firewall > select Turn Windows Defender on or off in the left pane.
  3. Set both Public and Private settings to Turn off Windows Defender Firewall (not recommended) > click OK.
  4. Check to see if this fixed the issue.

4. Turn off your antivirus

Similar to the Windows Firewall, your third-party anti-malware software could restrict certain apps’ internet access. Open the antivirus, find the option allowing you to disable it and check to see if this fixed the issue.

If it doesn’t have any effect, make sure to turn the antivirus back on to avoid potential malware attacks.


5. Run the troubleshooter

The Windows troubleshooter is designed to detect and fix existing system conflicts. In order to run the troubleshooter, follow these steps:

  1. Open the Control Panel > select System & Security.Something went wrong and Outlook couldn't setup your account
  2. Under the Security and Maintenance section, select the Troubleshoot common computer problems.
  3. Choose the Program compatibility troubleshooter > click Run the troubleshooter.

Something went wrong and Outlook couldn't setup your account

Hopefully, at least one of our solutions helped you to fix the Something went wrong and Outlook couldn’t set up your account error.

If you found any other working solutions, please share them in the comment section below.

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