3 Quick Ways to Fix Outlook if Verification is Not Working

The verification process for Outlook can fail due to these reasons

by Alexandru Poloboc
Alexandru Poloboc
Alexandru Poloboc
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With an overpowering desire to always get to the bottom of things and uncover the truth, Alex spent most of his time working as a news reporter, anchor,... read more
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Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • Many Outlook users reported not being able to use the service due to verification.
  • This can happen for multiple reasons and we are about to explain them to you.
  • Also included in this article are the solutions you can use to get rid of the issue.
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Using Microsoft’s Outlook has become second nature for some of us and it is beyond annoying when the platform malfunctions and won’t work.

So is the case of users that can’t log into the service because of the Outlook verify process not working. There have been a lot of reports, actually.

We are about to tackle this issue today and show you how to resolve it within a few minutes. Also, if you can’t delete a folder in Outlook, we got you covered with that as well.

Or, maybe your Outlook folders have disappeared. Either way, you will find all the fixes you might need right here.

Why is my outlook verification not working?

Well, even though it doesn’t happen often, Microsoft might experience some trouble on their end, resulting in some server issues. You can check that on the Service Health page.

The more plausible explanation is that your cache and cookies, as well as outdated software, might get in the way of your verification.

However, there’s no need to worry, as we are about to solve the Outlook verify account not working problem right now.

How do I fix Outlook when verification is not working?

1. Try a different PC

As a first troubleshooting step, we recommend trying to log in and verify your account using a different PC than the one initially used.

If the Outlook verification code is not working, or Outlook keeps asking to verify your account, the problem is not local and you will have to contact customer support.

That being said, if you can verify your account on the other PC, it means that problem is on your end and we will fix it in the next steps.

2. Delete browser cache & cookies

  1. Click on the Customize and control Google Chrome button. customize and control google chrome
  2. Select History, then click on History again.history chrome
  3. Click on the Clear browsing data button.clear browsing data chrome
  4. Select Cookies and other site data and Cached images and files, then select All time and click on Clear data.clear cookies and cache chrome

3. Update Windows

  1. Press Windows + I to access Settings.
  2. Select the Windows updates tab and click Install all.install-Windows-updates-1
  3. If no updates are queued for installation, press the Check for updates button.check-for-updates-1

We hope this guide has proven useful for your Outlook problem. Be sure to leave a comment below with your thoughts and opinions.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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