How to fix Windows 10/11 Paint 3D not working

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
Affiliate Disclosure
  • Paint 3D is a great editing software for images but sometimes, Paint 3D doesn't work.
  • If Paint 3D is not opening, you can run the dedicated troubleshooter.
  • Other great solutions are to reset the app and then give it a fresh reinstall.
  • Paint 3D won't open until you clear the Microsoft Store cache. Find all about that below.
fix windows 10 paint 3D

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Paint 3D is one of Windows 10’s built-in apps with which you can add 3D shapes and effects to images.

Some users have stated on forums that a Paint 3D is currently not available error message appears when they try to run that app.

The full error message states: Paint 3D is currently not available in your account. Here’s the error code in case you need it 0x803F8001. These are a few potential fixes for that error message.

What do I do if Paint 3D is not opening?

  1. Open the Windows Store Apps troubleshooter
  2. Reset the Paint 3D app
  3. Reinstall Paint 3D
  4. Clear the Windows Store cache

1. Open the Windows Store Apps troubleshooter

  1. Click the Type here to search button on the taskbar to open Cortana’s search box.
  2. Enter the keyword troubleshooter in the search box.
  3. Then you can click Troubleshoot to open the Settings app’s troubleshooter list shown directly below.
  4. Select Windows Store Apps and click Run the troubleshooter to open the window in the snapshot directly below.
  5. The troubleshooter might then provide a few potential fixes. Press the Next button to go through its suggested resolutions.

The Windows Store Apps troubleshooter can fix numerous error messages for apps that aren’t working. Thus, that troubleshooter might provide a fix for Paint 3D’s 0x803F8001 error.

Troubleshooters don’t always fix things, but they’re worth noting when an error message pops up.

2. Reset the Paint 3D app

  1. Open Cortana’s search box via the taskbar.
  2. Type apps, then click on Apps & features to open the window shown directly below.
  3. Scroll down to and select Paint 3D.
  4. Click Advanced options to open further settings for Paint 3D.
  5. Press the Reset button, and click Reset again, to delete the app’s data.

Resetting apps resets their data. So the Reset button can often fix apps that aren’t working. That option is always worth a shot when an app doesn’t start.

3. Reinstall Paint 3D

  1. Right-click the Start button and select Run to open that accessory’s window.
  2. Enter this path in Run’s text box and press the OK button: %LOCALAPPDATA%PackagesMicrosoft.MSPaint_8wekyb3d8bbweLocalState
  3. Select the Projects folder in File Explorer, and press the Copy to button.
  4. Select a folder to copy the Projects folder to.
  5. To uninstall Paint 3D, open the Run accessory again.
  6. Then enter PowerShell and press the OK button.
  7. Enter the following command and press Enter to uninstall Paint 3D: Get-AppxPackage Microsoft.MSPaint | Remove-AppxPackage
  8. Press the Get button on this Microsoft page to reinstall Paint 3D.

Some Paint 3D users have confirmed that reinstalling the app fixed the 0x803F8001 error for them. Note that reinstalling the app will also erase your Paint 3D Projects folder.

So back up the Projects folder if there’s anything there you really need to keep. This is how you can back up the Projects folder and then reinstall Paint 3D.

4. Clear the Microsoft Store cache

Paint 3D’s 0x803F8001 error message might also be due to a corrupted Microsoft Store cache. So resetting that cache can also fix the error. To reset the Microsoft Store cache, enter WSReset.exe in Run and click OK.

Those fixes will definitely kick-start the Paint 3D app. If you have any other suggestions or comments, let them out in the open in our comments section below because they might also help other users.

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