The address list cannot be displayed error in Outlook

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Microsoft Outlook to get full support for Black Office Theme

Microsoft Outlook is one of the most popular email clients out there. However, we all are aware of the many issues of Outlook.

Of these issues, the error message “The address list cannot be displayed” is one of the most annoying. Many users encountered this problem especially on Office 365 and Outlook 2016.

Fortunately, you can fix this issue in no time. Read this article to learn what to do to recover your address list.

How can I recover my address list in Outlook?

1. Re-add your contacts

  1. Go to Account settings.
  2. Select the Address book tab.
  3. Click on Change.
  4. Highlight ‘Contacts: *** Email address is removed for privacy ***’.
  5. Click on remove address book.
  6. Add your contacts again.
  7. Restart Outlook.

Re-adding your contacts can be tedious work if your address list was large. Also, you might lose several email addresses.

Can’t exchange accounts on Outlook? Don’t panic! Check out our guide to solve the problem!

2. Set an Autodiscover subkey to 0

The issue might appear if the ExcludeHttpsAutoDiscoverDomain value under an Autodiscover subkey is set to 1. Change the value to 0 for the following subkey:

  • HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0OutlookAutoDiscover

After you changed the value, restart Outlook.

You can change the registry value with the Windows Registry Editor. Alternatively, you can choose a third-party registry editor.


Not seeing the address list is a major issue in Outlook. However, you can fix this problem with one of our solutions. Also, keep in mind to update Microsoft Office to avoid the error message “The address list cannot be displayed”.

It is worth mentioning that Microsoft solves errors such as these by releasing patches. So, keep an eye for future updates.

Moreover, to avoid losing important email addresses, we recommend one of these tools to organize your address list.

Did you find our solutions helpful? Let us know in the comments section below!