How to fix Windows 10 Paint 3D not working

Matthew Adams
by Matthew Adams
Windows & Software Expert
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fix windows 10 paint 3D

4 quick fixes for Paint 3D

  1. Open the Windows Store Apps Troubleshooter
  2. Reset the Paint 3D App
  3. Reinstall Paint 3D
  4. Clear the Windows Store Cache

Paint 3D is one of Windows 10’s built-in apps with which you can add 3D shapes and effects to images. Some users have stated on forums that a “Paint 3D is currently not available” error message appears when they try to run that app.

The full error message states: Paint 3D is currently not available in your account. Here’s the error code in case you need it 0x803F8001. These are a few potential fixes for that error message.


Steps to fix Windows 10 Paint 3D issues

Solution 1: Open the Windows Store Apps Troubleshooter

The Windows Store Apps troubleshooter can fix numerous error messages for apps that aren’t working. Thus, that troubleshooter might provide a fix for Paint 3D’s 0x803F8001 error.

Troubleshooters don’t always fix things, but they’re worth noting when an error message pops up. You can open the Windows Store Apps troubleshooter as follows.

  • Click the Type here to search button on the taskbar to open Cortana’s search box.
  • Enter the keyword ‘troubleshooter’ in the search box.
  • Then you can click Troubleshoot to open the Settings app’s troubleshooter list shown directly below.
  • Select Windows Store Apps and click Run the troubleshooter to open the window in the snapshot directly below.

  • The troubleshooter might then provide a few potential fixes. Press the Next button to go through its suggested resolutions.

— RELATED: How to make a background transparent in Paint and Paint 3D

Solution 2: Reset the Paint 3D App

Resetting apps resets their data. So the Reset button can often fix apps that aren’t working. That option is always worth a shot when an app doesn’t start. This is how you can reset Paint 3D.

  • Open Cortana’s search box via the taskbar.
  • Input the search keyword ‘apps’ in Cortana’s text box. Then click Apps & features to open the window shown directly below.

apps&features windows 10

  • Scroll down to and select Paint 3D.

  • Click Advanced options to open further settings for Paint 3D.
  • Press the Reset button, and click Reset again, to delete the app’s data.

Solution 3: Reinstall Paint 3D

Some Paint 3D users have confirmed that reinstalling the app fixed the 0x803F8001 error for them. Note that reinstalling the app will also erase your Paint 3D Projects folder.

So back up the Projects folder if there’s anything there you really need to keep. This is how you can back up the Projects folder and then reinstall Paint 3D.

  • Right-click the Start button and select Run to open that accessory’s window.
  • Then enter this path in Run’s text box: %LOCALAPPDATA%PackagesMicrosoft.MSPaint_8wekyb3d8bbweLocalState. Press the OK button.

  • Now select the Projects folder in File Explorer, and press the Copy to button.
  • Select a folder to copy the Projects folder to.

  • To uninstall Paint 3D, open the Run accessory again.
  • Then enter ‘PowerShell’ in Run, and press the OK button.
  • Enter ‘Get-AppxPackage Microsoft.MSPaint | Remove-AppxPackage’ in PowerShell and press Return to uninstall Paint 3D.

  • Press the Get button on this page to reinstall Paint 3D.

Solution 4: Clear the Windows Store Cache

Paint 3D’s 0x803F8001 error message might also be due to a corrupted Windows Store cache. So resetting that cache can also fix the error. To reset the Windows Store cache, enter ‘WSReset.exe’ in Run and click OK.

Those fixes will probably kick-start the Paint 3D app. Check out this post if you still need more resolutions for Paint 3D not working.

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